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Customer reviews for TurboTax Desktop Premier 2025 Email Delivery, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14) for
TurboTax Desktop Premier 2025 Email Delivery, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14)
3.8 out of 5 stars
stars
5,768 ratings5,768 reviews
  1. 5 stars42% (2,403)
  2. 4 stars25% (1,429)
  3. 3 stars17% (974)
  4. 2 stars8% (445)
  5. 1 star9% (517)

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Showing 1,501-1,510 of 5,768 reviews
Feb 24, 2026
Reviewer name: ooom
1 out of 5 stars
1 out of 5 stars review

Turbbox is not a good software

1. Too much updates required. Everytime I start Turbox, it ask for update. 2. Collect too much infomation that are not needed. 3. Credit card payment form did not fit my screen. The buttons are out of my screen. I send this info last year and it did not change. I can not use credit card payment since the buttons are out of screen.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Apr 15, 2026
Reviewer name: TTax Premiere Review
3 out of 5 stars
3 out of 5 stars review

Used to be a better product

TurboTax used to be rather simple. t is now complex and doesn't cover all I'm paying for, like covering K-1 specific line items, and what needs to be installed. Same with completing stock data...had over 10 errors looking for whether a line item is a digital asset.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Mar 19, 2026
Reviewer name: kensmother66
4 out of 5 stars
4 out of 5 stars review

What about the NOT-RESPONDING message?

I believe TurboTax has accurate and omplete computations, however, the program continued to give me a "not-responding" message. This occurred too many times to count and sometimes lasted as long as 5-6 minutes. It's not my computer because my computer is new and powerful. If it's my ISP, thats beyond my control. I don't have any other answers.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.

Apr 7, 2026
Reviewer name: Stingray64
1 out of 5 stars
1 out of 5 stars review

Turbo Tax Final Document Review Issue

I completed my 2025 taxi inputs on 4/6/2026 and Turbo Tax indicated there were Turbo Tax Updates required. Then the Turbo Tax Software updates generated an Installer Error (Unexpected Error Code). Prior to submitting my completed 2025 Tax, Turbo Tax did a review to check for missing inputs, which were not available during the guided input process. This required filling in mostly 0's to satisfy the highlighted blocks. After making all the requested additional inputs, only one input requirement on the Federal Carryover Worksheet "Titled 2024 State and Local Income Tax Information" would not allow me to enter anything in the (a) State or Local ID block. Since I reside in Texas there is no requirement to file State Income Tax. When inputting valid 179-dollar amounts for current and previous years into the forms during the walk-through process, the final review process won't pass until the dollar amount previously inputted are changed to $0. Until the missing quired information is entered, regardless how minor the impact would be, Turbo Tax wilt does not transmit to the IRS. After completing required information to have my IRS payment processed from our JP Morgan Chase bank, then continuing several screens later I was required to use a credit card to make the payment. There was no option to select bank payment on that screen. I had to go back and delete the bank payment information, which then required me to input the credit card information a second time. After clearing the review issues, it required credit card information a third time. All these glitches made it challenging to submit my completed 2025 tax electronically

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Feb 25, 2026
Reviewer name: kcclancy1313
4 out of 5 stars
4 out of 5 stars review

TurboTax is Good. But AI is Bad and Getting Worse

In general, this was always a great program for filing my taxes. I've been using it for over 25 years. I like that it saves my information and I just plug in the new info. It used to be quick and easy to use. I like the new products you've added like Audit Defense and Live Review if I need it. But your AI generated review topics are maddening. And this year, I was unable to print a full copy of my entire tax return. Ugh!!! I have had it with AI. I've been a computer nerd for many years and it's driving me crazy! I can't imagine how a lay person can use this easily.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Apr 15, 2026
Reviewer name: Mychoicesaretaken
3 out of 5 stars
3 out of 5 stars review

Turbo Tax is average

I thought the program was sufficient, but the Turbo Tax questions asking me why I didn't engage an "expert" makes me wonder whether I should have bought a different software. I don't understand why some categories do not allow a supporting worksheet, while most other categories do. I also don't understand why the medical category worksheets are so quick to accept the first digit typed as the value, instead of alloigt user to enter the full numerical value.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Apr 15, 2026
Reviewer name: brent11
4 out of 5 stars
4 out of 5 stars review

turbo tax is still looks predefined software

turbotax need to have a AI capability for users to use turbotax software. I use Gemnini not turbotax instructions during tax return using turbotax desktop software. supposed to use turbotax AI to get info or get answer not using outside AI chatbox like gemini or chatgpt. also turbotax need to allow user to choose the financial institution login in webside address since turbotax does not have the correct login address for some user group like for merrill lynch which has different log in addresses for different user group but turbotax only give one web address so my import not working and talked this representatvie in phone call.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Feb 25, 2026
Reviewer name: Long time small business
3 out of 5 stars
3 out of 5 stars review

Worst version in almost 20 years of use

The 2025 version of Turbo Tax was the buggiest version I have ever used. It was a good thing I have been a loyal user for over a decade because I know when it skipping something so I was able to click around and find the spot to enter the information I needed to enter. I didn't like that it needed windows 11 if that is a requirement I will be going with a different software. I've used Turbo Tax for almost 20 years but this might be the last year. I will not be recommending Turbo tax to any one this year.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Mar 17, 2026
Reviewer name: EdPu
4 out of 5 stars
4 out of 5 stars review

Downloading issues

Unfortunately the initial download process was very confusing regarding on line or desk top for me a long term desk top user. The transfer of the 2024 turbo tax documents to the new 2025 turbo tax did not work at all for m in the on line mode so I had to use the desktop mode which was difficult but doable. I also do not understand the advantage of going to the on line mode. Seems it could be hacked easier than my desktop.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.

Apr 10, 2026
Reviewer name: AmandaOlivia
2 out of 5 stars
2 out of 5 stars review

Turbo Tazx STILL no user friendly

Very frustratiing experience. One screen tells me everything is complete, then later it tells me I need to enter more information. There is no way to blow past that error and no way to file without the information. AND it doesn't help you with what information shoudl be entered or where to find it.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382