I encountered a problem with importing rental property information from 2024. I have been using TurboTax successfully since 2015 to report rental income and deductions, and especially loved the depreciation tracking feature. Turbotax automatically computed the rental's depreciation in all prior years, but not this year. I found a problem report about this issue on your support site, and it indicated that the issue was fixed, so I updated my software and started a new return (importing my 2024 TurboTax files, of course). Unfortunately, no rental information was imported (all of my other info was successfully imported). I finally found a workaround with the assistance of your support staff, but no one directly addressed the apparent import bug. Please resolve this issue so that I am not forced to use other tax software next year.

TurboTax desktop was disappointing this year. Several sections asked for information with no button/link with clarification/definition of what was being asked. It seems ike Intuit is investing less in desktop version to push people to Online version, but I find the online version unacceptable and will change providers before using it. The state versions were even worse and I spent more time on state than federal this year! HUGE disappointment in loss of ItsDeductible! Intuit - I have used TurboTax desktop for 30 years, and you need to improve the DESKTOP version and add features (like ItsDeductible!) if you want to keep me as a customer.

I'm hoping the accuracy is excellent and you will certainly hear from me if it is not. I tried the online feature first, but did not realize that I wouldn't be able to use it for my MIL and my daughter's taxes. That made me cranky. I went back to downloading it, which I found easier to use anyway. I clicked on a radio button for W4 or estimated taxes, but it wouldn't let me turn it off. Yuck.

The software asked for some extra information right before the last step of e-filing. This should have been done at the review stage/check stage. The software should show an underpayment penalty with an alert or warning, instead of just burying it with tax due.

I had a significantly higher frequency of looking for answers in the Help menu and on line because your tool tips to explain things are getting fewer and fewer. Since you are using more artificial stupidity this year--that should be more of them than prior years.

I have used Turbo Tax for almost 15 years and have enjoyed how user friendly it is for me, someone who is neither tax nor computer savvy. There have rarely been hoops to jump through that I couldn't navigate. But the big one this year was asking for an amount in box 16a for the 1099-Rs I was filing when the 1099-Rs had no box 16a and box 16 was blank. Thank goodness for AI giving me an acceptable solution or I don't know how I would have been able to file. In the future I hope Turbo Tax won't have glitches like this for people like myself.

Never again. Almost twenty hours to plug in info from nine pages. That means ONE number from nine pages. Too many times, the instruction was not clear and I had to guess what was meant. You can't do an idiot check with people who work the system. They know what you mean even if it's not clear to the average person. I used to work these products, Automated Systems, so I think I have input.

Very buggy. Interface often non-intuitive, and clearely shows lack of support (desktop version of the software). If you sell it, TurboTax should keep the software up to date and bug-free. We payed ~$100 for headaches. Also, the state return should be included - I feel TurboTax took advantage of us.

My account purchase had been cancelled someway. I called to get help. Watson was very helpful. We ordered and purchased the software. I had already completed my taxes but not filed them. When we made the new purchase all of my information had been saved so I didn't have to rework anything. Thanks Watson for your help.

I have used Turbo Tax and Quickbooks software for years and I have found the software to be accurate, reliable and intuitive. The only problems that I have is the push to pay a high-cost annual online subscription that everyone is going to and outsourcing the customer relations to India where it is difficult to understand what they are saying as they try to speak English.