I could not import a W2 because the box d info was too long and on two lines. Never found an acceptable way to type it in and had to restart TurboTax for it to recover sufficiently so that I could enter the W2 by hand. Screen kept blanking and returning. TurboTax was REALLY upset.

Overall my experience has been good. However, when I purchased the software, I was told that the Hawaii state return was INCLUDED in the charge. When I checked out to file, I was charged $25.00. I did not have a choice but to pay if I wanted my return to be sent. At this time, however, I must complaint about this "bait and switch" strategy. I therefore demand an immediate $25.00 credit to my credit card of record.

Don't like the interface changes. It costs a person time when the screens fundamentally change from year to year. Disappointed in the disfunction in the brokerage download. That used to work well and saved time in past years. Had to manually re-enter all of it.

Your service this year is terrible! Multiple error messages! Multiple freezing up issues with the desktop version! You advertise the heck out of the online version, but that isn't even for small businesses. And then I get all the way to then end of my finishing taxes and TurboTax has a loading issue just to pay the state filing fee! Talk about poor service.

TurboTax Home & Business made filing my return much easier this year. The interview questions were clear, it handled my multiple K‑1s and education forms accurately, and the built‑in explanations helped me understand why each number was entered. I especially liked how it walked me step‑by‑step through complex items like Section 199A and rental property, while still letting me drill down to the actual IRS forms when I wanted to double‑check something. Overall, it gave me confidence that my return was complete and maximized my deductions.

Mostly helpful, did not like having to enter and repeat banking information for refunds, this could have been imported from last year's return and a simple confirmation of the same, unless a change was desired, is preferred. Another way to reward repeat customers.

Although the product appears to do a good job, there is way too much repetition and lack of clarity. For example, when I want to just review my work, I cannot seem to see exactly what I have typed in. Product seems to skip steps. Further, if I want to make a simple change in a number or description I have to go through all the related questions over and over again. This is a very inefficient process.

I'd give it 2-stars (or less), but I was able to complete taxes using the "Forms" option; which is slower and more complicated than Easy Step. From one of the updates on (because you're forced to keep updating), it would randomly "hit a snag." I've relied on TurboTax for many, many years and this is the first time I'm not confident that everything is correct.

The software is comprehensive and has useful help answers. UI is fine. But, it is unprofessional to ask me to pay $45 at the end for filing for federal against Intuit's marketing that whatever I paid for the Home & Business software covers everything. Please take out any payment requirements.

This is about my 30th year with TurboTax and your software is accurate and user friendly. Your print selection is functional but could use more features like an easy way to print draft pages as you're working on them. It makes reporting to the IRS and Georgia Dept of Revenue very easy due to the great interfaces.