1) Had software issues, and had to do a manual update, finding that was difficult. 2) I had the desktop version, and time I did a search it would ask me to login. Not cool.

Importing my IRAs was a confusing process. If I attempted to review the imported data all fields were blank. If I then filled the data all amounts were doubled.

Really easy to use but they make it really hard to save $40 by using credit card. They hide the submit button and you need to tab twice before pressing enter.

There are too many "Continues" before actually filing my return, and why was my credit card charged $40 for filing a state return when it said it was $20?

Turbotax was mostly easy to work through. When I was uncertain about how to continue, or what into I needed to enter, Turbotax experts were available to assist.

Horrible experience finalizing the tax submission process at the very end. You think you are finished and ready to submit, but no, you will enter your billing information twice! I will definitely look elsewhere next year.

I have been using TurboTax since 2010 with no problems. I am 81 years old and have to call your support line 2 times since then. Program is easy to use, and I automatically get it each year.

This software seems to be developed and validated by a team that is unfamiliar with preparing US tax forms. The general user interface really stinks too as it is extremely difficult to correct without starting over in many cases.

I wish that was an index for use in searching for particular sections to record data. I often find myself "googling" to find out which I should record particular date in.

I've used TurboTax for many years and appreciate the accuracy of the software and the step-by-step walk-through of the various income & deduction sections.