Several times this year I seemed to get stuck in loops concerning importing data. I started by importing forms and then when I got to the respective interview areas I got stuck in a loop wanting to re-import the data. Eventually I skipped the import and got past but I found that process confusing and I ended up with multiple forms imported that I had to delete.

The WA state section of the turbotax program is crappy. WA is a no state income tax state. As a resident in this state, the program should automatically bypass this section of the program as the user is going through the program. I had to loop back through it twice because the program said it'd found an error where there was no error.

on you premium addition I have finished my returns and when trying to pay for my state return when i discover that your credit card page doesn't work properly, I'm not able to scroll down to the 12th month when entering my card expiration date it only goes to 10, and if i retry it will only go to 7. So I can't file my state return. This sucks!

I hope that you are accurate, with the questions you ask, you are not as detailed as you were in prior years. I have used Turbo tax since possibly the mid to late nineties and you used to be very detailed. I no longer see all of my information for prior years. I do not see why, you are now on line and all the information is in your database and should be brought forward for review. After having paid 80.00 plus dollars for the program I should not have to sit and input all my prior information . Kindly see what can be done about that in future versions.

I don't like that it asks you every time you start up TurboTax if you want to use the online version or continue on the desktop. I realize there's a Do not show on this notice, but it's unclear whether that will permanently switch you to the online version, which I don't want, or remember your decision to stay on the desktop version. If it didn't have online as the default and instead, gave you the option of going to the online version, if you want to, then I'd feel more comfortable not showing the notice again.

Turbotax is less intuitive than ever. Questions are not clear. Needed options are hidden. Help button is a robo thing that doesn't help at all, nor does the "community." The agent tried very hard to help me for 90 minutes and was kind and patient, but "not a tax expert." Because the problem I had was with TurboTax, they did let me eventually speak to a real tax expert without the crazy extra fee and she was able to help me.

Have always been a fan of the product, but it insists I use e-file for my state return. When I print the state tax documents it even tells me not to mail the forms because I have sent the state return via e-file. Very strange and I cannot work around it.

Every year I am unable to attach required documentation for the Ohio Scholarship donation credit to my Ohio state electronic filing. (Ohio Schedule of Credits, line 15. Scholarship donation credit) As a result, users are forced to file via mail at additional cost and significant time for response from the state. To resolve this, there needs to be a feature for users to add supporting documents to their return within TurboTax.

Overall TurboTax is very good, although certain areas are not user friendly. Interface on several sections, especially 1099 forms input is awkward, requiring multiple screen selections to move to a specific form input - and then when you get to the input screen, there is no header or other info that lets you know which form input you are working on. It's not obvious because it was 3 screens ago that you selected which form to input. Also specifically in these forms, the payer's tax id number, both Federal and State MUST be entered, whether this information exists or not. Past years you could leave it blank and a simple warning flag/note would appear. In 2025 it is coded as a hard stop "error" - you can't even E file until this entry is completed. The "Help Team" representative (2nd attempt) was very knowledgeable and after a few tries, managed to GUESS what I could enter and get past it, because None, NA, zeroes and several other entries don't work. The only acceptable bypass appears to be N/A, but that little information tidbit appears nowhere in instructions, help screens etc. This little programming issue should be resolved immediately.

I have used this software for years and at the end i still must enter my information two or three times.Turbo tax interface is the same as it was 5 years ago! i load my credit card info for staet return and hit transmit. Then i get an error message to correct my downloaded W2. Why am i getting an error message at that point! My daughter's return required a form 8615. Why could the software allow me to direct it to my Turbotax return. Secondly Form 8615 required Schedule D information. I did not have a schedule D. the software or your help options would not provide any details on what to do. Again, my comment is, "Your software is outdated."