Dear Torina,<br /><br />Thank you for your feedback.<br /><br />We do understand your disappointment and the inconvenience this may have caused if the ROG Ally getting stuck or feeze. Typically, this software glitch will be resolved by doing a system restart. If the problem persist, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-xbox-ally-2025/helpdesk_download/ . Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, please ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the &#34;MyASUS&#34; utility software or application. If this is not pre-installed on the device, please download the application at the Microsoft Store. For details on how to use &#34;My ASUS&#34;, please go to: https://www.asus.com/support/FAQ/1041686/.<br /><br />If you need further assistance, please email me at cl-rodel&#64;asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.<br /><br />Thank you for choosing an ASUS product.<br /><br />Regards,<br /><br />Rodel<br />ASUS Customer Loyalty

Dear Susan, <br /> <br />Thank you for reaching out and sharing your experience with the ROG Xbox Ally. We sincerely apologize for the setup difficulties, performance lag, and issues launching certain Game Pass titles. This is not the level of performance we aim to deliver.<br /> <br />To address these concerns, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty&#64;asus.com and include the case number &#34;N2511011475-0002&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support<br /> <br />[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/<br />[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/

Dear Kee,<br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize that the screen stopped working so soon after purchase. To address the issue, we recommend performing a Hard Reset, which may help restore functionality.<br /> <br />Hard Reset<br />1. Remove all external devices such as the AC adapter, USB devices, etc.<br />2. Press and hold the power button for 60 seconds.<br />3. Reconnect the AC adapter.<br />4. Turn on the power of the device.<br /> <br />If the problem continues after this step, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair services if needed.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty&#64;asus.com and include the case number &#34;N2511011475-0017&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae <br />ASUS Customer Loyalty US Support