I have used TurboTax for over 40 years. It is an outstanding product. It is accurate and fully interfaces with Mac computers. Over the last several years, I have occasionally used the support function. I have found the support personnel to be very knowledgeable and friendly. The premier version of TurboTax has all of the features I need to complete my federal and state tax returns.

Have been using Turbo Tax for a lot of years and also easy and accurate. The Step by Step interview process helps to ensure all topics are covered. I even got advice and recommendations for a deprecation deduction I would have otherwise missed. Filing is super easy and can be assured this is done completely

Have used Turbo Tax for years and getting better at using it as time goes by. It's an excellent product and makes preparing my taxes easier. I especially appreciate the ability to carry over information from prior years taxes which saves a lot of time.

1) Turbo Tax insisted we had income from Canada. Totally false and bogus. 2) State Tax refund from 2024 was imported from last year, but the number was incorrect. 3) When filing you already know and display my bank routing information, so why do you make me enter it? 4) You know my general tax situation because you import the previous year's numbers, so when guiding me through this year, only focus on the categories that I entered last year. If I have a new, arcane situation, then I'll ask for that form. You could streamline the process so I could file in 15 minutes, but this drags on for an hour answering "no".

The state software is pretty much useless. The language is ambiguous and vague. In places I don't even know what year you are asking about. This happens in the federal software also. You should have a policy of clearly identifying the state and year you are asking about on each question. This is just the beginning - there are many other issues in what seems to be software written in a rush with little UI quality testing. Also, why do I have to struggle with so many of the questions? Isn't your software supposed to figure things out for me? Some of the help information is so confusing I just give up and move on. YOUR SOFTWARE SHOULD TELL ME WHAT TO DO to minimize my taxes. Default your help screens to a larger font.

I HAVE FILLED FEDRAL & STATE E RETURN TWICE FEDRAL E RETURN HAS BEEN REJECTED EVERYTIME NO REASON HAS BEEN MENTIONED AFTER CHECKING BY TURBO TAX THE SAME HAD BEEN APPROVED FOR E FILLING I TRIED TO CONTACT BUT I WAS NOT CONNECTED WITH SUPPORT REPRESENTATIVE I HAD PURCHASED TURBO TAX PREMIER SO I AM VERY DISAPPOINTED

Filling out your forms was a relatively good experience. Electronically filing the forms was a very bad experience for me. The completed forms were not accepted with the explanation that the forms were not updated. I tried for hours to update the forms but I couldn't. I even filled out the forms online thinking that at least would be updated. I trust that the completed 1040 is accurate. I will probably use Block next year.

After 20+ years of using TurboTax this may be last year. Was never able to download usual forms from my brokerage. When filling out certain forms, found that many questions and answers posted online applied to TurboTax online but were different from desktop version.

I use turbotax most years unless I have special tax situations that require additional assistance. I use the guided format and the hints on topics to help me. I find it helpful that last years information is imported so I can confirm I have all my forms. In general, it is relatively easy to complete my taxes. Thank you

The overall impression is that TurboTax doesn't care about improving the user experience and is more intent on extracting more money from its users. Clunky interface. Duplicate information needed too often State product is poor - very basic information/help is provided on what is required for particular boxes. seems poorly integrated with federal I couldn't file electronically because TT can't cope with a foreign pension. I'll be looking for alternatives next year