I've been using TurboTax since the 1980's. It has always been easy to use and the very few times I've had an issue, the support has been excellent. My returns have only been adjusted by the IRS perhaps twice in my lifetime and both times were due to entry errors on my part. I have confidence in the ability of TurboTax to generate an accurate return with a maximum refund when applicable as long as I am patient and follow the instructions and hints provided. My biggest difficulty over the years has been determining what version I needed, but the software features the ability to easily upgrade versions online. I've looked at alternative software offerings over the years and have always come back to TurboTax. Just wish it cost a bit less ;-)

While getting the correct info is always troublesome, the software handles most situations. Getting through the submission of the data is very difficult and this year it was not possible. The reason for the e-file not getting through to the IRS was first (the software needed an update) that was wrong because I reloaded the software and there were no new changes. The second (there was some sort of State not agreeing with previous state submissions) . The issue was impossible to find to make things correct.

I have come to trust TurboTax, (I use the Premier product), to have the most current information on the Federal and State tax calculations and have a robust process to ensure accuracy of the calculations. I am unhappy with the discontinuation of "Its Deductible" software package as I found that product to be very useful for logging charitable donations throughout the year. The program was very useful for importing the charitable donations into TurboTax when working on the tax return. It was also a time saver!!

When I was forced to prepare my return using Turbo Tax Online (TTO) so that the tax expert could review it, TTO flagged several areas which I needed to look at which Turbo Tax Desktop (TTD) didn't. Neither the online version or the desktop version filled in all of the entries from my 1099 DIVs. According to the tax expert, I had to add a duplicate in order for TTO to enter the missing information (since TTD didn't enter the information, I'm assuming it's the same. In order to file the most accurate return possible and to avoid any possible issues with failure to report income, Turbo Tax should fill in every field which has data entered. Neither TTO nor TTD support derivatives. Both flagged sales where the cost basis was $0 which is common (BTW, I wouldn't have seen this if I hadn't asked the expert to take a look at my return. TTD flagged this but it didn't display during the review.)

I was disappointed in the flow of the questions and navigation through Turbo Tax. I also felt like the explanations were not crisp and I needed to make my reading of what the information provided me. I also did not see why each time I loaded the program it wanted me to go online. There was no explanation in terms of why I should do that. Therefore, I kept all files on my laptop. Why would I want to do this online?

This product disappoints. Forms that have had bugs for years have not been rectified. In a recent year I sold a house - a rental property. The "tax expert" told me to list the sales price and cost basis on the Schedule D "just like any other asset sale." This is the second time I set up Estimated Tax Payments only to have the program zero them out in the end. Terrible product!

TurboTax is terrific (I've been using since '82-82). It is fast, accurate and easy to update with changes. It may be a large part of why I've never been audited. All of the live tax support personnel have been patient and easy to work with (plus they were polite, professional, knowledgeable and focused).

Sometimes it's too difficult to use the search function and find where to go into the program to change numbers that are not correct. Also, your glitch back in around 2021 or 2022 where my carryforward short term capital gains doubled from the correct amount (this is a glitch you gus apparently know about), caused me a lot of hours last night trying to figure out if my AMT carry over was really zero or not. Using AI I found an explanation of that issue plus a good discussion about how short term capital losses should count against my AMT this year and so I, through hours of work, reduced my taxes by $65,000 by finding the error caused by Turbo Tax and fixing it in my Federal Tax form and CA tax form, but it caused my a lot of pain, anguish, and lack of sleep.

It appeared to me this years turbotax was a redicaldeparture from previous years. I had to go back to enter TIN numbers issued by the feds because my ID was stolen. Also there was no comparison between last years entries and this years entries, (I used guide me wih everything). I know the BBB changed many things but I will check out other tax software before I buy any tax software.

TurboTax Premier - Desktop had improvements in ease of use this year, particularly with bringing in forms electronically. However, TurboTax initially assumed that getting a federal refund would mean that I would get a state refund and encouraged me to proceed with the state taxes to get it, when instead I owed a fair amount. A minor point, but annoying.