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Customer reviews for LG 27 cu. ft. Smart Counter-Depth MAX French Door Refrigerator for
LG 27 cu. ft. Smart Counter-Depth MAX French Door Refrigerator
4.4 out of 5 stars
stars
573 ratings573 reviews
  1. 5 stars67% (386)
  2. 4 stars19% (107)
  3. 3 stars6% (36)
  4. 2 stars3% (17)
  5. 1 star5% (27)
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Showing 1-10 of 573 reviews
Dec 25, 2023
Reviewer name: Zoomzoom369
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Cold and bright

Very usable space inside and very well lit. I like that it is quiet most of the time. We did have a little time where the refrigerator wouldn’t go below 50F and found that a wrapper had fallen and was blocking a vent. Once the offending piece was removed, the refrigerator has worked flawlessly since.

Review from lg.com
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Dec 27, 2023
Reviewer name: BrianC283
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great layout and features!

I bought this refrigerator a few weeks ago and it has exceeded my expectations! Even though it is only slightly larger than my previous side-by-side, the layout allows much more storage. I like having the water dispenser inside the unit as well. The finger print resistant finish is one of my favorite features. This appliance is so easy to clean and keep clean! I enjoy all the features including the "alarm" the lets you know when you've left the door open or ajar. I would highly recommend this refrigerator!

Review from lg.com
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Mar 3, 2023
Reviewer name: Troy101
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Beautiful refrigerator

[This review was collected as part of a promotion.] A few weeks into having my new fridge, I’m beyond impressed. It’s huge for a counter depth. Love having the water on the inside & ice in the huge freezer. It alerts you if you leave the doors open. I’ve gotten many compliments. If you need a counter depth this is the one, I looked at many and this is hands down the best one for your money.

Review from lg.com
Helpful?0RLYM1AU5CA918056122535
reply from LG Social Media

It makes our day to hear that we were able to provide you with a 5-star experience. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. Thanks for choosing LG for your needs. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.

Jun 20, 2023
Reviewer name: MrBillOfSmyrna
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Pros and cons

I am happy with my purchase. I had to use it for a while to get a good feel if how it would fit in my life. Although I really like this appliance, there are a couple of things I am not crazy about. The first being the tiny shelf on the bottom of the door. I feel that it is the twilight zone of the fridge and things will become forgotten if placed there. The second thing is a win and a loss, the water dispenser. Win: you create more room on the door not having a dispenser placed there. Loss: if you drink a lot of water, or have to fill a large thermos like me, then you are spending more time with the door open, affecting your fridge temp and run time. The last thing I am not crazy about, but I think I may get used to it, is the freezer door handle. I am not used to handles that move, because I am do used to thinking that if it moves it is loose and I feel compelled to want to fix it. I like the look and feel overall. I like the amount of storage. It feels like more space even though it is slightly smaller than my previous unit. I like the clean look of the interior with all the clear plastic. I like that the controls are electronic and not a box. Overall, the best appliance in my opinion.

Review from lg.com
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reply from social/LG

First and foremost, We would like to thank you for taking the time to provide feedback on your experience with LG. We genuinely value every review, as it helps us identify areas for improvement and continually strive to provide exceptional service. Should you be interested we would like to invite you to contact us so that we can help remedy any concerns or issues that need our attention. We appreciate you for your open and honest feedback, and we look forward to your next review. ~Tanisha

Nov 11, 2023
Reviewer name: KatSnak
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Fridge adventure

Bought this fridge in Dec 2022. We forgot to connect it to Wi-Fi .....six months later, it turned itself off & all our food spoiled. Technician came out to explain that we needed to download update to internal computer!! Who knew?!Now that we have it connected to internet, it's GREAT!

Review from lg.com
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Sep 30, 2023
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great upgrade!

We bought this model after reviewing many choices at the local appliance emporium. It had the essential features we were looking for - “inside” ice maker and water dispenser, French doors and large capacity. The WiFi connection was a bonus. Set up a breeze and tired fridge halled away. Should have replaced it sooner.

Review from lg.com
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Apr 11, 2023
Reviewer name: Victoria B
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

In love with my new LG FRENCH DOOR REFRIGERATOR

[This review was collected as part of a promotion.] Bought a month ago and I am so happy with my LG refrigerator that I am happy to recommend this LG product. It is a French door refrigerator in the new stainless that does not leave fingerprints. It is counter depth so it does not stick out into the room. we live in a small townhouse and space is a commodity. I can’t believe how spacious the frig is. We store milk, condiments, etc in the very deep spaces inside the doors and there is still lots of room on all the many shelves. Our last frig was actually larger but did not hold as much. Plus, we can now see our food. It is not buried and out of sight. The water spigot is inside too so no mess in the outside of the door. Lg really organized this refrigerator very successfully. This is a well planned out appliance. I would highly recommend it to others. I love it!!

Review from lg.com
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reply from social/LG

We’re happy to know that you had a 5-star experience with your LG product. Thank you for sharing the word about its excellent features and qualities. Every team member here appreciates your feedback, as this motivates us to continue developing our products and services. Welcome to the LG Family and we look forward to a future review! ~Tanisha

Nov 29, 2023
Reviewer name: Brande
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good overall refrigerator

Overall we are happy with our refrigerator. It seems to be running very well and gives us the addition storage we desired. One think that is puzzling is the classification "counter depth." It sticks out about 7 inches from our counters. Either our counters and cupboards are smaller than most peoples or the label counter-depth is a misnomer.

Review from lg.com
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Jul 10, 2023
Reviewer name: Betty61
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Roomy cabinet depth fridge

[This review was collected as part of a promotion.] This refrigerator is the best of both worlds. Cabinet depth gives it a more built-in feel, but LG has done a great job maximizing interior storage space. I only gave it 4 stars since the ice maker is a bit small and cannot keep up with the demands of a moderate size party (dinner for 8), even using the "ice plus" setting.

Review from lg.com
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Oct 23, 2023
Reviewer name: Liz000000
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Warrenty service sucks and still no part received

My fridge has not worked since it arrived and getting a warrenty part has been the most frustrating and horrible experience ever. Now the part sent is the wrong part and I may have to start the whole process over . We will see....... The technician is not willing to spend more time dealing with LG so no one is happy. And I still do not have a working refridgerator. If LG will get me my part THIS WEEK, I can modify this reveiw slightly!

Review from lg.com
Helpful?0RLYM1AU5CA918056122535
reply from Customer Care

Hey Liz, we want to get you what you need soon! Let's get in touch so we can look into your order details. Please send us a private message on social @LGUSSupport. Let's get you back to feeling like Life's Good! ~Tegan