Join Now
Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for TurboTax Desktop Premier 2025 Email Delivery, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14) for
TurboTax Desktop Premier 2025 Email Delivery, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14)
3.8 out of 5 stars
stars
5,768 ratings5,768 reviews
  1. 5 stars42% (2,403)
  2. 4 stars25% (1,429)
  3. 3 stars17% (974)
  4. 2 stars8% (445)
  5. 1 star9% (517)

Member photos

Sort by |
Showing 1,471-1,480 of 5,768 reviews
Mar 3, 2026
Reviewer name: Special CK
4 out of 5 stars
4 out of 5 stars review

Turbo Tax is Easy

The calculation for estimated taxes was not very helpful. I do not remember having to fill in some of the information and because I have a carryover on capital losses, I did not know what to fill in. I was only allowed $3,000 loss when I lost over $250,000. I realize that is not your problem but did not understand what to do for estimated taxes next year.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.

Apr 9, 2026
Reviewer name: 123barfoo
4 out of 5 stars
4 out of 5 stars review

Turbo Tax is cheaper than hiring a accountant

Overall, I like using TurboTax and have been using it for myself and my grown children for years. I do not like having to Pay $25 for each state (I am up to 3) nor paying $25 to e-file each additional state. There are multiple times when Turbo Tax asks for the same information to be entered, which is annoying and repetitive, e.g., routing and checking account numbers for federal and again for State. It asked how much my state refund was last year, after digging it up, it already had the number, annoying again.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

Thank you for the high rating and the candid feedback. We know our fees are an investment, so we work hard to ensure the speed and stress saved are worth every cent. We're glad our professional tax preparation could provide the peace of mind you needed this year!

Mar 17, 2026
Reviewer name: cranky granny franny
3 out of 5 stars
3 out of 5 stars review

Could not exit software once I started

What have you done to this software? I opened a test return for reference and had to go thru it before I could get out of it. How doI exit turbotax anywhere in the process? Why cant i delete the file when I know it's the wrong one?' I hope I can use this software this year. It gets harder each year. At least it transfers data. Thats a good feature.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Apr 2, 2026
Reviewer name: 33DanLee33
5 out of 5 stars
5 out of 5 stars review

Pleased

I have been using Turbo Tax (TT) for years and haven't had any problems. This year basically was the same except because I had to invest in a new computer to use the 2025 TT software requiring Windows 11, my previous year (2024 TT) was on the old computer, so therefore the 2025 TT wasn't able to load critical information from the previous tax year. I tried following the instructions per TT to get that information but was unsuccessful. I finally gave up and just had to enter all my information like I'd never used TT before. I also of course had to get my 2024 copy for necessary information for the 2025 taxes. That information would have automatically been populated if I had been able to download the previous 2024 tax filing. It was frustrating, but I got it done and other than that I was very happy with TT as I have been before. One thing I did notice when I was entering my 1099-R and SS1099 is something it populated about the funds being from a Canadian entity. I don't know where it was getting that. The Tax Payer ID was correct and was not Canadian. Possibly a fluke in the system? I have been also very pleased with the questions and help pop ups that are available. I'm not sure what Interface is referring to, but it's probably also good!

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.

Mar 10, 2026
Reviewer name: 2025693
3 out of 5 stars
3 out of 5 stars review

turbo tax frustrations

Turbo tax is good if you don't have to go back. If you need to change anything or don't understand something and then hit the wrong button and try to go back, it's difficult, sometimes a hole different question track. I get so frustrated, had to go back and start all over on a new return. Then I was sent a form late, so had to do an amendment. That was difficult to find and then Turbo Tax just said to go to the deduction menu and put in numbers from the K-1 form. It didn't help at all. I had no idea what numbers they were talking about or how to do that. It did not help me navigate that.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Apr 10, 2026
Reviewer name: Jane in Space
4 out of 5 stars
4 out of 5 stars review

Gets It Done

I've used Turbo Tax for many years and find it a competent tax prep program. It has made some changes over the last couple of years...some good...some not so good. I like that I can download my information from the previous year's file so I don't have to reenter my personal information again.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.

Mar 28, 2026
Reviewer name: REWb
3 out of 5 stars
3 out of 5 stars review

Turbo Tax is mediocre

First, you had already automatically billed me for your product, but you made it as difficult as possible to get to it. Second, I have done two returns for years with your software, and we got married, and you did not care about the second return--really poor software.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Mar 21, 2026
Reviewer name: Jim in FL
5 out of 5 stars
5 out of 5 stars review

problem with K-3

I have used Turbo Tax for years. There is a glitch in the software for 2025 in the handling of the K-3 reporting. Where interest is allocated and reported as US the system should subtract US from the total and show the difference. In my case, zero foreign interest. The system does not do this calculation and there seeks foreign income to offset US expense and creates an error message through out. Otherwise a great product.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.

Apr 2, 2026
Reviewer name: Floating Horse Farm
2 out of 5 stars
2 out of 5 stars review

2025 TurboTax was a bear

I have used TurboTax for many years. I had a break for tax years 2021-2022, then resumed with 2023. It has always been seamless and easy. This year it was a bear. While filing my taxes, yesterday, there was a screen asking for my state name that had no exit. When I finally go out of there (eventually a cancel button appeared), I could not find the tax forms I was trying to file. After an hour of frantic searching, worried that I would have do my taxes all over again, I stumbled on them. I prepared my 2025 taxes on my Mac desktop. When I go onto TT online, it says I didn't file my 2023 or 2024 taxes. So there's no linkage with prior years, which is one of the big reasons I use TurboTax. I tried getting the desktop return moved online, but TT starts my return all over again. Meanwhile, my billing history confirms that I bought TT in 2024, 2024 and 2025. I wlll be calling tech support soon to try and get all this straightened out when I feel like I want spend the time doing that. Ugh. Thinking I had more than one account, I changed the log-in several times. Even when I eventually find the 2023, 2024, and 2025 tax forms in my Mac, I'm unable to import them to the online TT. It starts my taxes at the beginning. I don't why it's so difficult to find my tax forms on the Mac. Usually, everything is easy to find. I'm still unhappy that.you discontinued ItsDeductible last year with no equivalent app available anywhere at that time. Now there's something with a similar name, but I didn't use it, as I did all my in-kind donations before you pulled it. I LOVE that I can import all the financial data from my 1099-Rs directly from the financial institution.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Apr 8, 2026
Reviewer name: joepan
5 out of 5 stars
5 out of 5 stars review

Premium turns into Deluxe

I have been using it for many years, I am confident it does its job. You had a happy customer, but don't increase the license fee. I bought Premier copy of Turbotax this year, but it turns out to Deluxe version on my Mac. Support Center cannot find out why..

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.