Terrible experience this year. User of turbotax (TT) for over 20 years. Always had little issues here and there, but this year (tax year 2025) was the WORST! Where to start... 1) after finishing my deductions i get a pop up telling me i qualify and could save big by creating an IRA. So i did. Then after doing that (opening an IRA account for both me and spouse for $8K each) TT tells me, sorry, you don't qualify for an IRA deduction. 2) I enter all my 1099DIV forms which total up to $x. On the summary of income page for the 1099div line is indicates my summary at $y. When i mouse over the total to see what makes up the summary, it gives me $z. All three values were different, one by over $10k. Big impact to my taxable income, but no idea how to fix to the correct amount. 3) I saved my work one evening owing roughly $300 in fed tax. Next morning, I open TT and It now indicates I owe $10K in fed tax. I changed nothing! I should've filed the night before!! 4) Amounts uploaded from brokers and listed in the import section, do not match the amounts reported or listed in the income summary section, or the detail page. 5) Why are you pushing me to the website application? I don't want my data on your website. 6) And what is with the constant upselling throughout? I don't want any of it. Stop asking.

The overall functionality of this year's TurboTax desktop product was very good. One item that could be improved is guiding a user to enter their IP PIN if they require one, explaining that this is different from the PIN a user chooses prior to filing. Not understanding this created a great deal of confusion for me and resulted in my return being rejected multiple times.

The first version I had was the deluxe. The menus have changed from previous years and the flow is clunky. I ended up in loops when trying to enter sale of a house data and had to actually exit the program to escape. It turns out I had to upgrade to enter info on selling a vacation home and then still encountered some loops. The help menu was displayed in HUGE text in a small box that could not be resized so it was unreadable. The top menus had font problems, too. The words were cut in half. The prompts on screen were more for tax professionals than mere taxpayer mortals and often I had no idea what the words or initials stood for and had to just guess at the appropriate response. When asking the bot how to report a bug (the endless loop) I got unrelated ridiculous suggestions. I've probably been doing my taxes with Turbotax for 25 years, but this will probably be the last time. It was PAINFUL.

Updater takes forever to run and there is no way to bypass it or really know how long it will take--the time remaining shown is not close to being accurate. Also, we were forced to pay more to update to premier unexpectantly just to include a 1099-B. I don't recall this being addressed in the packaging. Program always takes much longer to use than expected due to these unforeseen issues.

Have used Turbo Tax for years and getting better at using it as time goes by. It's an excellent product and makes preparing my taxes easier. I especially appreciate the ability to carry over information from prior years taxes which saves a lot of time.

I've been using Turbo Tax for years and it's consistently been fabulous. This year, I continued with the desktop version because the online version was not behaving well. Next year, I'll try the online version but only if I don't wait until the last minute so that I have some time to explore the online version.

I was disappointed. Seems like the software was actually better in years past, or at a minimum there's been no improvement. I expected AI to make this way better but it hasn't seemed to. Gemini was more helpful with navigating the program than Turbo Tax itself was. When I can't import data I should be able to drag and drop tax forms and be done.

I've used TurboTax for decades and this year was disappointed to see it had misleading information about Massachusetts bank interest. It also put dividends from an irrevocable charitable trust into Schedule B without informing me so I had to search around online to find out why there were no numbers in Schedule E. I expected better from TurboTax (I was using the Premier desktop version.)

Turbo tax used to have "it's deductible" which made summarizing no cash contributions straightforward. Now you have to click multiple times for every item. Turbo tax also used to provide an estimated tax for the next year from your previous year's taxes. Now you have to manually enter the information you already entered for your taxes in the w-4 form calculator. Turbo tax used to have understandable help and descriptions for items you are working on. Now they generally copy the incomprehensible IRS documentation and make you pay extra for live expert advice.

This yrs turbo tax NOT as user friendly. For some reason I had to go into investments 1099-xxx and manually select and/or enter data. AL state tax same way. In the past yrs - (decades) TurboTax would guide me thru almost painlessly, this year NO SO.