I engaged -- several times -- with Darlene D because she is so clear and easy to work with. She was patient with my errors and helped me understand lots of points about how Turbotax works. I enjoyed her good cheer and clarity. She went the extra mile. We made several "dates" so I could be sure to get her help.

Imports previous year well, and you can move between Internet or Desktop - Desktop is more user friendly, you can see the full tax forms at any time. I had to use Support this year, and my agent was excellent - very helpful and patient. E-filing was very efficient.

Have been using Turbo Tax for a lot of years and also easy and accurate. The Step by Step interview process helps to ensure all topics are covered. I even got advice and recommendations for a deprecation deduction I would have otherwise missed. Filing is super easy and can be assured this is done completely

System was very laggy and not as efficient in years past. Questions were not as clear as they once were and working through all the documents was not as intuitive as it was before. I liked TurboTax of old much better than the current versions. I also hate how it continuously asks you to buy additional services. Maybe next year I just pay a professional and save money.

I had to ask AI, ChatGPT and Copilot many many questions to clarify my entries as TurboTax Premier did NOT provide enough information on the topics such as "Special case: nominee interest" reporting, and how to interpret the very confusing working behind Investment Income Adjustments relative to my MN state filing. For one thing... TurboTax should of BY DEFAULT checked this box for me under "Tell Us About Any Income Adjustments," because when I checked it it showed that there was an amount that should be looked at. TurboTax could give EXAMPLES as to how to interpret the very confusing instructions that follow.

I've used Intuit's TurboTax software since the 1990s through many life, real world tax situations, and every year I've felt absolutely confident my tax filings would be accepted by the federal or state taxing agency. I would give the software a 5/5-star rating but I discovered two issues in the Turbo Tax Premium, which caused me a modicum of concern, but had no bearing on my tax return accuracy. I have no doubt Intuit will fix these glitches in a future product update.

I have used Turbotax for many years. I found filing my taxes with your product extremely difficult this year as the returns that I originally created kept being marked as corrupted when I attempted to return to them. I eventually ended up filing my husband and my return using the on-line version of the program after several attempted using the desktop version. When I filled my son's return he never received confirmation of the returns being accepted or rejected by the federal and state tax authorities. I ended up refiling his return as we couldn't determine whether his returns had been accepted. This resulted in a double filing fee for his state taxes! I am very frustrated with this years product!

The main reason I have for using Turbo Tax is that it imports tax forms from Fidelity. Otherwise it's a bit more expensive and not that much different from other software I've used like Block and TaxAct. The support people required a substantial wait and were a bit difficult for me to understand - accent / phone noise. Importing tax data from Fidelity and banks had a few glitches, but worked well enough after a few tries. A little disappointed in the info offered after filing - no comparision with others and few useful suggestions for next year. I used the desktop version up til now, but the on-line version seems like the way to go in the future... no updates to wait through and more questions and hopefully info.

This time I gave Turbo Tax a rating of 4 out of 5 for the following two reasons: 1) After using Turbo Tax for over 15 years with no problems at all, in 2024 Turbo Tax, I was shocked to learn that in order to use it I had to have the latest Apple operating system (Mac OS). All my Apple computers would not accept the latest OS, so I was forced to purchase a new Apple computer. 2) Using the 2025 Turbo Tax app it would not transfer my personal data from my 2024 tax return. I had to input all that information on the keyboard.

On Virginia State tax form, it is not clear how Turbotax reports municipal bond tax exempt interest. When Turbotax prompts to enter Fed tax exempt interest, Turbotax indicated to enter tax exempt interest separately for each out of state tax exempt municipal bond. The assumption is that Turbotax will then utilize this info to appropriately process my Virginia State Form. But when I review my printouts, it is not clear if all municipal bond fed tax exempt interest was reported on the Virginia Tax forms or only what should be reported - Only VA Municipal Bonds tax exempt interest on the VA State tax forms.