I use TurboTax as I have for decades. The BIG complaint is the cost. I am retired and on a fixed income and find it very annoying to find out that there is a $25 charge to file my state tax forms. This is after PAYING for the program. So so so very expensive and not transparent.

Some of the instructions that were provided or questions that were asked were no very clear. On probably about 10 occasions I resorted to asking Google AI a question about what something meant, what the difference was between one answer and another, and where in TurboTax I was supposed to make a certain entry.

TurboTax has taken what used to be a simple, intuitive interface and turned it into something clunky! It feels like it's designed more to push paid live help than to improve file efficiently. I've used TurboTax for more than 30 years, and the 2026 version is, frankly, a disgrace!

TurboTax was awesome all these years. But this year it was a mess when it came to College Expenses. It didn't ask questions regarding room and board which resulted in my 529 distribution being taxed. Saw a lot of complaints regarding this exact topic on the TurboTax Community. No fix for this bug was provided by TurboTax despite it being reported for months. I'm not sure if I will continue with TurboTax next year as I will have the same college situation and not sure if TurboTax can handle this scenario anymore!

I mistakenly entered the exact same 1099 form from my financial company twice and Turbotax Premier added it in both times,costing me an additionalm $528 on my Fed. tax and additional $179 0n my state tax. I already filed both Fed and State and already received refund from state which did not catch error. I am very disappinted and shocked that Turbotax did not flag this duplicate form 1099. Now I have to file an amended return on both Fed and State. I'm not paying for more support from Turbotax to fix a problem it should have caught before I filed.

The program does have some shortcomings, like it inserts the CT exempt dividends from mutual funds in the wrong line. I have received notices from CT to that effect. I have to override this entry and put it in the correct line that the DRS has told me in writing. The process for entering foreign taxes also seems to ignore entries made.

I like TurboTax and have used it for years, since at least 2012. I do not like trying to make me e-file. My state taxes do not require it and Turbo Tax makes it hard for me to mail the State Taxes. I see no reason to pay extra to have my state taxes electronically filed.

Some helpful features but lazy software in some ways. Should make live advice free when software has no explanation or steps. CA state capital loss carryover question for example. Divide between desktop and online products is mysterious and frustrating EVERY SINGLE YEAR. I should be able to use both for one price. Can never remember which one to use. Tedious, especially state return which you barely help with yet charge extra to file?

There are errors in the TurboTax input. I get a 1099-Misc for Structure Income from an investment. TurboTax was trying to force me to file this as a Self-Employment Sch C. I only found out from searching how to work around this to enter it as other income. Also, I had answered the question if investment income was due to Crypto and I entered no. However, TurboTax asked again after completing inputs if these were digital. I had to double enter over 1000 entries to say no!!! This took hours to do.

I do not like the convoluted process of submitting the tax returns. The third party payment extortion is an insult. Get rid of it! Also, both the federal and the state returns were rejected because they were missing the IP PIN. Turbotax should have caught that as an error.