TurboTax stated that it would determine if it was best for me to take a standard deduction or to itemize, but determined before I entered medical costs or pharmacy costs that I shoud take the standard deduction. In fact, it did not allow me to enter medical or pharmacy costs, but defaulted to $0 for each. I had significant medical costs due to spine surgery and a hip replacement which would have resulted in a relatively high dollar among with itemizing. How could TurboTax determine that the standard deduction was the best option before all itemizable data was entered. TurboTax gave no explanation for preventing the entry of medical and pharmacy data. There may be a good reason, but it was not given. Not happy that TurboTax left me in the dark on this issue so I coiuld give it 5 stars. I never encountered this is prior years using TurboTax.

Last year's version was easier to use in my opinion. It seems that more unnecessary separate screens have been added perhaps to appeal to new users. It took longer, and in some cases, it was difficult to get a complete picture of where the interview was heading. I had to look at the forms being completed to see if anticipated information was going to be requested or if I needed to look elsewhere.

Secify what browser should be used for bank and investnment transfers. MicroSoft Edge and Firefox dont work well. Only Google Crome. It would save the customer time by not having to call for technical support to rersolve a browser compatibility issue.

put and reinput the zip code, verified it on the USPS website. I checked your customer form and found it has been a known error since February. I have tried some of the fixes. And now my return is in an envelop and heading to the USPS to be mailed. The filing for the FED return is one of the reasons that I have purchase Turbo Tax for many many years...... Maybe there is a better option. will be looking.

I've used Turbo Tax for years so maybe I'm just getting old, but I feel it's just getting more confusing. Costs were very confusing when starting out online. So I bailed and got the desktop version. But then it was still pushing the online version. (I like looking at the forms to see where the numbers are going and I couldn't see that as an option online.) I really wish there was an way to streamline checking if we have enough deductibles with the new higher limit instead of spending all the time needed to enter it all in just to find we are way short. Also, after all this time why can't the state be more like the federal's question and answer? I don't think the program helps much with state taxes unless you know a lot about it already.

Filing 2025 was relatively easy. Estimating my 2026 estimated tax was somewhat confusing. I finally got it to work, BUT this 2025 version would not allow me to enter the expected withholding from our IRA distributions. The 2024 version had a place to enter expected withholding. It defaulted to the 2024 withholdings and would not let me override it. This caused the quarterly estimates to be overstated, thus making the payment vouchers incorrect. I will have to override the vouchers manually.

I've been using turbotax for 30 years, dealing many quirks along the way, but this version was one of the worst - so much that this is the first review I have ever given. The interview process was awkward and incomplete. Explanations are much fewer than in the past. It created forms that were not applicable, for no reason (why did it ask me about Canadian accounts when I had no dealings in Canada?). It took me into a tax penalty computation when my tax liability was less than $100. The HSA interview and forms were awkard and confusing with no explanations. It's probably time to look at other tax software.

Have used TurboTax for as many years as I can remember. This is the first year I was not totally satisfied with the product. AI interface is useless unless you ask a question it expects, HELP didn't. There were information requirements on this years return that could have been automatically imported from previous years but wasn't/couldn't. Biggest complaint was with data import. Previously, it functioned simply and flawlessly. This year was clunky, slow, and cumbersome. For the first time ever, I may at least consider alternate tax software next year.

The user interface in this year's program was obviously a major re-write: it had more bugs and an ant hill. In past years I began entering data in late February or early March, and finished after 3 or 4 days work. This year required more than a month of calendar time, much of which was spent searching for bug work-arounds. Some examples: The "Edit" and "Delete" buttons on investment data entry screens were colored dark grey, and presented on a very slightly lighter grey background. I discovered them only by accident; they're almost invisible. I have used 3 methods for paying federal taxes: (1) by paper check with my return, (2) quarterly estimated tax payments, and (3) withholding tax funds from distributions from investment firms. When figuring my outstanding tax due for this year, Turbo Tax recognized only two of those sources as tax payments, leaving a large "obligation" of overdue taxes. This snafu was typical of many of the bugs I encountered: if I quit Turbo Tax for 2 or 3 days and then updated the software, the bug had been fixed.

TurboTax Seriously dropped the ball this year. First, it took until the end of March before I was able to accurately enter the values associated with my children's 529 plans, and I had to muck around in forms mode to get the numbers to work correctly. Second, it required a lot of shifting between forms mode and the normal interface to get my K-1 investment income to be entered correctly. Third, I saved and submitted my returns, and then TurboTax CHANGED THE NUMBERS after saving. Until everything processes/clears, I can only HOPE that TurboTax actually transmitted accurate numbers. Fourth, as I sit there typing this feedback, your feedback interface keeps deleting/changing the characters I'm typing in. It's as if TurboTax no longer cares at all about accuracy or usefulness. What the heck happened to this once great product?