The software crashed at the "Review" stage. I was unable to retrieve any work and thus, I was able to efficiently replace several hours of BS work with frustration and rage. Not the trade off I was hoping for after paying good money for a product. I bought the desk top version (as opposed to cloud) and Turbo Tax makes it such a PITA to install, it's obvious they're trying to herd their clients to their web-based product. Product support is also lacking. Dealing with this software reminds me of walking a Great Dane after a heavy meal, if I'm not being too subtle.

I've used Turbo Tax for decades. This year I bought the premium package so I could import cryptocurrency information. Tubro Tax advertised that you could import CSV files directly into their software for ease of reporting and processing crypto gains/losses, however, they never got that portion of the software working. Many people are very upset about this. Your product does not work as advertised.

Straightforward to go through. Intuitive and eas to use. Seems accurate (though, how would I really know?). Would be nice if the new senior deductions were shown explicitly, to see if I qualified for the max amount or if I'm in the phase-out range.

Very good, as usual. Though this year I had an issue with an IRA where part of it was spun off to a new IRA. Turbotax handled the resulting RMD requirement satisfied by the new IRA poorly, or should I say not at all without tricking it. Also sometimes the navigation back to old screens causes the subsequent forward navigation to skip steps. that were previously presented.

I am extremely unhappy TurboTax requires I pay a $25.00 fee to file my State Taxes. You cannot print your taxes for submission ion NY, you have to efile if software used. This ieven contradicts statements made in the software that the efile price must be included in the software price according to NY law. If there is any way I can use something else next year I will.

I've been using TT for several years. This is the first time I had to fight with it. (1.) It wouldn't import all the Schwab files I selected from a combined 1099 (1099B was missing). Customer service said for me to enter it manually. Not a big deal however the remnants that were imported created multiple entries I had to comb through to remove all duplicates. (2.) I believe it was because of the remnants of the 1099B that caused me to have to upgrade to the premier version, from the Deluxe + State. (3.) I E-filed 3 returns and now the software is telling me I've hit my limit of 5 free E-files. One of the returns had 2 text responses from the IRS as 'accepted' and 'denied' although I only E-Filed in once. Now I get to chase down which returns were successfully filed and which were not. I have yet to receive the text from the IRS that my last e-file was accepted which coincides with the notice that I have reached my 5 free filing limit. I still have a 4th return to file so it looks like I'm in for some more phone time with customer service to get this resolved.

I've used the Desktop version for the past two years and have been unable upload the previous year's return successfully. I would like to understand what I need to do to facilitate the upload. I've saved all the documents, but when attempting to upload, the error message states the file is to BIG?

Form is easy enough to understand and work through, until I was trying to input my interest and dividends income in the federal tax section. In the past it has given me the option of logging in/ linking my brokerage account, but this year it kept insisting that I re-log into the intuit account. Also there are some janky components in this section that made it so if I were trying to get to a certain page, it wouldn't give me the option unless I followed a VERY specific sequence. I ultimately had to manually input everything for this portion.

Seemed like a step down from last year. 1. Importing from Vanguard was too arduous. I have 7 1099's that had to be handle individually. There should be a multiple-import wizard so that I only have to enter data once and have TT fetch all 7 for me. 2. There were 3 "duplicate" 1099-R forms that somehow got created from my imports. I had to find them and delete them manually. The software should have identified them notified me. 3. There should be a menu item or other way to see a list of all imported data, plus a way to set/edit the title of each entry. I did see the list somewhere in the step-by-step and all 7 Vanguard imports had the exact same title. 4. There really should be a way to import pdf documents from the local machine. I can't believe I had to enter three 1099 forms manually. (I *think* that previous versions of TT did import from pdf.) 5. I was disappointed that I had to upgrade from Deluxe to Premier in order to import 1099-B forms. 6. You should have much better user help using AI. Right now every request for help just lists out some forum topics with some matching words. You should train an AI system on your software documentation and provide much more insightful responses to questions.

Had a lot of trouble with Turbo Tax this year. Could not enter our 1099-Rs. That feature seemed to be frozen. I noticed other filers were complaining about the same thing. Also, we couldn't file because of missing updates. Why aren't updates automatically downloaded? Or at least a notification that updates were available, which is the usual procedure. Also, what if I had filed before these updates were available? Wouldn't my return be inaccurate if these updates were not included? Turbo Tax seemed unprepared this year.