This year was a fiasco. My return was rejescted twice because my last years info imported incorrectly. I was charged an additional $25 for a refile of my state return. I had to go to the IRS to find my tax form from last year to have accurate information. My old computer and file was unavailable. I also had emails hounding me to do mine online versus desktop. Online is where the corrupt file came from and tech support was only able to send me to the IRS. I deserve a $25 Refund of my extra costs.

Not good product for general tax filer, it is lot of flaws. it seems the product is created for some software person, and even software professional may have problem to use this product. Every time i open the product it not open on the same where i left. It try to sync the information to online, but desktop and online version is not sync properly and I always getting alert about filing is pending. I am not comfortable to use this product.

Problem: I have downloaded TurboTax. it is open and have progressed a bit. I am now at the point of needing to connect to my investments in Fidelity. I entered my log in and my password. TurboTax did connect with Fidelity. Then next step was a verification step where TurboTax asked me to click on the icon/word "Allow". I did that but nothing happened. It looks like the icon/word is simply nonfunctional. The "Allow" button (or similar verification step in the browser pop-up) often appears non-functional because of modern browser security restrictions around local network access. TurboTax uses a browser-based OAuth flow to connect to Fidelity, and recent updates in Chrome, Edge, and other browsers block the desktop app from receiving the data unless you explicitly grant permission. Turbo Tax should describe the necessary fix. Also, big problem: A person purchased TurboTax for 2025. the person, when asked to prepare the tax online or on their computer the person said online. After filling out all the necessary information the person attempted to print the return. turbo tax said the person must pay $200 ? There should be a warning when a person selects “online” that they will be subject to a large unexpected fee. Especially when they already purchased the program at a local store. Would save the customer much pain and $$$'s.

The tricky part about using Turbo Tax is understanding the questions it is asking. It also sometimes seems to go down the wrong pathway. For example, after I entered the income from my work pension (I retired a dozen years ago) it insisted that I answer questions about an RMD. Try as I may there was no way around this. Googling this issue turned up other people asking about the same thing. The answer provided by Turbo Tax gave precise steps but still got to a point where it said to enter the RMD. There isn't one; that doesn't apply. It has never asked that question before. I gave up and entered the taxable amount of the pension as the RMD and it let me proceed.

I completed my return without needing help from anyone. I was surprised when my returns were rejected. Evidently the government was still updating some information and was told to come back after 3/6. We'll see if they go through today. Sometimes there's a little confusion between my Intuit personal account and my business account for QuickBooks.

Have always been a fan of the product, but it insists I use e-file for my state return. When I print the state tax documents it even tells me not to mail the forms because I have sent the state return via e-file. Very strange and I cannot work around it.

Overall Turbo Tax is my preferred tax preparation product. First time using the Premier and newly retired, some questions and area were new and not user friendly or clear. But the help boxes contained enough information to clarify what was being asked usually. And after going thru medical twice as i thought the total wrong but wasn't sure how, realized finally that the medicare costs were being counted. A reminder note for that would have been nice. First time ever i went for direct deposit. Not happy about giving my bank info out. Do i get a notice when it is deposited? I do appreciate the review at the end and risk of audit estimate. Thank you!

I've used TurboTax for years and the 2025 version was atrocious. We have rental property. Walking through the sale of rental property was poorly designed. You need to clearly differentiate between a rental "property" and other types of rental assets. It took me about 4 hours to determine how to accurately enter the sale of the property. Also, on the window size for entering credit card payment for the state e-file fee would only display months 1 through 8. There was no ability to scroll to select months 10-12, or to resize the window.

Wouldn't load prior year's return, exceeded 5 gb. Some of my depreciation schedules were for 7 years, not 5 and couldn't recalculate on that basis. Had to make manual adjustments to get 2025 depreciation amounts correct. Wasn't notified when depreciation section was completed even though I signed up for e-mail notification. Lastly, credit card data entry was almost impossible to enter on my macbook. Couldn't see all the data entry lines.

We are long-time users. TurboTax walks us through quite well, but this year's version got caught in a loop several times and the interface was not clear how to put in capital gains. The help panel was helpful for that. We use the desktop version because we are very concerned about privacy. It was hard to get it this year, because the TurboTax website kept wanting us to do the work online. This was very, very irritating, and will get us exploring other options next year.