Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for TurboTax Desktop Premier 2025 Email Delivery, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14) for
TurboTax Desktop Premier 2025 Email Delivery, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14)
3.8 out of 5 stars
stars
5,680 ratings5,680 reviews
  1. 5 stars42% (2,373)
  2. 4 stars25% (1,403)
  3. 3 stars17% (961)
  4. 2 stars8% (436)
  5. 1 star9% (507)

Member photos

Sort by |
Showing 1,261-1,270 of 5,680 reviews
Apr 3, 2026
Reviewer name: Josie987
2 out of 5 stars
2 out of 5 stars review

Pooh

too many updates. Do your homework. 751 !!!!!! times I had to click no as to digital asset even though I answered the question in the interview. There is a 1099R glitch in that you have to manually enter the gross distribution in the state box despite the fact that it is blank on the 1099 in order to complete the return. The interview process for stocks interest and dividends isEXTREMELY AWKWAD AND NOT AT ALL STRAIGHTFORWARD. Half of the time when trying to delete the record the screen freezes and you have to shut down the form.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Mar 23, 2026
Reviewer name: DDo75
4 out of 5 stars
4 out of 5 stars review

Confusing and incorec Miscellaneous Income section

In the Miscellaneous Income section, I indicated that I have no debt to pay pack or to deduct. Yet, a few pages later, TurboTax asked me to tell it about my canceled debts!!!??? Huh? I indicated earlier that I have no debt. But in this page, it gave me 2 specific year to choose from (2020 or 2021) to tell it which PPP loan did I receive and was forgiven. WHAT??? What PPP loan? I never took out nor received any PPP loan!!! Worse is that I have to choose one before it allowed me to proceed. So I back tracked and see what I did to have TurboTax prompted me for my non-existent PPP loan. I ended up getting out of this section and skipped this particular portion in order to proceed.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.

Mar 12, 2026
Reviewer name: DMach
2 out of 5 stars
2 out of 5 stars review

TurboTax DeskTop License Code Problem

While I was working on my tax return on the same computer, TurboTax asked me to RE-activate my license code repeatedly. It is very frustrating. I am using TurboTax DeskTop. I should not have to sign into Intuit all the time, and I should not have to enter my TurboTax Desktop license code over and over again on the same computer. Please fix this license code problem next year!

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Mar 30, 2026
Reviewer name: dinosaur 80 yrs young
5 out of 5 stars
5 out of 5 stars review

It works for me!

I've been using Turbo Tax for at least ten years and have been able to do my own taxes accurately even though I consider myself a computer dinosaur. I used to do my taxes on paper but there have been too many tax law changes and personal changes to continue doing them that way. Sometimes I may have a little difficulty understanding the computer, but it is well worth the cost to use Turbo Tax. Keep up the great work.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.

Apr 6, 2026
Reviewer name: TimmyJ1
5 out of 5 stars
5 out of 5 stars review

Easy to use

I was able to follow the questions and find and answer with my information. I felt like most of the questions covered all my needs. I would request that your questions be more specific regarding Long Term Care Insurance payments and loss from investments.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.

Mar 19, 2026
Reviewer name: MargueriteSoper
3 out of 5 stars
3 out of 5 stars review

Not Happy

I had to wait on Turbo Tax to update depreciations before I could file. I also had an issue getting my last year's return linked. It took me several week and about 5-7 hours total trying to accomplish this before I coul file my return. Would you be happy?

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Feb 18, 2026
Reviewer name: EMS0930
1 out of 5 stars
1 out of 5 stars review

Cumbersome and Highly Disappointing App

Not a good impression Step 1 - We'll read you tax return from turbotax last year and get your AGI. It said I made $29 MILLION dollars!!!! Step 2 - Download my W-2, errors, didn't read data in some of the boxes with values Manually enter the majority of data - data connections for my banks did not exist and if they did, you had to triple check the accuracy, Issues with foreign tax credit forms not being autopoulated correctly - prevented me from filing my taxes...UGH!!!!!! It's a step backwards. TT use to be a great product. H&R Block app next year

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Apr 14, 2026
Reviewer name: Gitter Done
5 out of 5 stars
5 out of 5 stars review

Keep It Simple

I've used Turbo Tax for over 35 years. My returns are fairly simple, but over the years I have talked to your people. They are extremely helpful. I did not need to this year. You've got an outstanding product that is simple to use, very efficient, and very user friendly. Please do not over tweak it. I've seen companies that are trying to make their product better, but sometimes it has the opposite effect. Lord willing, I'll be using it again next year.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
Mar 10, 2026
Reviewer name: MickeytheK
5 out of 5 stars
5 out of 5 stars review

TurboTax is a great product

Changing the look-and-feel of the product from last year to this year made it a little awkward for me, since I am used to a particular look-and-feel. I also could not find the non-cash charitable contribution valuation guide that was previously in the program.

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382
reply from TurboTax Care Team

We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.

Apr 16, 2026
Reviewer name: JohnKyong
3 out of 5 stars
3 out of 5 stars review

TurboTax needs to improve accessibility interface.

TurboTax is getting better slowly, but it is still far behind in terms of accessibility. I hav ben usin TurboTax for over 20 years and have noted marginal improvement, which seemed to imply adaptation, but in a very methodical way; however, I have noticed that as I have gotten blind, the accessibility features do not keep up to date. I need someone who can see to help me navigate the interface sinc my screen reader does not know what to do with many of the unlabeled buttons and check boxes. I'm sure the interface looks good, but I would prefer a more stark interface that is more efficient. But, I am still using TurboTax so the interview interface and help menus are still very good. I have and would recommend TurboTax. sure

Review from turbotax.intuit.com
Helpful?6EB49KDBCT9F18151355382