I thought that TT was more difficult to use this year. I especially had difficulty downloading Etrade tax forms. It simply didn't work. The download from C. Schwab was also difficult and I ended up doing it twice and ended up with redundancy with no amounts on the 2nd try. I then had to delete the empty 1099-int, 1099-div and 1099-B. The 1099-R didn't download several fields and consequently I then had to manually enter them (after it caught them on the error check). The rental property safe harbor QID doesn't seem to allow me to put all my rentals into 1 enterprise - why not?

I have been using TurboTax for nearly 20 years to prepare my Federal and NY State tax returns.Having spent more than 20 years prior to TurboTax doing my taxes manually, I am grateful to have such a reliable, comprehensive, dependable and easy-to-use tax tool at my disposal. I must say though that I find the desktop version much more user-friendly than the on-line version.

I am very disappointed that you did not have ItsDeductible for the charity deductions. What was in its place was a real pain to use. Also received an erroneous message on the payment screen for $45 for premium service so I had to call Turbo Tax and then wait a long time before being helped. The support person was excellent.

I have used Turbo Tax for several years and have found it easy to use and helpful in making sure I have everything covered. Only complaint this year is that several times the 'review' line for reviewing previously entered data had 'hidden' click points - I tried clicking on what appeared to be a 'review button', only finding by sheer happenstance that there were some other points where i needed to click but they didn't appear until i scrolled over them, and even then only appeared as shadowed squares. Very inconvenient, because i ended up making new entries in one instance because i couldn't figure out how to 'review'.

TT is an amazing product for how much it does to help simplify the leviathan Federal and State Tax Codes. I can't imagine a better product. 1. During the filing process I was not asked to get an IP PIN so the first transmission failed. 2. During file TT said I need to mail in paper copies of my Fede tax return. This is not necessary.

Everything went fine and very easy until paying for the state return. The screen that appears to enter credit card info is not entirely visible. I had to switch from Safari to Chrome in order to complete. Very frustrating. This also happened for the 2024 filing so it's not a new problem.

The Tax Experts have been very helpful. The last Expert I talked to name was Trevor. He was very helpful on getting me to getting my refund. The product has a major flaw and I feel I should get a complete refund for the product purchase, submitting my State refund electronically and for having to pay for the Tax experts. Total cost $167.99. I chose Turbo Tax to save money and time, but could have used my tax person for almost the same amount of money to do my return for me and save all the time I have lost and frustration. I started my refund early and when I imported my W2 I had downloaded into Turbo Tax my 2024 W2 instead of my 2025. The first expert I talked to said that the software should have caught that, but I ran it a second to check to see if I over looked something and it took the wrong W2 without alerting me to the mistake. I just retired the first of the year and hoped I would have my return to keep me from taking money from my retirement for a while and keeping my investments until later, but I have had to sell earlier than expected. The reason I am giving two stars is because your help has been very helpful so far.

The initial download took quite a while and required on my part with continued restarts. Once I began using the program, it was very straightforward. I am not sure if you planned double up on the production of two copies of the file to mail packages. It just gives me another set of forms in case the first gets lost in the mail.

Imports screwed up second year in a row. Idiotic not to provide mailing addresses for payment at the end of the e-file process. I assumed I would be able to hit "back" to get to those rather than note the addresses in midst of process. Back button did not allow to revisit. $25 charge for state e-filing is crap as are the other intrusive upsells.

The biggest problem for my tired old eyes was the lack of contrast on the radio buttons on the forms. White text on a light blue button was difficult to read. I suggest black on top of the light blue buttons. The other problem was that it would not let me pay my NC state taxes online. No matter what I did, I could not get past the payment page where you enter the routing and account numbers. All of that worked fine on the Federal return, but not for the State. More discussion of the new OBBBA deductions would have been nice. No info on the new senior deduction.