Once I got into actually filing the return, things went great. Getting there was overly difficult. My gripes: 1. I go to create an Intuit account and am redirected to create a Credit Karma account. Feels scammy! 2. Constantly being pushed to the online version over the desktop. 3. Opening a prior year .pdf from TaxAct on desktop version Mac resulted in an unhelpful "boop" noise from the speaker and nothing happening. Some weird bug where you need to go to File --> New Tax Return, then try the import again to get it to work. Needed an AI to find the solution on TurboTax's forum. 4. Be sure to put dashes in your social security number or your W2 import won't work! 5. It could have imported more things from my prior year return (carryover history), but that's a small nitpick. 6. This review input box constantly altering what I am typing.

i USED THE online version and after working with a TurboTax employee, the file disappeared and i was forced to pay for the desktop version , I spent 2 1/2 hours last night with a wonderful person, and in the morning the file was there....but now I am trying to file the return and it is not working. I have always used turbo tax, but this experience is terrible

I have used Turbo Tax for quite a few years. My experience has always been positive. This year however, I found the wrap up process to be annoying. I had to keep going back to get the return printed. I found the constant sales pitches for insurance, etc to be annoying as well. I do notice the emphasis on pushing the online version. I can tell you that if the future holds only an online version, I will not be using Turbo Tax. I do not want my tax return stored in the cloud or on some server that is out of my control.

Used Turbo Tax for many years. Enjoy the ease of downloading complicated investment forms and the ability to review documents in the forms tab. Would recommend that e-filing of State forms be included in the original purchase price, even if the price is higher than current

I have been a Turbo Tax user for 25+ years, and this year I noticed instability in the product, features weren't very clear, and support - I couldn't get through. I have noticed that the quality of the product has deteriorated over time, but this years product was crashing few times. Integration (data import) with financial institutions also didn't appear to work, until I found the solution through support forum, after calling the support line and waiting for 30 min. It would be very helpful if the screens have suggestions and settings to verify. Also the tax prompts needs some redesigning - e.g. it was difficult to find where to put second home information.

E-filing was tedious. It required a passkey to gain access to Turbotax in order to pay by credit card. Once paid, it took 3 times to check for updates, and then the Turbotax servers were busy! Very frustrating. Regarding the program, there were no provisions to see where numbers were coming from nor to edit, as in the older versions.

Had to utilize a tax expert - not for any tax assistance per se, but I could not e-file our returns. The linkage to pay the fee to e-file for CA was linked to your tax Assistance feature, which was declined. As it turns out this prevented up from e-filing and accepting our banking info. My recommendation is to make the features separate. I was concerned if I waited until the last minute, I might not have filed on time.

My comments are found below. I would rate this survey as no stars since I am required to put a certain number of characters in each of these boxes before you will accept my review. I have just added this sentence because once again this survey was rejected because apparently someone else used the nickname Pickle.

I have used Turbo Tax for many, many years. After entering my 1099's it would usually ask do you want to enter more. It did not this year and it took me a while to figure out how to enter more. It did ask after entering my 1099R but not the 1099int. just a little confusing

1) TT does not release readme / change logs except for professional products. There is no method to know an update modified your taxes without rerunning your taxes and doing a line by line comparison. 2) In Forms Mode, different colors are used for different fields / numbers. This was in Interview Mode years ago. Please bring it back. Will be using different tax software next year.