Software does an excellent job of walking you through the complicated tax code to zero in on what applies to your situation. Would give it a perfect score if it would draw last year's AGI into the return (had to look it up on the old file), and ESPECIALLY if they wouldn't charge e-file for the State! The state doesn't charge to e-file! Why should TurboTax? They shouldn't.

The step-by-step interface always feels a bit scary because I don't quite know what it means. I was forced this time to use the direct forms view for ESPP this time because the step by step left it completely broken. The smart review made it worse because it tried to fix fields in an apparently random order with a claustrophobically small view of the form being amended. I finally cleared the worksheets in question and started over. I feel that for anything beyond a trivial filing that a form centered view with a step-by-step guide might be better. Anyone that is afraid of seeing and working through a form with smart guidance should probably purchase assistance.

Software interface keeps changing each year without adding any benefit to the user. The input for Dividends, Interest, and Capital Gains was changed this year from last year, and this caused me consternation and confusion. I liked the previous interface for including that information. Pull the plug on the software writers so they will leave working software alone!!

The tax software is complete. I usually have some difficulty entering the K-1 forms as yhou always force me to make an entry for code AE manually. I always have to search your help section or on-line blogs to find the answer. Would help if this we handled electronically. Also K-1 for Limited partnership is difficult and Turbo Tax only provides limited help. Otherwise I really like the software and how it flows and help make sure all areas are visited.

Long time user and I always find it easy to use and great support when needed. This year the billing has me confused between online use and desktop. I completed my return and electronically filed it not knowing what turbo tax charge would be. I am also disappointed on not being able to upload my Its' deductible file that I saved when in formed the application was being cancelled.

I have been a Turbo tax users for many years. This year I was very disappointed in the product. Error loading W-2, many issues with internet connection. Problems downloading investments from brokerage accounts. Install challenges. Too many for what has been a good product in the past.

Software not as friendly to user inputs as prior years. On Form 1040, there is no way to apply refund to next year's tax. Only check or direct deposit are available. Line 37 to apply refund to next year is not an option. All I could do is edit in Acrobat and delete line 35a and manually enter into line 36. Prior year's software was much more user friendly. Who did you hire to mess up a good version?

Simple way to file taxes - one glitch was encountered - for Colorado return, turbotax kept saying i needed to file a form saying I was claiming a refund for my deceased husband - but I didn't need to because I filed Joint return. Copilot talked me through how to correct the glitch in Turbotax -

Had an issue when entering the license code - Turbo Tax was reporting it was invalid. The instructions indicate Windows 11 is required. What the instructions don't advise is that ALL system updates also need to be performed. I used the 800 number to contact support and the woman who connected was very patient, walked me through the updates, and stayed on the phone until Turbo Tax was ready for me to start my return. I am very grateful to her.

I will be actively looking for opportunities to ditch turbotax next year for your unethical business practices. I purchased premier desktop with a $25 fee for state efile. When starting it prompted me to select online and said it was free after finishing, to file would have cost me 270 dollars. So I went to desktop and was unable to import my completed return so I redid it on desktop and when I went to file the option to pay with a card was not working (probably a turbotax policy) so I had to pay an additional $40 to use the refund to pay and amazingly that worked, who would have thought. I think there are now better options than turbo tax.