Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for TurboTax Desktop Premier 2025 Email Delivery, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14) for
TurboTax Desktop Premier 2025 Email Delivery, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14)
3.8 out of 5 stars
stars
5,768 ratings5,768 reviews
  1. 5 stars42% (2,403)
  2. 4 stars25% (1,429)
  3. 3 stars17% (974)
  4. 2 stars8% (445)
  5. 1 star9% (517)

Member photos

Sort by |
Showing 1,371-1,380 of 5,768 reviews
Mar 23, 2026
Reviewer name: SteveDan81
4 out of 5 stars
4 out of 5 stars review

TurboTax is Very Good.

When I clicked to transmit my federal and state returns (like dropping them in the mailbox) I got a message asking for more information. It took me to the state return (MO-A) indicating the need to fix a couple of entries. The fix was not at all friendly. After a couple of hours or more of trial and error and reviews I returned to the transmit and the retrurns were successfully filed. No explanation of what happened.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.

Apr 16, 2026
Reviewer name: Better but not great
4 out of 5 stars
4 out of 5 stars review

Very good at basics. Uneven for more complex case

Over many years of use, many things have improved. Electronic downloads of tax documents work well now, and e-filing works much better. Each year I seem to run into a bug or two that consumes quite a bit of my time, however. This year it was an unexpected number in my state tax return. After spending too much time investigating, I discovered that Turbo-Tax had misinterpreted its download of my 1099-DIV from Charles Schwab. Schwab reported tax-exempt bond dividends in 3 columns: the amount paid in 2025, adjustments for 2025 made in 2026, and the adjusted amounts. TT reported both the pre-adjustment and post-adjustment amounts as if they were separate payments, thus double counting. It made me wonder how many other errors like that there were that I did not discover. TT could also do a much better job of informing users about key limits and thresholds that they should know about to avoid wasting time on useless data entry -- such as medical expense thresholds and AGI limits for various itemized deductions.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Apr 14, 2026
Reviewer name: bmackay57
4 out of 5 stars
4 out of 5 stars review

A few things could be improved

I've been using TurboTax for decades. A couple of things * Form 1116 handling. There should be better help for this in the app. In particular, and explanation of "Various" and "RIC". Once you decide I need to work with foreign investments, you should brief me on what to do with Form 1116. It's a bit of a black hole now. It's the reason why I shell out for the "Premium" version * On-line submission failures You keep telling me that the problem is with my AGI number from last year (even though you filled it in, and even though it's the same number for both of us (but you say only one is wrong). I've mailed in the return, but in retrospect, I'm pretty sure it's the PIN. You should guide me to getting new pins. * This form (in particular, this field on this form) You seem to be continually parsing the contents of this field to update "AI-Generated Review Topics". When you decide to update the "Topics", focus leaves this form momentarily and you occasionally miss what I'm typing (or worse - moves focus to the end of the field as I type). It is *very* frustrating. Did you not test this feature?

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Feb 24, 2026
Reviewer name: ooom
1 out of 5 stars
1 out of 5 stars review

Turbbox is not a good software

1. Too much updates required. Everytime I start Turbox, it ask for update. 2. Collect too much infomation that are not needed. 3. Credit card payment form did not fit my screen. The buttons are out of my screen. I send this info last year and it did not change. I can not use credit card payment since the buttons are out of screen.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Mar 15, 2026
Reviewer name: junk required
4 out of 5 stars
4 out of 5 stars review

review

could not upload CVS files for crypto transactions like I could last year what happened to this feature? When trying to file online could not use a credit card with an expiration month past 10. It just wouldn't come up in the dropdown box. I had to switch to another credit card with a month less than 10. Couldn't resize the window to show the entire dropdown list if there was a 11 or 12.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.

Feb 20, 2026
Reviewer name: johnxxxxxyyyyy
2 out of 5 stars
2 out of 5 stars review

Problems this year

Wouldn't load prior year's return, exceeded 5 gb. Some of my depreciation schedules were for 7 years, not 5 and couldn't recalculate on that basis. Had to make manual adjustments to get 2025 depreciation amounts correct. Wasn't notified when depreciation section was completed even though I signed up for e-mail notification. Lastly, credit card data entry was almost impossible to enter on my macbook. Couldn't see all the data entry lines.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Mar 25, 2026
Reviewer name: rhk44jr
4 out of 5 stars
4 out of 5 stars review

Yes, but . . .

We are long-time users. TurboTax walks us through quite well, but this year's version got caught in a loop several times and the interface was not clear how to put in capital gains. The help panel was helpful for that. We use the desktop version because we are very concerned about privacy. It was hard to get it this year, because the TurboTax website kept wanting us to do the work online. This was very, very irritating, and will get us exploring other options next year.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.

Mar 8, 2026
Reviewer name: sco_swe
4 out of 5 stars
4 out of 5 stars review

Good questions and forms, but submit was frustrati

I went through Federal, State (Ohio) and School taxes without a hitch. I efiled federal, then wanted to efile state for the first time. Then I discovered two problems. 1) I need to provide the state with additional documentation, but could not attach additional docs. 2) I could not find anywhere whether my Ohio School income tax return would be included if I E-filed my state. It was not until after i was almost completely through with the state e-file that the school taxes were mentioned. Very frustrating not knowing before the end.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.

Apr 8, 2026
Reviewer name: Lance21
5 out of 5 stars
5 out of 5 stars review

TurboTax makes filing easy

I have been using TurboTax for 3 years and it takes the stress out of gathering all the necessary documents and taking it to a tax expect. No longer do I have to worry about forgetting to bring documents or having to reschedule appointments. I can file from home at my convenience.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.

Mar 23, 2026
Reviewer name: PG WA
5 out of 5 stars
5 out of 5 stars review

Old time user

I have been using TurboTax since it was called MacInTax. I prefer to do my own personal bookkeeping (Quicken) and taxes. ... and I really really really prefer doing it on my Mac rather than online. The ability to download my brokerage accounts is huge help. Schedule K-1s for publicly traded LLCs are a huge pain to do by handout maybe soon

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.