Dear RM, <br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the quality concern you encountered, specifically with the left bumper sticking right out of the box. Your feedback is important and will be passed along to our product team for review. To ensure this matter is properly addressed, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/, where our specialists can further investigate the issue and advise on appropriate service or repair options.<br /> <br />We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty&#64;asus.com and provide the case number &#34;N2511029196-0001&#34; for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support

Dear Stacy,<br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize that the device is unable to boot and is showing a blank screen when started. We understand how frustrating this must be, especially since it was purchased as a special gift for your son.<br /> <br />To help resolve the issue, we recommend performing a Hard Reset, which may restore functionality:<br /> <br />Hard Reset<br />1. Disconnect all external devices, including the AC adapter and any USB devices.<br />2. Press and hold the power button for 60 seconds.<br />3. Reconnect the AC adapter.<br />4. Attempt to power on the device.<br /> <br />If the issue persists after completing these steps, we recommend contacting your place of purchase to arrange an exchange or return.<br /> <br />We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty&#64;asus.com and provide the case number &#34;N2511011475-0009&#34; for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support

Dear Nate, <br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We&#39;re glad to hear you&#39;re enjoying it for casual and indie gaming. We understand that Windows 11 may present some setup challenges, and we appreciate your feedback. Your comments will be shared with our product team to help enhance the overall user experience.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty&#64;asus.com and include the case number &#34;N2511011959-0001&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support

Dear nicole,<br />We regret to learn that you received a product that does not match the specification as advertised. We kindly suggest that you contact Walmart Support for further assistance. <br />At ASUS, we take pride in our products and are committed to continuously refining our processes and strategies to achieve excellence in customer service. For additional information or assistance, please email us at customerloyalty&#64;asus.com. Kindly include the link to this review for reference. We assure you that we will do our utmost to resolve your case swiftly. Your feedback is invaluable as it aids in enhancing ASUS support channels.<br />Please use this case number (N2511011475-0015) for us to serve you better. We appreciate your choice of ASUS!<br />Best Regards,<br /> Schottky <br />ASUS Customer Loyalty US Support