I originally tried to file my tax return on my phone and there was a glitch, and now I have been struggling for the past 2 months and continue to have issues. I've spent hours in front of the computer (I received a license for turbo tax deluxe) looking up different reasons why the platform is responding the way that it is and how to work around it. The only reason why I gave it 4 stars is because the gentleman that helped me get turbo deluxe was the only reason I've gotten as close as I have to figuring out how to fix the problem concerning getting my return.

You need to make claiming foreign taxes (on my dividends) as a tax credit easier. Every year I am pulling my hair out trying to figure out how to do it. Why can't TurboTax deal with this issue automatically by asking whatever it needs to know to do so at the time I enter an mount for foreign taxes from my broker statements??

I had very much help from two of your live agents. They were very helpful in getting me through the process of completing my taxes. Most of my problems were about navigating through the technical portion of your program which is very confusing at times.

I think it's the best general public tax prep software available. However, purchasing the annual Turbo tax product now and for some time has required that I use my Intiut password. Since I used TurboTax for many years, the need to use an Intuit password when that presented itself posed an insurmountable challenge since I never had one and the 'forgot your password' function is circular. I asked to change it, was not given a chance to do so, and was immediately returned to the login screen and asked to enter my password. HR Block has stolen a march from you because I'm sure that many others have faced the same challenge as I did. Please fix your 'change password.' I'm sure that I speak for many who would appreciate that and use TurboTax again because it really is the better product.

The web developers need to correct the payment page (where you enter credit card information). The drop down for the month of the expiration date does not show 9 -12 for selection. I had to use a different card because after 5 minutes of playing with it I was able to select the number 10. This is not acceptable!

The one thing I really, really need is to be able to calculate my estimated tax payments based upon the previous tax year. As I foresee changes to my tax situation, I need to be able to make the corresponding changes to the previous tax year to be able to calculate how that will change my estimated tax payments fo h current year. It may well be possible, but it is nigh on impossible to figure out how to do it. As well, even if nothing has changed I should be able to quickly find the 1040-ES at any time so as to be able to pay my estimated tax without having saved the forms themselves. That is why I have this "great" software, isn't it?

Not possible for me to find out how to change with holding vouchers for 2026 no matter what I did. Articles I found did not work mostly because they still refer to using "jump to" which no longer exists. I cannot, for example, search for or jump to 1040-ES.

Turbotax has annoying features that the company doesn't fix. 1) You should be able to opt out of auto update and 2) having duplicate EIN numbers for W2s sometimes happens (home care to both parents) but shows up as an error that prevents e-filing. Reported these LAST YEAR but no fix!

Software started to endlessly loop during the State return. Also, it failed to transmit electronically (error 2). I searched the internet and tried to fix the problem by adjusting my own security settings but nothing worked. So I had to print everything.

This was the most bug-ridden version of TTAX I have ever seen. Every time I opened it, it used another activation. Several screens were completely blank, and the investment module seemed to not have been loaded at all. I finally uninstalled and loaded a new clean version (at the cost of another activation) and struggled for 2 more days trying to get it to handle an HSA issue. Looking online, it's apparent there are number of known issues.