Didn't need any help with return. Had a terrible experience with logging in the first time. I find it confusing on having to go through Intuit to the login into Turbo. Every year it takes me about 4 hours to do it. I would appreciate it if you can give more explanation or make it simpler.

Awful. - constantly trying to upsell - asks for tons of hard to find information only to report it couldn't be used. And it knew that before asking. Complete waste of time. - Making us repeat entering information it already has. Such as asking if we'd use the same direct deposit account, then asking us for account and routing anyway! Thats crazy. Not useful. - Misleading at times. Asking for information during review that it already has, in obscure ways while trying to upsell. - No linux version. Requiring Windows 11. - Online version didn't support all forms we needed. 5329 for missed RMD.

Basically good, but a few items need fixing. When exploring on my own, after finishing each section, top of page is initiated. This is confusing because one looses focus All medical amount lines will not accept an entry. Must use form itself. Foreign Tax can use Schedule A or Form 1116. A good way to choose is needed without going to the form itself.to enter. Under Deductions and Refund Amount from previous year applied to present year, should have been entered automatically when transfer was made from previous year at the start.

Turbotax sent me a version on auto renewal that based on last year's return required me to purchase an additional $19.95 upgrade to enter brokerage data!!! Last year I also had brokerage data. The upgrade should not have been necessary. Also FIX MY RETURN could not be found on the desk top version. Otherwise an excellent prodcuct

I have been using TT since it was a baby and this is the first year I had to do the total return without guidance because the guidance wouldn't let me enter our life insurance interest via the guide me feature. It would only allow a transfer from the institution which New York LIfe correct address was not listed. I expected to enter it manually but was not given the choice except directly to the form. I also had problem entering my rental expenses as some categories would not let me itemize. I have not had this problem in the past. This made the check my return feature difficult as it didn' seem to recognize the forms entry. I had to delete some TT made form and make new ones. I also had a problem wih the charitable contributions and also had to go to form to enter.

TurboTax made filing my taxes way easier than I expected. The step-by-step guidance is clear and simple, and I liked how it automatically imported my W-2, saving me time. The interface is very user-friendly, and the error checks gave me confidence everything was accurate. It is a bit pricey, but for the convenience and peace of mind, it’s worth it. Overall, a smooth and stress-free experience!

The reason I have used Turbo Tax for the last several years is the simplicity of Its Deductible for contributions. That feature was removed this year. The loss of this feature cost me several thousand dollars in deductions since I expected Turbo Tax to include Its Deductible and I had no time to perform due diligence on values when I filed my return.

I used TurboTax Online this year, and I will never use it again. First, it allows me to submit only one set of tax forms, which is ridiculous. Second, it messed up my submission to the IRS where what they received on form 5695 is not what I show on my copy. The QMIN (line 29e) was missing, which caused delays while the IRS investigated and reached out to me. I submitted that information, and they corrected it. But then I found out that the credit amount on line 30 was wrong (it submitted the amount from 29e [the total cost] instead of the credit). The IRS then removed rejected my credit request and issued my refund, which means I need to file an amended return. This has cost me hours of time and has delayed my $2,000 credit by months. I couldn't be more frustrated. I work in IT, and I can't imagine how something like this could get through QA.

After using TurboTax product for decades, I'm going to switch services. Trying to file my State tax for the $25 fee was impossible! I kept getting a "slight snag" loop and had to pay $65 from my Federal refund to e-file my taxes. Very frustrating!!!!!

Difficult and confusing at first about adding investment sources. Initially the steps were unclear. Once I determined the method, it was cumbersome because each time I want to add an investment source, TurboTax cycled through the step where I supposedly could find the investment source by using drop down menu. Waste of time, I just entered each investment source on my own.