The changes to this years taxes were difficult to navigate. It included new issues with my 1099s. They also treated my 1099 R from my Gov. Pension differently, asking for information about my pension and asking me for my CSA number. I would have appreciated a heads up on changes this year so I would have been better prepared. I spent considerable time having to research the information you wanted. I expected Turbo Tax to make filing easier, I was disappointed. I will be looking at a other software for next years taxes.

I have been a long time turbotax user and familiar with using the software. This year my return was more complicated by the sale of an out of state property. I found TT to be vague to the point I needed to use an external AI product to figure it out. Also, it let me pay to efle a state return and then wouldn't allow the return to be processed. The process for requesting a refund could not be more confusing. This may be the last time using TT, will let others know as well

You made things more difficult to accomplish this year. I mistakenly chose to import investment info and apparently it interpreted this that I wanted to do it for every investment. And I couldn't figure out how to go back and undo that choice. So to fill in one number (interest) for several small accounts, I had to fight with it to let me just put the number in. These were accounts that I couldn't import the info for because they weren't on the list of choices. Just seemed overly complicated this year. Then when I got to the end and tried to file my forms, it informed me that it couldn't because I needed to update it. Why on earth didn't it tell me that when I first started filling the information to file the forms so that I didn't have to go through that again?

Intuit previously had a great product in Turbotax. This year 2025 (Premier) had many problems. Glitches that did not update properly or areas where it did not ask the proper questions like it did in previous years. I filled out the Maryland tax area and it reported a zero for a return until I went back into the Federal side and updated the 1099 area then it showed a figure. Previously we had to get personal identification pins and yet it did not alert me to that area to enter those numbers which it did in earlier years. I got to the transmit of file area and it said that Maryland was paid. When attempting to e-transmit the files it said the receiving area in Turbotax was busy. I had to close the product and reopen it. I tried again and this time it wanted the $25.00 for the efile of Maryland taxes. After all of that was taken care of it finally transmitted ok. I have used Turbotax for 8 years without problems. It is unlikely that I will use Turbotax next year due to all of these and more issues

After a respite where we had more complex returns given the death of two family members, we came back to compete our own return (which we had done for years previously). TurboTax never ceases to amaze me with its simplicity that can make a moderately complicated return seem easy with the guided process. The ability to import records from our investment providers is such a powerful function that make it possible for us to do the return ourselves. It's good to back with TurboTax!

This first-time user of TurboTax was very satisfied with the experience. I had previously use an enrolled agent for tax filing, but this manner of filing seemed just as thorough and well-organized. I used the MacOS version with no interface problems.

Turbo tax should immediately display the amount of the standard tax deduction available -- BEFORE walking the customer through all of the itemized deductions. In my case the standard deduction for me and my wife was more than $40,000. I wasted a considerable amount of time and effort going through the itemized deductions because I didn't realize how huge the standard deduction was. If the standard deduction had been shown BEFORE walking me through the itemized deductions I would have quickly realized the futility of playing with the itemized deductions. I am angry about the fact that I can't save and print my return without needing to subscribe to Adobe Acrobat. I assume you get a sizeable kickback from Adobe at my expense -- I don't appreciate this gross inconvenience. It should be illegal for a company to not disclose such a policy -- forcing an unexpected subscription -- prominently to the purchaser before the purchaser buys the product.

Difficult experience, it has not improved for years. I am still unable to apply part of refunds for next year. Paid over $100 for program and will not pay another $60 dollars for someone to explain what should be and used to be simple and straight forward. Even trying to submit this complaint is hard. Still can not submit as someone else has used my nickname of Dissatisfied Customer.!!!! Hope third time is charm as still can not submit complaint.

I would prefer to have a CD version of Turbo tax. This year I had a new computer and had trouble to find last years turbo tax to download as well as to install turbo tax onto my computer. Last year it only saved it as a PDF file. I needed more help from friends with more knowledge in IT to help me with download a desk top version and to find my last years file to download into this year to start working with TT.

This year everything went as planned (desktop version) until a glitch occurred regarding itemized deductions versus standard deduction. The step by step interface defaulted to standard even though it was obviously better to itemize and then wouldn't let me manually switch. The step by step interface finally showed the correct refund amounts but still showed that I chose standard deductions. Checking the forms showed itemized correctly. Minus one star for this error.