Dear Susan, <br /> <br />Thank you for reaching out and sharing your experience with the ROG Xbox Ally. We sincerely apologize for the setup difficulties, performance lag, and issues launching certain Game Pass titles. This is not the level of performance we aim to deliver.<br /> <br />To address these concerns, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty&#64;asus.com and include the case number &#34;N2511011475-0002&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support<br /> <br />[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/<br />[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/

Dear James, <br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the issue you&#39;ve encountered with the screen, especially so soon after setup. That’s certainly not the experience we aim to deliver. If you are still within the window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you&#39;re unable to resolve the issue through the retailer, our ASUS support team will be glad to provide further assistance.<br /> <br />We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty&#64;asus.com and provide the case number &#34;N2511011475-0001&#34; for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support