This was my first year using the desktop version instead of the online. I found the UI to be clunky and often glitchy in responding (often had to click twice to move to next screen). It was also very disappointing that I wasn't able to upload a PDF for the program to process. I had closed an account last year so the only copy I had of my forms was physical and I had input all the information manually. It also makes you reduntantly click to move on to modules instead of just seamlessly moving to the next topic to evaluate.

System was very laggy and not as efficient in years past. Questions were not as clear as they once were and working through all the documents was not as intuitive as it was before. I liked TurboTax of old much better than the current versions. I also hate how it continuously asks you to buy additional services. Maybe next year I just pay a professional and save money.

Software interface keeps changing each year without adding any benefit to the user. The input for Dividends, Interest, and Capital Gains was changed this year from last year, and this caused me consternation and confusion. I liked the previous interface for including that information. Pull the plug on the software writers so they will leave working software alone!!

I like your app and have used it for years but this year, when going to file t I had to enter my name and address 3 different times! How frustrating since you already know my name and address!! How about entering it and letting me change it if needed? Same with bank codes and accounts. How about I enter it once and then confirm it?

Turbo tax is good if you don't have to go back. If you need to change anything or don't understand something and then hit the wrong button and try to go back, it's difficult, sometimes a hole different question track. I get so frustrated, had to go back and start all over on a new return. Then I was sent a form late, so had to do an amendment. That was difficult to find and then Turbo Tax just said to go to the deduction menu and put in numbers from the K-1 form. It didn't help at all. I had no idea what numbers they were talking about or how to do that. It did not help me navigate that.

More complicated this year than last. Many more questions to answer with less clarity. Depth of explanations were shallow. Should have been easier with new tax changes from BBB, but not as straightforward as before. Had to dig out information to gain complete information on what was being required.

I have used Turbotax for many years. I found filing my taxes with your product extremely difficult this year as the returns that I originally created kept being marked as corrupted when I attempted to return to them. I eventually ended up filing my husband and my return using the on-line version of the program after several attempted using the desktop version. When I filled my son's return he never received confirmation of the returns being accepted or rejected by the federal and state tax authorities. I ended up refiling his return as we couldn't determine whether his returns had been accepted. This resulted in a double filing fee for his state taxes! I am very frustrated with this years product!

The main reason I have for using Turbo Tax is that it imports tax forms from Fidelity. Otherwise it's a bit more expensive and not that much different from other software I've used like Block and TaxAct. The support people required a substantial wait and were a bit difficult for me to understand - accent / phone noise. Importing tax data from Fidelity and banks had a few glitches, but worked well enough after a few tries. A little disappointed in the info offered after filing - no comparision with others and few useful suggestions for next year. I used the desktop version up til now, but the on-line version seems like the way to go in the future... no updates to wait through and more questions and hopefully info.

Don't need the expert advice, because turbo tax is very simple, ease of use, it interfaces with my banks and makes transferring information easier and W2 is a breeze to import the information , Also the features are so simple to use and never for 10 years had any audit issues, accuracy and support is the best, why need experts...

I have used Turbo Tax and Quickbooks software for years and I have found the software to be accurate, reliable and intuitive. The only problems that I have is the push to pay a high-cost annual online subscription that everyone is going to and outsourcing the customer relations to India where it is difficult to understand what they are saying as they try to speak English.