Hello. Thank you for sharing your experience with your LG Refrigerator. We appreciate the details you provided about the water filter and the particles you’re seeing in the dispenser water. We want to take a closer look at your specific LG unit so we can determine the best way to assist and review the options available for your situation. To allow us to properly investigate the details of your specific product model and to see how we can assist with your water‑filter‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-refrigerator-white-substances-buildup-on-fridge-dispenser--20153121237804 ^James

Hey there. We appreciate you bringing this to our attention and know the importance of making sure your LG refrigerator is running to its full potential. Your food safety is so important! We recommend checking out our LG Help Library (https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371) for some tips that might help you troubleshoot. If the experience persists, please don’t hesitate to reach out to @LGUSSupport. ~Kimmy

Hi, thanks for taking the time to post your 5 star review for your 27 cu. ft. Smart Counter-Depth MAX ™ French Door Refrigerator. #LifesGood when you have extra storage space in your fridge - more than you know what to do with! Should you need support, don't hesitate to reach out to us via social media. We're available on Facebook (@LGUSA) and Twitter (@LGUSSupport). Feel free to direct message us on Twitter or private message us on Facebook. We'd be happy to assist! ^Chris

Hey there. Thank you for taking your time in leaving us a review in regards to your kitchen and especially, the refrigerator! Our team enjoys what they do because of customers like you. This review just made our day! We strive to be the best we can be every day. Thank you so much for choosing LG as your next companion. . ~Anthony

Thank you for your review highlighting the value and features available in your 27 cu. ft. Smart Counter-Depth MAX ™ French Door Refrigerator. We're glad your satisfied with your refrigerator and all of the features it has to offer! Enjoy the LG kitchen refrigerator experience! Should you need support, don't hesitate to contact us! We're available on social media for your convenience. Our Facebook handle is @LGUSA and our Twitter handle is @LGUSSupport. Feel free to send us a private message on Facebook or a direct message on Twitter. We'd be happy to assist you! ^Chris