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Customer reviews for LG 27 cu. ft. Smart Counter-Depth MAX French Door Refrigerator for
LG 27 cu. ft. Smart Counter-Depth MAX French Door Refrigerator
4.5 out of 5 stars
stars561 ratings561 reviews
  1. 5 stars68% (384)
  2. 4 stars19% (105)
  3. 3 stars6% (35)
  4. 2 stars3% (15)
  5. 1 star4% (22)
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Showing 1-10 of 561 reviews
Dec 27, 2023
BrianC283
5 out of 5 stars review

Verified Purchase

Great layout and features!

I bought this refrigerator a few weeks ago and it has exceeded my expectations! Even though it is only slightly larger than my previous side-by-side, the layout allows much more storage. I like having the water dispenser inside the unit as well. The finger print resistant finish is one of my favorite features. This appliance is so easy to clean and keep clean! I enjoy all the features including the "alarm" the lets you know when you've left the door open or ajar. I would highly recommend this refrigerator!

Review from lg.com
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Sep 4, 2023
Vt Stef
5 out of 5 stars review

Verified Purchase

Doesn’t get better than this

I recently purchased this refrigerator to replace a two year old (not LG!) fridge which could not be repaired. I was anxious at first because it was larger than my previous fridge. What a pleasant surprise! It looks fabulous and is keeping my food fresh. So easy to store and find food in the fridge and freezer. Quiet too. And perfect ice cubes. I am so glad I purchased this refrigerator. Highly recommended!

Review from lg.com
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Jan 24, 2023
JerryLee44
5 out of 5 stars review

Verified Purchase

Perfect replacement for our old refrigerator

[This review was collected as part of a promotion.] It was time to replace our old refrigerator and we weren’t sure what to purchase. We decided on an LG and are glad we did. The new refrigerator fits perfectly and exceeded our performance expectations.

Review from lg.com
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Aug 6, 2023
Karashoe2
5 out of 5 stars review

Verified Purchase

Very roomy

[This review was collected as part of a promotion.] Have had this fridge for about 6 weeks. So far runs great. Love how room it is for counter depth. Makes a beep if you forget to close it. Looks beautiful and neat! Only thing was we had to take out a shelf to be able to store large bottles because the shelves are not really adjustable. But it’s perfect after that.

Review from lg.com
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Jun 20, 2023
MrBillOfSmyrna
5 out of 5 stars review

Verified Purchase

Pros and cons

I am happy with my purchase. I had to use it for a while to get a good feel if how it would fit in my life. Although I really like this appliance, there are a couple of things I am not crazy about. The first being the tiny shelf on the bottom of the door. I feel that it is the twilight zone of the fridge and things will become forgotten if placed there. The second thing is a win and a loss, the water dispenser. Win: you create more room on the door not having a dispenser placed there. Loss: if you drink a lot of water, or have to fill a large thermos like me, then you are spending more time with the door open, affecting your fridge temp and run time. The last thing I am not crazy about, but I think I may get used to it, is the freezer door handle. I am not used to handles that move, because I am do used to thinking that if it moves it is loose and I feel compelled to want to fix it. I like the look and feel overall. I like the amount of storage. It feels like more space even though it is slightly smaller than my previous unit. I like the clean look of the interior with all the clear plastic. I like that the controls are electronic and not a box. Overall, the best appliance in my opinion.

Review from lg.com
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reply from social/LG

First and foremost, We would like to thank you for taking the time to provide feedback on your experience with LG. We genuinely value every review, as it helps us identify areas for improvement and continually strive to provide exceptional service. Should you be interested we would like to invite you to contact us so that we can help remedy any concerns or issues that need our attention. We appreciate you for your open and honest feedback, and we look forward to your next review. ~Tanisha

Apr 16, 2023
Brooke56
5 out of 5 stars review

Verified Purchase

Amazing!

I bought this Lg a couple weeks ago to replace an old side by side fridge. Our dimensions were tight, and we needed counter depth. This fit the bill. Iy is a beautiful fridge. Water pour is on the inside side-so not to take up door space. Ice is in the freezer. The amount of space inside this appliance considering its counter depth is incredible. The shelves adjust and there is a ton of storage. I am very content with this purchase

Review from lg.com
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reply from LG Social Media

We love it too! It makes us happy that your LG refrigerator fit you needs. Thank you for being our customer and leaving us a wonderful 5-star review). Our whole team works very hard to keep our customers happy, but we can only do it thanks to customers like you. We can't wait to welcome you back for your next LG product review! -Cazz

Nov 29, 2023
Anonymous
4 out of 5 stars review

Verified Purchase

Great Fridge, minor improvement needed

I love the fridge, my vegetables lasts fresh for longer in this fridge!! It has great capacity and it is quiet and energy saving. Just evaluating the fridge itself, it is wonderful indeed. I just was 2 little thing to point out: (1) the nob at the bottom to balance the fridge is oddly just at the front end, I have a floor that happened to till slight from the left to the right of the fridge, and there seems to be no way to lift the back end of the fridge unless I cut a small piece of hard object to shim it myself. (2) the WIFI connection to use the app: after a few months I kept getting my fridge cannot be found, but it was still totally reading my energy usage, my door closing and opening etc, I just don't get alert anymore when I forgot to close the door. The only way to get it all correct again was to delete the device and add it back, but when I did that, it lost all my previous history.........I lost half a year worth of energy usage trend.......

Review from lg.com
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Jul 10, 2023
Betty61
4 out of 5 stars review

Verified Purchase

Roomy cabinet depth fridge

[This review was collected as part of a promotion.] This refrigerator is the best of both worlds. Cabinet depth gives it a more built-in feel, but LG has done a great job maximizing interior storage space. I only gave it 4 stars since the ice maker is a bit small and cannot keep up with the demands of a moderate size party (dinner for 8), even using the "ice plus" setting.

Review from lg.com
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Mar 20, 2024
George28
4 out of 5 stars review

Verified Purchase

Good and Bad

[This review was collected as part of a promotion.] The Refrigerator is great.Food stays fresh, ice cubes are made quickly, and the technology is great. The app is a great tool to keep one apprised about the condition and status. The Negative was the delivery and trying to reach someone to repair the doo which was out of order,a problem the flange.Should have been handled by the delivery company.

Review from lg.com
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Feb 28, 2023
AZ Girl
2 out of 5 stars review

Verified Purchase

Not as good as our last LG Refrigerator

This refrigerator is nice but not as good as our last LG refrigerator. We thought we got the same one but this one seems smaller inside. Also the installer scratched the handle and the door with a tool while putting on the handles. We got a replacement handle and now we need a new left side replacement door. We paid a lot of money for this refrigerator and it’s scratched by the installer.

Review from lg.com
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reply from Social Media

We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Should you need any assistance with your LG Refrigerator, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly