I have used TurboTax for many many years. It just keeps getting better. This year something happened that just blew my mind. I had started TurboTax and left to go eat dinner. When I came back the next day TurboTax had gone to all of my `sources of income from last year and had almost completed my return. I was blown away!

My problem is I filed Federal and State taxes in February 0f 2025, received refund checks for both. Error in Ohio tax caused a payment to correct minor error. Attempted to locate both taxes from TurboTax to file an Amended return. TurboTax does not have my taxes I filed in February of 2025. Contacted "Amy" at Turbotax who listened to the problem and assisted in trying to find the taxes on my computer and Turbotax records. Neither was successful after looking several hours for two days, Amy advised me to seek additional service from the IRS offices located in my area. Thank you Turbotax and "Amy"

Finding out about how close to "No Tax on Social Security" isn't a required function of Turbo Tax, but it would be an insightful addition for your users to know how much lower your taxes are for a specific item such as "No Tax on Social Security". I can share with you how I built my own steps to figure our the diference.

I have used Turbotax for years. This year the Charity donations section did not have a bar to reorder donations in alpha order to make it simple enter current year donation amounts, rather than having to hunt item by item for the appropriate charity

I originally tried to file my tax return on my phone and there was a glitch, and now I have been struggling for the past 2 months and continue to have issues. I've spent hours in front of the computer (I received a license for turbo tax deluxe) looking up different reasons why the platform is responding the way that it is and how to work around it. The only reason why I gave it 4 stars is because the gentleman that helped me get turbo deluxe was the only reason I've gotten as close as I have to figuring out how to fix the problem concerning getting my return.

I had very much help from two of your live agents. They were very helpful in getting me through the process of completing my taxes. Most of my problems were about navigating through the technical portion of your program which is very confusing at times.

I like the software, but I had a problem with filing electronically for the last few years. This if the first year in a while that I was able to do so. I may have been the problem, but I believe it was some problem with the software. Overall, the software makes it easy to file my tax return with a simple procedure. I will continue to use it.

I received a Notice of Assessment on both Virginia state tax returns that did not have refunds. The stated reason for the Assessment was a Penalty and Interest Charge related to VA Form 760C, of which Turbo Tax software did not generate for those returns.

Turbo Tax gets the job done, but it'e not the shortest path to the solution. The user interface is dates (think 1980s) and the entry is inefficient. While there are some improvements, they feel like bolt-ons to a product that was released years ago -- it's very linear in the approach and is missing simple what-if like analysis. IMO, it's time to start with a new and more modern code base (if the developers that have any background in this are still in the game). AI is not the solution per se, but it is part of the answer, especially when it comes to finding things in the program and solving problems.

I detest the fact that if I'm using Turbo Desktop and I just want to import a w-2 or another document from an investment institution that I have to log into the Intuit Account. What if I don't want to share that info with Intuit. I do manual entry on everything to avoid giving Intuit access to personal accounts.