The fact that Intuit and other companies such as H&R Block successfully lobby to not have the government have its own - free - tax platform is outrageous. I get this software essentially because I have to. Not because I should, but because of good-ol' corporate greed.

Overall, this is a great product that I use for my taxes. I have been using this specific product for several years. The ease of use makes this product great and less painful than entering all the data myself for my investment accounts. The problems are a few, but noticeable. Every year is something different with Turbotax in terms of miscellaneous errors and problems. This year, I needed find last year's W2 data and input this manually instead of turbotax pulling the data by itself (even though it pulled other tax year's information). Additionally, every year Turbotax misses spots in the forms. Most frustrating this year was while finishing my NY state taxes, there was an inability to advance forward to submit taxes as I wanted to set-up direct deposit for estimated taxes later on and not through Turbotax. Like a hardstop, cannot submit my taxes until I pay estimated taxes via direct deposit. I feel like Intuit has their customers self-report errors for their forms and debugs months later after most users have worked around it. The problem is you cannot easily report it. Why are you making customers pay $60 for live support when there are legitimate issues that should be reported immediately so you can help all customers with these problems?

TT had yet one more bug this year on form 8829 when you have two businesses sharing the same home office. It was incorrectly adding together the RE Taxes and trying to limit it to $40k Salt Deduction despite the amount being below $40K as TT is adding it together even though the boxes on sharing the home office was correctly checked between the two businesses, Give that 2024 had a lower $10K SALT limit this new edit check makes no sense. As it only is applying the portion of the home office that was split. This cost me 10 hours to troubleshoot and do my own work around to address. I also found a bug in 2024 related to NYS Tuition Deduction that it was picking up incorrectly off the federal form and incorrectly giving me a credit which I do not get as out of state non resident which also was not resolved and had to do a work around that also took hours.

Mostly a good product, but each year there's one bug or another that sucks up all my time. It's not clear how to report the bug, and every year the options change about how to get a call-back for tech support. This year's desktop version replaced the "search" function with a useless robot... so, for example, if you wanted info on a particular form, you used to be able to type the form number into search. Now if you do that, a robot tells you that it doesn't know what you're talking about but wouldn't you rather read a bunch of forum posts on completely different things. The product is always so close but yet so far...

The person who decided not to provide access to It's Deductible should be terminated, Not only did that decision took away important functionality, but it was done without advising customers of this and lowering the price accordingly for the lost functionality. This is a bad decision which was compounded by the fact that the software offered an alternative methodology for valuing the donations which did not became available until late February or early March. More than half of the filing time was lost and forcing the customers to look for alternative methods for valuing the donations which sometimes indluding incurring in additional expenses. Shame on you

More difficult to use this year. Problems downloading documents. Finally figured it out from a help forum. This all important feature should work from the get-go, no from having to make a browser change. Also, not being able to upload a PDF and pull the info from it for 1099-DIV's. This is for documents you cannot import from the institution.

For 2026, just like every previous years, there were persistent errors that prevented filing. Hours of online searches followed by deleting multiple forms and re-running the app finally eliminated the unknown problem ("STDREF marked as estimated", whatever that means). At least I was able to update the app this year, unlike the previous two years. TTax's idea of "help" is asking other users to address workarounds to their bugs rather than actually supporting their product. If you don't expect much you might like the product.

Have used TurboTax since you first started. Love it! Only wish there was a more intuitive way to get answers faster. If I have a quick question, I end up having to use AI or Google now to find TurboTax answers. Maybe incorporating AI separately to answer questions would be nice.

I have been generally very happy with TurboTax for years. But one issue that a tripped me up in the past two years is when I import a 1099-R and it has a blank field for State Distribution (16). Turbotax puts a value in that doesn't work and then it doesn't find it's own problem in the review process and it comes up after going all the way through submission of the taxes which forces me to go all the way back to the form, fix it, and then click through all of the File questions to get back to Submit. Seems like a clear miss on the review procs.

Overall, reasonably good. Lots of problems with the business tab and the retirement part of it. In that tab, it appears to show I can still contribute $46,500 to a SEP, but that contribution does not affect my overall tax. Other places in the Turbo Tax code, it appears to contradict the business tab. Finally, no matter what I do, the high level of the business tab for retirement still states "available" in green. Is that a mistake that the "available" in green never seems to go away. It is very confusing. Turbo Tax can and should make their software better.