Federal return very smooth. State returns (with alt odd adjustments) are very clunky and confusing....really need to clean that up. I file four different state returns and it takes a long time to grind through and figure out how to work it, clean up errors, etc., etc.

This year was very challenging and confusing compared to the 20 or so prior years. Could be due to tax law changes. I have difficulty reading the small print in the Pop-up help boxes. I'd like the pop-up help boxes to be larger or that I was able to enlarge.

Generally good; however, it doesn't perform all needed calculations - especially when providing information to avoid penalties resulting from irregular timing (usually mutual fund distributions at the of each year). Also, TurboTax fails to recognize my son's disability status correctly. I find myself looking for the TurboTax error each year and overriding some information.

IT GETS WORSE EVERY YEAR... ONLY REASON I USE IT IS I THINK IT WILL IMPROVE, AND YOU NEVER KNOW UNTIL YOU'VE SPENT YOUR MONEY AND ARE INTO THE 2ND PAGE.WWWRRROOONNNG AGAIN . THIS YEAR'S WAS THE WORST YET. THANK GOODNESS FOR CHAT WHO EXPLAINED WHAT I WAS SUPPOSED TO DO!! IT USED TO BE SO EASY YEARS AGO. WHAT HAPPENED? I AM GOING TO JUST GVE IT TO A TAX MAN OR WOMAN EVEN THOUGH I DO NOT MIND DOING IT MYSELF IF I HAVE THE OLD PROGRAM FROM 8 YEARS AGO, SIMPLE AND ALL YOU HAD TO DO WAS EDIT THE LAST YEARS RETURN ENTRIES WHICH WERE LISTED AND POPULATED AND ANSWER A FEW QUESTIONS!!! IT JUST GETS WORSE AND MORE CONFUSING EVERY YEAR.

Having used TT in the past, nothing seems much different. Although the detail was almost excessive, I understand that I must wade thru all of that because it does apply to some people. Although I really don't understand the need for the driver's license info if a state return is not being filed.

My only issue I had - my 1099-R has the amounts in the "1. Gross distribution", "2a. Taxable Amount" and "9b Total Employee Contributions". I should not have to go through the "Simplified Method" screens. I know how much per month is non-taxable. Turbotax should take the info input. Only IF the 2a amount is NOT filled it should it make you go through all those screens. This was my first year with 1099-R. Bottom line: IF form 1099-R has ALL the info needed please do NOT make people go through the screens. It caused some issues and took too much time.

Overall I think Turbo Tax is awesome and guides me through much of the tough items. 90 percent understandable. except for some small glitches, in this one an entry for additional medical info when the line was ( 0 ) info not needed. Mostly your making the product aval. only online is a bother to me and Im sure others. like a book, I want to read the hard copy and hold it in my hands. Having to download does not give me a hard copy of the program which can be easier reloaded if one needs to. I dont trust the internet nor our Govt to do the right thing for us, thus I will not enter my information online, nor will I E-file, unless turbo tax decides to make it a requirement then Im sure that there are other ways to do my taxes without having to enter my info online. THE WEB CAN'T BE TRUSTED

Still salty about last year's bait-and-switch on filing fees, and the behind-the-scenes mistreatment of an IRA payout which required amending a filed return. (I don't ever want to go through that again). At least I knew not to believe the "offer" this year, but then I ran into year's big surprise which was the loss of access to prior years' Turbo Tax return file data, making it necessary to re-input a bunch of stuff by hand. Sure feels like the whole operation is geared towards discouraging people like me from using desktop PC software, which continues to decline in quality and usability. Intuit doesn't get it--I will NOT have my personal information stored on someone else's computer, so I will NOT use the online version. EVER. Which means I've been scouting for alternatives, and given that I had to input everything from scratch this year anyway, I figure the barrier to taking up a competitive offer from another tax system provider just went to zero. Total bummer after decades of being a customer. Oh well.

Had trouble with importing data from brokerage / bank. Caused a big headache since I had to enter everything manually, took a very long time. Had a few problems last year but this year was much worse. Worked great 2 years ago. Looks lke the product is getting harder to use not easier. Very disappointed. Will likely look at other options next year. I will not use your online service or your other services since this experience was so bad.

The overall Turbotax experience continues to worsen. Especially in the past two years. It is very obvious with the continuous upsell marketing of LIVE HELP, that this is where where you are putting all your energy and resources. Your interface is horrible, with confusing and often unbearably and unworkable functions (ie .. import of previous years tax return data, import of financial institution data, printing for review and saving return, etc.). Support is non existent for these glaring software shortcomings.