Turbotax is good for calculating deductions and credits that I wouldn't have thought of if I had manually prepared my tax return. It also computes the capital gain tax. I like filig on-line and get notifications on my refund status. I use Turbotax to prepare my grown children's taxes too.

Did not care for the online download. Previously I used a CD for many years and never had problems. Took several attempts to get it downloaded. Then it was not able to import my documents from Ameriprise. System would say it had the information but when I proceeded I always got an error message so I had to manually enter all the info, taking hours longer than previous versions.

We were unable to import dividend and interest data from our financial institution, Merrill Lynch, into the TurboTax software, spent more than 2 hours with TurboTax technical assistance and were still not able to resolve the problem. Also, we were unable to exclude the AZ tax exempt municipal interest on line 15 of the AZ state Form 140, Resident Personal Income Tax Return, from the total tax exempt interest reported on line 2a of the federal 1040-SR, US Income Tax Return for Seniors.

The state software is pretty much useless. The language is ambiguous and vague. In places I don't even know what year you are asking about. This happens in the federal software also. You should have a policy of clearly identifying the state and year you are asking about on each question. This is just the beginning - there are many other issues in what seems to be software written in a rush with little UI quality testing. Also, why do I have to struggle with so many of the questions? Isn't your software supposed to figure things out for me? Some of the help information is so confusing I just give up and move on. YOUR SOFTWARE SHOULD TELL ME WHAT TO DO to minimize my taxes. Default your help screens to a larger font.

the software / program is terrible. The experts were great. I spent over 15 hours on the phone resolving program issues. I want full refund. I have used Turbo Tax for more than 14 years but never again! Turbo tax should pay me over $1,500 for the time I had to waste due to program issues!

This year was torture. My small business was changed to having kids in my home for day care because my position is teacher at a dog sport business!!! I could not file my federal return because I had to pay for the state return first. Your method of adding a credit card would not let me enter any number below what was on the screen months 1 - 8. All of my credit cards had expirations in months 9 - 12. Stupid reason for not being able to file my return!!!

Bought Turbo tax online and bought state return option because I sold real estate in NC even though I live in Florida. After entering all info and ready to file state of NC required return Turbo Tax tells me Florida does not require a state return which I know but no way to prepare the NC return. When you charge for a state return you should make clear that only applies to home state. I paid for something I did not get.

I've been using TurboTax since 2002. For the most part I find it easy to use, but some subjects could use more elaboration. It has never steered me wrong and I believe it has helped me get the correct rebate or payment I was entitled to receive/pay. I've used it for both my federal and state taxes. I prefer the desktop app, just not sure I am ready to do this all online as I find the desktop app more convenient.

I have been trying for 2 days to correct an entry on a 1099-R form with no success. I have found no way to ask a question on how to do this. Today, I had to file for an extension of Federal and State returns. The Federal extension went smoothly, and I was directed to go to my State return to file for an extension. When I click on the State return, it simply tries to run through my entries again. I NEED HELP!! I have less than an hour and a half. Thanks

I have used TurboTax and filed my own returns for several decades. The only real problems that I have had are with filing the forms for my complex trading accounts and strategy. It would be easier if import feature worked better. Both my bank and trading accounts are listed institutions, but the data still does not import cleanly.