I don't like that it asks you every time you start up TurboTax if you want to use the online version or continue on the desktop. I realize there's a Do not show on this notice, but it's unclear whether that will permanently switch you to the online version, which I don't want, or remember your decision to stay on the desktop version. If it didn't have online as the default and instead, gave you the option of going to the online version, if you want to, then I'd feel more comfortable not showing the notice again.

I have used TT for many years because I liked the Q and A format and the ability to have TT do all the calculations. However, one thing that I have always resented is the inability to easily print the information on a TT screen that I was working on. I don't understand why TT will not allow a customer to do this. Regarding TT expert assistance, I was unable to find the option I was interested in, which lies somewhere between asking a question and having an expert prepare my entire return. What I wanted was to prepare the return myself, and then have an expert review the entire return with me and identify any issues that I may have missed.

Having been using TurboTax for few years now, it's quite supportive with the features of walk-through step-by-step and the check for error are very helpful. The matching with the forms are very accurate and very compatible. The downloading of the software and communications with the IRS and states for transmitting files, and the online payment are very convenience.

Generally positive. Two negatives: 1. When filling out information about our teacher's retirement, which we have been receiving on monthly basis for thirty years, questions about MRD are impossible to answer and seem irrelevant, as we have no input in how much we receive. 2. We have three IRAs, one of them an inherited IRA. For one traditional IRA I was asked the Dec. 31 balance, but was not asked this for the other two and couldn't find anywhere to enter it. Inconsistency makes me nervous and feel this may be a bug.

First: We were supposed to get a $10 credit to offset the state filing fee. We did not receive the credit and there was NO space on the Filing pages for us to remind that we should get it. Second: Information was "required" by your software that we have never had to share before, and we were not allowed to skip this info; e.g. we did NOT want our phone number on our federal tax return. Third: We had to re-enter identical information over and over. The account for our refund is the same as last year, yet we had to reenter it TWICE for federal and again for state taxes. Why?

I find TurboTax Premier very difficult to use. I choose to input forms manually vs importing information. I like to have control over my inputs. It is very difficult to navigate where to input forms and the step by step is no help. Additionally, my 1099's from my brokerage accounts have DIV, INT and B all on the same document. You have to input them in 3 different places in TurboTax, not 1 form with all 3 different inputs.

The product is much "glitchier" than it has ben in the past. It crashed on me twice ... and there were no auto-backups. As a result, I had to start anew (I learned after the first crash to do periodic manual saves.) Moreover, on several occasions it took me down random rabbit holes (Canadian pension??)

I have been using Turbotax to complete my income tax filings for years. I don't think I could complete this miserable task without the help of your computerized system. This year, I had an error in my return that prevented me from finalizing it and submitting it electronically. I could not solve this problem myself and had to revert to your in-person support. What a Godsend! The representative was competent, calm and kind. When dealing with software issues, I find that automated help functions rarely lead me to a satisfactory resolution. I REALLY APPRECIATE the fact that your company offers this personal contact option!

I have used TurboTax for over 20 years and I find doing taxes to be efficient with this application. I also file thru TurboTax and get my refunds faster than most. I like that it handles my investments and rental property tax situations clearly and accurately.

In the Miscellaneous Income section, I indicated that I have no debt to pay pack or to deduct. Yet, a few pages later, TurboTax asked me to tell it about my canceled debts!!!??? Huh? I indicated earlier that I have no debt. But in this page, it gave me 2 specific year to choose from (2020 or 2021) to tell it which PPP loan did I receive and was forgiven. WHAT??? What PPP loan? I never took out nor received any PPP loan!!! Worse is that I have to choose one before it allowed me to proceed. So I back tracked and see what I did to have TurboTax prompted me for my non-existent PPP loan. I ended up getting out of this section and skipped this particular portion in order to proceed.