Very good experience, as usual. A couple of points of confusion: * A 1099-R form was included that was not needed this year (was used last year). Software insisted that fields needed to be filled in. It was tedious to find a way to delete the form. * The offer for Turbo Tax Advantage was confusing. Software went to accounts web page. Not clear what to do next.

This year just seemed very different. Wasn't a fan of the push for live experts/assistants -- nice that they're offered, but the prompts that say, "I'll do this later," seemed over the top -- how about an option that says, "no thanks" (meaning not interested).

The state software is pretty much useless. The language is ambiguous and vague. In places I don't even know what year you are asking about. This happens in the federal software also. You should have a policy of clearly identifying the state and year you are asking about on each question. This is just the beginning - there are many other issues in what seems to be software written in a rush with little UI quality testing. Also, why do I have to struggle with so many of the questions? Isn't your software supposed to figure things out for me? Some of the help information is so confusing I just give up and move on. YOUR SOFTWARE SHOULD TELL ME WHAT TO DO to minimize my taxes. Default your help screens to a larger font.

I HAVE FILLED FEDRAL & STATE E RETURN TWICE FEDRAL E RETURN HAS BEEN REJECTED EVERYTIME NO REASON HAS BEEN MENTIONED AFTER CHECKING BY TURBO TAX THE SAME HAD BEEN APPROVED FOR E FILLING I TRIED TO CONTACT BUT I WAS NOT CONNECTED WITH SUPPORT REPRESENTATIVE I HAD PURCHASED TURBO TAX PREMIER SO I AM VERY DISAPPOINTED

This year's software was awful. Screens were frequently skipped over and if I didn't know what I was already doing would have never known to go back. Information was imported correctly from W-2's or banking data. I was asked questions about last year's return when my previous year's return was already imported. I could go on and on about all the errors this year but the tl,dr is dont attempt this software unless you have some background in doing your taxes

The 2025 version of Turbo Tax was the buggiest version I have ever used. It was a good thing I have been a loyal user for over a decade because I know when it skipping something so I was able to click around and find the spot to enter the information I needed to enter. I didn't like that it needed windows 11 if that is a requirement I will be going with a different software. I've used Turbo Tax for almost 20 years but this might be the last year. I will not be recommending Turbo tax to any one this year.

The HSA section was clunky and a bit circular, because I spent HSA dollars from a previous year (disbursement), but did not have an HDHP and did not contribute to an HSA in the 2025 tax year. Still, the main checklist kept prompting me to complete the section, even though I had done so. It was also not clear where some capital gains distributions were coming from or being captured. Finally, it would be very helpful if there was a printed summary page of charitable contributions, rather than multiple pages for each charity. I feel like this used to exist, but no more ... and that's cumbersome. As a DC resident (taxation without representation), it would have been helpful if there were more guidance on issues pertaining to OBBBA conformity (or nonconformity).

I like TurboTax desktop. This year they advised I could do TurboTax online. Started it online but did not like. It was confusing to me. Went back and started and finished return on the Desktop format. Even the desktop format was more confusing this year. Just some of the questions were tricky and hard to understand. Didn't find it as easy this year as years past.

I've been using turbotax for over a quarter century and I fine this years version to have been less user friendly that previous years. It is my impression that this has been done in an effort to force users to pay for additional turbotax personal help. Very annoying!

Pretty nice software though sometimes info carried over from prior years doesn't fit right in. As in a 1099 Int form, if TurboTax can't link to the company to download the form you need to manually enter the info. Even if you entered that 1099 Int form from that company in prior years it is still a manual entry.