The interview process is unreliable; e.g., we had to check many times to see if what we had entered in the interview actually held, because after we had saved and closed Turbo and then returned to it we found many times that we had to repeat our entries. There were other inconsistencies, such as: 1) Turbo asking us for in-put on a (mystery) Canadian retirement plan which we not indicated we had; and one of the tax summaries having data which was inconsistent with the correct data. We wonder if Turbo had gone over board with AI; and was getting back hallucinations.

Turbotax has annoying features that the company doesn't fix. 1) You should be able to opt out of auto update and 2) having duplicate EIN numbers for W2s sometimes happens (home care to both parents) but shows up as an error that prevents e-filing. Reported these LAST YEAR but no fix!

The software itself is fine, but given how Big Tax (i.e. TurboTax/Intuit) is the reason why taxes are so difficult to begin with, I can't give it higher than a 3. They waited until the very end of the free file I worked on to tell me I made too much in interest then made me get the Deluxe, which doesn't even include state! It's beyond absurd. Even so, I used to be able to print the state return and mail it, but now they won't even let me print the return. Stop being so greedy and at a very, very minimum, include state filing in the already too high price of ~$60.

Not possible for me to find out how to change with holding vouchers for 2026 no matter what I did. Articles I found did not work mostly because they still refer to using "jump to" which no longer exists. I cannot, for example, search for or jump to 1040-ES.

Works well without bugs or confusing wording. The information in the TurboTax Help panels is very good in that it simplifies the information and provides better clarity and examples than the government web site pages. The guidance and walking through the steps makes the process very simple. The one UI bug I did not like is typing into this review detail box. The cursor kept moving to the suggested review topics buttons while I was typing so it lost characters and I had to either type very slowly, or constantly fix the words I was typing.

Turbo tax should prompt you if you select "refund by check" that the federal government no longer accepts refund by check unless special circumstances. From EO 14247 3/25/2025. My refund is delayed and I have to go to IRS.gov to enter my bank info. I been a customer of Turbo Tax since the days of 3 1/2 floppies or before and I am disappointed in your product. You have a bug on the driver license entry page. If you accidently select a date format under ISS instead of driver license you cannot deselect it or move on unless you enter a false date.

You need to make claiming foreign taxes (on my dividends) as a tax credit easier. Every year I am pulling my hair out trying to figure out how to do it. Why can't TurboTax deal with this issue automatically by asking whatever it needs to know to do so at the time I enter an mount for foreign taxes from my broker statements??

Change in interface for 2025 did not seem to help make the product any easier to use. It was just a new way to do the same things as before and required some learning by long-time users. BIGGEST COMPLAINT: Too many input boxes do not allow for adding supporting calculations. That function should be more widely available throughout the program. And those boxes that do allow supporting calculations seem to open the calculation box in different ways--menu selection, right click, double click. Some consistency in that would be appreciated.

Feedback report: found software problem with 1040X. It did not report column A original amounts correctly. Even though the page "Your Amended Return Summary" showed the correct original amounts, it did not print that on 1040X. Instead it picked up numbers from an earlier draft version. Unfortunately I did not catch that until after I electronically filed so now working on a second Amended 1040X to correct it. Doesn't look like I can just efile the Federal without the State again. So may have to paper mail it in.

Software started to endlessly loop during the State return. Also, it failed to transmit electronically (error 2). I searched the internet and tried to fix the problem by adjusting my own security settings but nothing worked. So I had to print everything.