Purchased Deluxe with state during Black Friday/Cyber Monday for a discount, best price I could find anywhere. Received my email overnight and installed without issues. Worked as it did last year which I also purchased through Sams.

Download, install, and activation worked flawlessly for me. Has been the way I purchase this product for many years and never had any issues. Also the Sam’s Club discount is a must for me.

I appreciate this product because it guides me through my taxes step by step, often offering helpful information that enhances my understanding of the process. However, I believe the information regarding Arizona state taxes needs to be more detailed. At times, I found myself having to guess or search for information outside of the product. Please consider updating the state tax section to provide more comprehensive information, similar to what is offered for federal taxes.

I like TurboTax. I've been using it for years. With the guide, the usuage is mostly easy. There are times it is confusing. Especially when there is no guide lines. ie: I came across a section with no advice, the section asked for the difference between the federal taxable amoun and the state taxable amount. To enter the addition or subtraction of the difference. No instruction as to where these numbers come from.

I've used this program for more than 20 years. Somehow it is less intuitive than in the past. Also you are informed there are no errors in the review process. Then when you go to e-file you're informed you are missing info. Then you first have to figure out how to correct it. Worst yet, you're asked for info. in a 1099R box that has nothing in it. Seriously?!?!

I still get TurboTax every year, and every year ask myself, "Why?" Nominal reason is to easily import from last year's return. This year the big issue was, (one of them), the installation advised me to try the Web version. I did. The Web version then erased my last year's return and would not import from my archived pdf. I un-installed, and reinstalled desktop version. During this. my computer registry was corrupted, requiring about an hour to repair windows. [Desktop version does import from a pdf.]

I paid for the desktop version. When I finished and was ready to file, the program told me it had to charge me $40 to file my Federal taxes. It also wants ti charge me $40 to file my state form. I spoke with Turbotax, and they were baffled and sent me a link to download it again. Same issue. I spoke with Sam's club, and as expected, there is nothing they can do. I've been using TurboTax for years, but never again.

We did not receive the digital email of the product or information on how to download. We called Sam's club and spoke to an offshore representative. Unable to understand him, he was unable to understand us. Put on hold for 20 minutes after which he hung up on us. Called back, went through the AI system, got transferred and immediately hung up on. Called again, again offshore service desk, unable to help. Given a new phone number of Turbo tax help desk. After 2 hours of poor service we finally have the digital download info. Will never buy this product from Sams Club again!

In past years, I have not had any issues using TurboTax. This year, we did not get the $10 promotional credit, and the IRS is mailing our refund. We paid extra for early delivery, and our E-File specified direct deposit. Our state return was delivered to our account without a problem. You cannot get any response from a human at Intuit, and their AI Bot is useless. It appears that their software is not really working all that well this year. I overpaid for what I received and regret purchasing TurboTax. After 15 years of filing with this program, I will look for a different option next year. If you are thinking about TurboTax for 2025, you might want to look for something else.

PRODUCT IS GARBAGE. YOU HAVE AN OUTSTANDING SNAG MESSAGE FOR 2 YEARS. i HAVE USED TURBO TAX FOR OVER 20 YEARS WITH OUT AN ISSUE. BECAUSE OF THIS i WILL USE ANY OTHER PRODUCT WHICH DOES NOT STOP AT THE END WITHOUT BEING FIXED. THANKS FOR WASTING MY TIME/ MONEY ADDITIONALLY THE COST OF MAILINGS. i WILL DO MY BEST TO WARN CUSTOMERS NOT TO USE YOUR PRODUCT.