The interview process is unreliable; e.g., we had to check many times to see if what we had entered in the interview actually held, because after we had saved and closed Turbo and then returned to it we found many times that we had to repeat our entries. There were other inconsistencies, such as: 1) Turbo asking us for in-put on a (mystery) Canadian retirement plan which we not indicated we had; and one of the tax summaries having data which was inconsistent with the correct data. We wonder if Turbo had gone over board with AI; and was getting back hallucinations.

I originally tried to file my tax return on my phone and there was a glitch, and now I have been struggling for the past 2 months and continue to have issues. I've spent hours in front of the computer (I received a license for turbo tax deluxe) looking up different reasons why the platform is responding the way that it is and how to work around it. The only reason why I gave it 4 stars is because the gentleman that helped me get turbo deluxe was the only reason I've gotten as close as I have to figuring out how to fix the problem concerning getting my return.

Turbotax has annoying features that the company doesn't fix. 1) You should be able to opt out of auto update and 2) having duplicate EIN numbers for W2s sometimes happens (home care to both parents) but shows up as an error that prevents e-filing. Reported these LAST YEAR but no fix!

You need to make claiming foreign taxes (on my dividends) as a tax credit easier. Every year I am pulling my hair out trying to figure out how to do it. Why can't TurboTax deal with this issue automatically by asking whatever it needs to know to do so at the time I enter an mount for foreign taxes from my broker statements??

I had very much help from two of your live agents. They were very helpful in getting me through the process of completing my taxes. Most of my problems were about navigating through the technical portion of your program which is very confusing at times.

Was extremely difficult to transmit e-files, as the program kept telling me to change items, and when changed, told me to change them back. For some reason, which I don't know why, EVENTUALLY, the returns got e-filed! Spent (and wasted) a lot of time because this was happening.

I have used Turbotax for years. This year the Charity donations section did not have a bar to reorder donations in alpha order to make it simple enter current year donation amounts, rather than having to hunt item by item for the appropriate charity

I have used TurboTax for many many years. It just keeps getting better. This year something happened that just blew my mind. I had started TurboTax and left to go eat dinner. When I came back the next day TurboTax had gone to all of my `sources of income from last year and had almost completed my return. I was blown away!

My problem is I filed Federal and State taxes in February 0f 2025, received refund checks for both. Error in Ohio tax caused a payment to correct minor error. Attempted to locate both taxes from TurboTax to file an Amended return. TurboTax does not have my taxes I filed in February of 2025. Contacted "Amy" at Turbotax who listened to the problem and assisted in trying to find the taxes on my computer and Turbotax records. Neither was successful after looking several hours for two days, Amy advised me to seek additional service from the IRS offices located in my area. Thank you Turbotax and "Amy"

Finding out about how close to "No Tax on Social Security" isn't a required function of Turbo Tax, but it would be an insightful addition for your users to know how much lower your taxes are for a specific item such as "No Tax on Social Security". I can share with you how I built my own steps to figure our the diference.