Confusing on some questions within the software to specific forms and answers to questions. Could be more detailed on instructions for filling out some forms. Also, not easy to contact for a quick specific question as the help online search doesn't get you to the answer, when you need to ask a specific question of a real person.

It was very inconvenient & frustrating to not being able to connect & import data from financial institutions like Charles Schwab. This has worked with no issues in the past but was not able to get it to work this time & I have heard that others have ran into the same issue.

turbotax need to have a AI capability for users to use turbotax software. I use Gemnini not turbotax instructions during tax return using turbotax desktop software. supposed to use turbotax AI to get info or get answer not using outside AI chatbox like gemini or chatgpt. also turbotax need to allow user to choose the financial institution login in webside address since turbotax does not have the correct login address for some user group like for merrill lynch which has different log in addresses for different user group but turbotax only give one web address so my import not working and talked this representatvie in phone call.

My only complaint this year (and last) was that often this year trying to do something in TT, the software would try to take me to my Intuit Account, don't think I have one. / nor could you find one, and then I would get stuck as the intuit program locked me into finding other ways to HAVE TO log in. Had to just Force Quit TT, lost some work one time. Shouldn't make you feel that you are going to fall into a "trap" and lose work... Same problem last year. The other complaint is why do you make it so hard to find the desktop version?

TurboTax Seriously dropped the ball this year. First, it took until the end of March before I was able to accurately enter the values associated with my children's 529 plans, and I had to muck around in forms mode to get the numbers to work correctly. Second, it required a lot of shifting between forms mode and the normal interface to get my K-1 investment income to be entered correctly. Third, I saved and submitted my returns, and then TurboTax CHANGED THE NUMBERS after saving. Until everything processes/clears, I can only HOPE that TurboTax actually transmitted accurate numbers. Fourth, as I sit there typing this feedback, your feedback interface keeps deleting/changing the characters I'm typing in. It's as if TurboTax no longer cares at all about accuracy or usefulness. What the heck happened to this once great product?

Not my favorite software and not my favorite activity to be doing taxes. I am not thrilled with TurboTax. The interface looks like something that hasn't been updated since Windows 95. It's a bit clunky. I used it because my brokerage account gets complicated and (after significant effort disabling browsers and turning pop-up windows on, with no guidance from within the software, but rather looking up problems other people are having) it's useful to be able to have that part done automatically.

All of the pre-set questions and guidance in the TurboTax program really helped guide me through the entire process. I've used TT for many years now and I've learned to navigate the process pretty well. There were two or three points where I had to stop and read the directions and requirements for certain areas again to refresh my memory of my proper filing information. But these notes and details helped me resolve my issues without having to reach out for additional assistance. That's why I like TT so much. It guides me through the process and helps me enter the right information. Several years ago I was concerned I was missing information because my numbers seemed off. So I took my files to an accountant who charged me $275 to review and confirm my information!! My returns were basically correct, with the exception of one are I had entered incorrectly. This proved to me that TT was right on target and I've never looked back and I've been doing my own taxes with full confidence ever since. The program features are easily compatible with my system, although I did have to upgrade to Windows 11, but no further support was needed. I started on the Internet version this year, but transitioned to the desktop interface, simply because this was the format I was accustomed to.

I have used Turbotax on my desktop Mac for almost two decades. This year Intuit tried really hard to get me to do it “online”, but I'd rather not have all this information stored in their servers forever. The number of financial firms who have been hacked is extensive. yes, there are laws and information distributions, and payment for identity theft recovery costs, but no-one ever seems to get put out of business and until they do there will be thefts.

Couldn't download the Turbo Tax program. First time it has ever happened!!! The support person was extremely helpful!! Stayed with the installation until complete. After finishing my Federal return, the State return wouldn't load. Support was excellent again!!! Not happy with the difficulty with the program loading.

The estimated tax section for federal taxes could be GREATLY improved by making it like the NC estimated tax section, which shows the $ values from last year, so you KNOW what where data was entered, and can enter the same $ value, plus any expected changes. I could find NO WHERE to put my social security earnings. My ROTH Conversions went buried under other income, which I could not find without asking help. Please...make this simplier.