Dear Michael,<br /> <br />Thank you for your comment.<br /> <br />We do understand your disappointment with the ROG Xbox Ally and the inconvenience this may have caused if you are experiencing latency with the wireless Mediatek chipset. To resolve this latency problem, disable &#34;Wi-Fi Smart Connect&#34; in MyASUS to stop the WIFI from scanning for better connection since this is causing massive ping spikes every few seconds, disable packet coalescing anf power saving in the Device Manager &gt; Network adapters &gt; MediaTek Wi-Fi, go to Power Management tab and uncheck. Go to the Advanced tab, find Packet Coalescing, and set it to Disabled and for preferred Band, change it to Prefer 5GHz. Additionally, connect the Xbox Ally to 5GHz or 6GHz on your router. Furthermore, ensure Windows, drivers, BIOS and games are up to date. Updates for the ROG Xbox Ally are posted at: https://rog.asus.com/gaming-handhelds/rog-ally/rog-xbox-ally-2025/helpdesk_download/ .<br /> <br />If you need further assistance, please email me at cl-rodel&#64;asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.<br /> <br />Thank you for choosing an ASUS product.<br /><br />Regards,<br /><br />Rodel<br /><br />ASUS Customer Loyalty

Dear WalmartCustomer, <br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the lag, glitches, and responsiveness issues you encountered. That’s certainly not the performance we strive to deliver, and we understand how frustrating this must have been.<br /> <br />We hope you were able to successfully return the unit to Walmart and obtain a functional replacement from Best Buy. Your feedback is appreciated and will be shared with our product team for further review.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty&#64;asus.com and include the case number &#34;N2511011475-0004&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support

Dear Jason, <br /> <br />Thank you for your feedback<br /><br />We do understand your disappointment with the ROG Xbox Ally and the inconvenience this may have caused if it didn&#39;t meet your expectations. The screen is FHD(1920 x 1080) resolution with brightness level of 500 nits. To improve the display resolution, ensure Windows and the graphics driver are up to date, and reconfigure your display settings through the Armoury Crate utility software. Handheld PC users frequently report hand cramps, wrist soreness, and finger numbness during extended sessions. To improve the ergonomics, try to adjust hand placement and consider getting a specialized grip case.<br /> <br />This is a hybrid handheld device that runs full version of Windows 11 smoothly and since Windows releases periodic updates that may cause drivers, games and applications not to work properly. Updating Windows, drivers, BIOS and the Armoury Crate utility software is necessary to maintain optimum system stability and performance. Updates for the device are posted at: https://rog.asus.com/gaming-handhelds/rog-ally/rog-xbox-ally-2025/helpdesk_download/. Reconfigure your system, game, video and operating mode settings inside the latest version of the Armoury Crate utility software posted at: https://armoury-crate.com/. Additionally, if you are playing these games online, ensure the device has access to an established router and internet service is working properly since this will affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the &#34;My ASUS&#34; utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use &#34;My ASUS&#34;, please go to: https://www.asus.com/support/FAQ/1041686/.<br /> <br />If you need further assistance with the product, please email me at cl-rodel&#64;asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. <br /> <br />Thank you for choosing an ASUS product. <br /><br />Regards, <br /><br />Rodel <br />ASUS Customer Loyalty