Most painful warranty process ever. When we assembled the product, we found that the metal sheets for the roof were slightly rusted. I reached out to Backyard Discovery and what should have been an easy email process turned into a very long-winded email conversation. Every time an email gets sent, a different customer service rep responds. They ask for the same information that prior reps requested so the process is never completed. Send photos of the damage, send name and address, send items that need to be replaced, send proof of purchase. Then they said to resend the pics as they did not receive them. Another email to please send the address where to send the replacements. Another email to ask for proof of purchase. Over and over and over again.

We LOVE it. Great quality, and easy assembly. The customer service at Backyard Discovery is SUPERB! A simple text to let them know we were missing a piece (that we probably lost). Took approximately 8 hours to put together by my husband mostly on his own, I helped with the roof. We fudged the roof instructions and assembled the roof on the roof then attached the roof metal, rather than trying to lift the whole roof on top - it's VERY heavy - so you could do it by instructions if you had 2-3 full grown men to lift it up there. We use it as a gazebo on our deck. LOVE IT!

This backyard discovery xl grill gazebo was easy to assemble with 2 people. The instructions were easy to follow. We decided to turn the grill around using the back as the front, so when it rains the water will run off away from the house. We also have a backyard discovery gazebo we purchased a few years ago. I am absolutely in love with their products, from the designs to the quality. Its not flimsy wood this very sturdy cedar wood. I highly recommend their products and will be making another purchase soon.

This gazebo is amazing..

We purchased this gazebo about two weeks ago, I’m very pleased with it. Installation was easy until we had to construct the roof. I think after framing the roof, the instruction should have you install that portion of the roof before you put on the roof panel, because it's so much added weight. I had to call a friend to help, because the roof was so heavy, and my small frame wife was no help. Anyway, we got the roof in position, and everything lined up perfectly.

This is my second Gazebo from BYD and couldn't be happier. This one covers my outdoor kitchen and, just like the one I have covering my hottub- its rock solid, real cedar, and easy to assemble. I live in the PNW and having cover- that will not rot and stay beautiful- is essential.

Nice addition to our yard.

Quick and easy to assemble and looks great.

Great piece! Really compliments our backyard space and bonus it provides privacy!!

Excellent choice! Very easy to put together.