TurboTax is always challenging. It often exhibits a bad user interface, asks you to fill in answers it already knows, cannot handle some tax situations, etc. I always run across some situation every year that I have a devil of time figuring out. Help desk is less than helpful unless I pay them an additional $60 for real help. The phone line help could not understand that I needed technical help and not tax help. Had to use AI and my own experimentation to fix an income input situation.

The last steps are confusing and tedious...just trying to print for review before paying is crazy. Downloading from the Fidelity goes okay, but I always get to the step when checking accuracy of the info, where there are twice as many accounts because Turbo wants to use last year's account info. There's no data in them, but I always forget that issue from last year....so,after deleting the empty ones, things go smoothly. Each year, it has gotten more confusing in several other areas as well.

I am so glad to transfer last year's basic info to this years. To maneuver and find things is getting more and more complicated. Would just like to see and find the tax forms exactly like the ones I got in the mail. Glad some of the forms can be downloaded from the company, like Schwab. Glad tech support is available but we couldn't get my computer to recognize the app she needed to screen share to help me. Would have been much less stressful to have my issues just explained to me versus screen share.

All of the pre-set questions and guidance in the TurboTax program really helped guide me through the entire process. I've used TT for many years now and I've learned to navigate the process pretty well. There were two or three points where I had to stop and read the directions and requirements for certain areas again to refresh my memory of my proper filing information. But these notes and details helped me resolve my issues without having to reach out for additional assistance. That's why I like TT so much. It guides me through the process and helps me enter the right information. Several years ago I was concerned I was missing information because my numbers seemed off. So I took my files to an accountant who charged me $275 to review and confirm my information!! My returns were basically correct, with the exception of one are I had entered incorrectly. This proved to me that TT was right on target and I've never looked back and I've been doing my own taxes with full confidence ever since. The program features are easily compatible with my system, although I did have to upgrade to Windows 11, but no further support was needed. I started on the Internet version this year, but transitioned to the desktop interface, simply because this was the format I was accustomed to.

Always frustrated with TT due to the constant attempts to nickel and dime us (live tax support ads showing us constantly - OK with once and the upper box but that's it; state tax extra fees for filing; extra fee for audit defense when you already say you provide a certain amount with your product purchase); buggy program and glitches; making us have to use WIN 11 forcing an upgrade that was a significant cost impact both in time and money;

Had issues when recording installment payments for an asset we sold. Schedule E modified Form 6252 for a different asset, rather than creating Form 6252 for the asset we were dealing with. Had to go into FORMS mode and override the incorrect values and force a new Form 6252 to be created properly.

Very disappointed with turbo tax this year. First forced me to use windows 11. Support fpor window 10 should still have been supported. Second, required me to mail form 8453 with attached 8949 as opposed to allowing upload of pdf with supporting documentation. Other tax software currently supports this this capability.

I have used Turbo Tax for years to file taxes for myself and my mother's rental properties. The software is so user friendly and helpful. I will never go back to paper and pencil or a tax service that charged me too much for something the is so easy to do.

I have been using TurbTax for few years, and IRS did not came back for correction: Accuracy is good. Interface: should be added clear notes what fields to sue from form, and add examples for how to fill up some screens like when tehre are 2 or more states involved, and need to check which one is double taxed

Did not use the expert to answer questions feature. It is another expense for people who cannot afford to keep paying for additional things that should already be included in the program for free. That is why most people would prefer to have someone else do it for them.