I have used Turbo Tax for years and this year was a terrible experience!!! I have talked with other members of my family and we all feel you should go back to your design in prior years and remember all of your customers are not young anymore, but still believe in following the law and filing my tax return each year!!

This year your program was kind of buggy and the interface not as good as last year. When I went to enter data for 1099 forms the program would not let me enter anything. Spent the whole afternoon trying to get it to work. Finally had to search online to find a work around. Luckily it looks like it got fixed in an update. The way you display the list of accounts when doing 1099 forms takes up too much vertical space - don't need so much blank space around each account as it limits how much i ca see at one time on the screen. Also, why do you NOT do form 8990? It would not that complicated for the TT to fill it out. It is somewhat confusing (due to poor irs instructions) on how to fille out and takes me a lot of extra time as i need to figure out how to do it. Also, anyone who needs a 8990 must now file by mail not by e-file as there is no way to add it to the return.

There were three places where the turbo tax program got caught in a continuous loop and wouldn't let me proceed or save what I had input and I had to keep repeating the same steps over and over until it finally kept the info and let me move on. Also, at the end it gave me an error message that the file could not be transmitted by Inuit. Several hours later I tried again and it successfully got filed. This was stressful. The filling in of the forms took me 3 hours due to the glitches. But otherwise I like using turbo tax and have a high level of confidence in it. It was harder to use this year than in past years.

Long time TurboTax customer - always find the tool very easy to follow - interfaces/downloads with financial accounts compatible thus very accurate and time saving for me - particularly like the structure of TurboTax such that I am able to walk through each section, add to, edit, pause, and return at my own pace. Support for audit protecton function is a nice add-on although I have never needed it thus far.

The user interface in this year's program was obviously a major re-write: it had more bugs and an ant hill. In past years I began entering data in late February or early March, and finished after 3 or 4 days work. This year required more than a month of calendar time, much of which was spent searching for bug work-arounds. Some examples: The "Edit" and "Delete" buttons on investment data entry screens were colored dark grey, and presented on a very slightly lighter grey background. I discovered them only by accident; they're almost invisible. I have used 3 methods for paying federal taxes: (1) by paper check with my return, (2) quarterly estimated tax payments, and (3) withholding tax funds from distributions from investment firms. When figuring my outstanding tax due for this year, Turbo Tax recognized only two of those sources as tax payments, leaving a large "obligation" of overdue taxes. This snafu was typical of many of the bugs I encountered: if I quit Turbo Tax for 2 or 3 days and then updated the software, the bug had been fixed.

The advertisements imply that filing your taxes through TurboTax is simple. It isn't. It is still a tax return necessitating MANY screens with questions. Some of them are not clear. It took us days to complete our return (giving up periodically for our mental health).

Turbotax is less intuitive than ever. Questions are not clear. Needed options are hidden. Help button is a robo thing that doesn't help at all, nor does the "community." The agent tried very hard to help me for 90 minutes and was kind and patient, but "not a tax expert." Because the problem I had was with TurboTax, they did let me eventually speak to a real tax expert without the crazy extra fee and she was able to help me.

I have always loved TurboTax and have never had an issue until this year. For some reason it did not update my TurboTax when I opened it to do my taxes. For this reason, it got stuck on transmitting my returns. TurboTax wanted to charge me a fee to help with this issue. I finally just shut down my computer and when it came backup, it finally update my TurboTax and let me transmit my return. Other than that, Love It!

This year was very challenging and confusing compared to the 20 or so prior years. Could be due to tax law changes. I have difficulty reading the small print in the Pop-up help boxes. I'd like the pop-up help boxes to be larger or that I was able to enlarge.

First, you had already automatically billed me for your product, but you made it as difficult as possible to get to it. Second, I have done two returns for years with your software, and we got married, and you did not care about the second return--really poor software.