Downloaded information was not correct but probably not a Turbotax issue more the financial institutions issue. Help finding 2024's AGI was not inline with my experience (my web portal must differ from what was anticipated by the help instructions. Same general ease of use beyond this. Even though I had the 2024 tax file my information would not import into 2025!

I have used Turbotax for at least 8 years. It almost makes taxes easy. This year the glitch was Turbotax trying to make me fill in my Schedule from my Notary business from 2 years ago while it was rechecking my taxes for this year. Since I had no info to use, I had to make up answers so the program would let me go forward.

program has become less user friendly and less stable over the years. The main focus appeas now be on in app upselling and coercing people to go online with a subscription model. Strongly recommend people evaluate alternatives. Hidden Ai commponents are making the product worse while increasing the ecological damage caused...

Having been using TurboTax for few years now, it's quite supportive with the features of walk-through step-by-step and the check for error are very helpful. The matching with the forms are very accurate and very compatible. The downloading of the software and communications with the IRS and states for transmitting files, and the online payment are very convenience.

You eliminated some features. For example, when notating the things that are donated to charity is completely different. The Old way (2024 and prior) was much better. Another feature that needs to change is how you've organized the types of numbers needed for deductions. When was the last time you got a bill from the hospital that differentiated between lab fees, room operating fees, doctor fees, and all the other fees hospitals give us. The same about billing when going to my primary care doctor. Why do you ask for it this way. Is it a problem with your software or is it a problem with the IRS??

I feel a little uneasy about this year's return due to some issues with imported documents. Still love using TurboTax just wish that some things were better. (i.e.: I use TurboTax every year and every year you ask how much I paid for tax prep and I have to go look it up when you have that information) Other than that I will continue to use and recommend your software.

The product is much "glitchier" than it has ben in the past. It crashed on me twice ... and there were no auto-backups. As a result, I had to start anew (I learned after the first crash to do periodic manual saves.) Moreover, on several occasions it took me down random rabbit holes (Canadian pension??)

Your app did not function well, when initially began using it. Specifically, certain icons did not appear to the right of certain entries and I only knew that such icons were there when I hovered my pointer over where those icons were supposed to appear. Only after shutting down the program and restarting a few times did the icons appear (a pen/pencil and a trashcan). Further, neither my broker nor I am willing to allow TT to have access to my Vanguard accounts and you should readily provide an explanation for the options available to tax preparers like me at the very outset!

I'm usually a big fan of Turbo Tax, but the 2025 filing year version was a total mess. 1) Pushed me to go into the online version which has a different interface and does not give you access to the actual underlying tax forms you're filling out. 2) constant interuptions trying to upsell me to audit defense and live tax support. 3) bugs that were not resolved even though they're being discussed in the turbo tax user community. Had to use a post on reddit to resolve an issue.

Everything is very good except 2 things need to be improved : 1. NJ State case: There is one special case: In TIAA Retirement funds (403B), retirees already paid the state tax, however, the software has difficult to understand it, even more difficulty to handle it clearly (adjust cost, and decide taxable and excludable pars). 2. The speed and accuracy, the overall quality to respond/answer customers' questions are not very good. For many cases, the AL tools such as Gemini and ChatGpt are much better.