Customer reviews for ASUS ROG Xbox Ally – 7” 1080p 120Hz Touchscreen Gaming Handheld, 3-month Xbox Game Pass Premium included, AMD Ryzen Z2 A, 16GB RAM, 512GB SSD, White forVerified Purchase
ƪ(˘⌣˘)ʃ TᕼᗩᑎK Y🩷ᑌ ASUS!!
So far so good! This RoG Xbox Ally 7 is incredible! I have an older Xbox that doesn't play a lot of games and have contemplated for months about which direction to go next. There are so many games available on Steam that I have tried to play but unfortunately as much as both of my kids tried to convince me, PC gaming just wasn't for me. I just don't think I'm coordinated enough. I have been contemplating a way to access the Steam library while using my Xbox controller and ASUS has hit a home run. I just ordered a case and an IVANKY dock so I can play in my living room but so far I am incredibly happy!!! Everything I've played thus far has been flawless and as happy as I am with Xbox game pass I am ecstatic to finally have access to Steam and plus all the other addional platforms available.
Verified Purchase
My feelings
It’s an amazing product very fast but on certain games startup into a match very pixelated and character on appear right away and then it’s lags for a good 5-12 seconds. The switch over to the pc part of the console is very easy and efficient and I love how you can check all the diagnostics on the single tap of a button it’s even lets me put all of my social media on there as well as Netflix and other streaming services it’s very handy bc I don’t have to connect it to a console for me to play on it like a certain other device I have lol all in all it’s a very good device to have
Verified Purchase
I originally wanted the X but at the time couldn’t justify spending the extra money so I decided for this one. For the price I don’t think there’s anything out there besides the steam deck that is a better deal than this. If you’re a casual gamer, parent, bed ridden because of a disability, or you just want to relax in bed on the beach or wherever. It’s the base version so don’t expect to get crazy stable frames unless you play low settings and drop to maybe 720. Still can run major and modern games well that will surprise you.
Verified Purchase
given the cost of this item its an absolute steal. it works really well with playing games independently from the system and also is amazing for streaming games straight from the cloud or streaming from my gaming pc in the other room on steam for those more demanding titles. its amazing what this thing is capable of.
Verified Purchase
Love it Love it Love it.
Such an amazing console, especially for a first timer. Great graphics and the sound quality is amazing. I love how it fits so nicely in my hands. My only complaint is that the home button is at an awkward spot and the stand that was included was just cardboard (They could reslly have done better).
Verified Purchase
This is NOT a console.
This is an actual windows PC, and with that come some issues. Games stop working, downloads fail, and there’s just a lot to do. It’s difficult for my kids and I find myself screwing around with this thing way more than I’d like. It is a nifty little device tho, and they love it. It’s NOT an xbox. I knew that before I bought it, but a console is so easy; never have to be screwing around as things just work. That is NOT the case with this thing. It’s a really powerful device tho and we’ve only scratched the surface of abilities. Also note there are limited games compatible right now. I’d say this is great for young teens to older kids, and be prepared to be spending a little time with this thing “maintaining” it.
Verified Purchase
Not worth the value
People would buy to be able to play there Xbox games like they would on the Xbox but they tried to hard to make it more like a pc than a handheld gaming system and it's to hard to play a game on it, not worth the value. Also a lot of the games are not compatible with it. It cost more than a xbox and does less crazy.
Dear Raymere,<br /> <br />Thank you for your comment. <br /> <br />We do understand your disappointment with this ROG Xbox Ally and the inconvenience this may have caused if it did not meet your expectations. This is the first hybrid handheld device that runs a full-version of Windows 11. It is a powerful portable PC gaming device, blending Windows flexibility with Xbox integration, offering access to all your PC game libraries (Steam, Epic, Game Pass) in a handheld with great AMD performance, high-refresh 1080p screen, excellent cooling, and thoughtful design, especially the upgraded Ally X model with better ergonomics and battery. It provides AAA gaming on the go, superior to traditional handhelds due to the AMD Fluid Motion Frames(AFMF) feature and a dedicated NPU for future AI gaming. For helpful tips on how to setup and use this device, visit our Product Support page: https://rog.asus.com/articles/guides/15-tips--shortcuts-to-set-up-and-optimize-your-rog-ally/ . Also, a video link: https://www.youtube.com/watch?v=w4fqh0pA8-M for additional reference.<br /><br /><br />Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.<br /><br />Thank you for choosing an ASUS product.<br /><br />Regards,<br /> <br />Rodel<br /><br />ASUS Customer Loyalty
Verified Purchase
won't play most xbox pc games when installed, defaults to xbox pc game pass page, very noticable, game breaking lag. multiplayer online games lag to bad to p
Dear Jesse,<br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the difficulties you’ve encountered with Xbox PC games, including the defaulting to the Game Pass page and the noticeable lag during gameplay. We understand how frustrating this can be, especially when it impacts multiplayer performance, and we regret the inconvenience caused.<br /> <br />To help address these issues, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2511013249-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support<br /> <br />[Windows 11/10] How to optimize your gaming experience: https://www.asus.com/support/faq/1046445/
Verified Purchase
Please do not buy!
Thought I knew better and this would work. I was wrong. Major wrong. One of the worst tech items I’ve ever got. Ugly, feels cheap, no case, a piece of cardboard for a stand - are you serious? Terrible screen. Low brightness, low contrast. Not that comfortable. But here is the real problem. Windows. It’s terrible. I’m a windows user and this was a horrible experience. Guys, no joke, over 3 hours to get up and running. Updates, restart, updates, restart, driver updates, armory crate updates, Xbox update, log in with windows, etc etc. this alone ruined the experience. The z2 a is a joke. It’s slow. Real real slow. I mean the iPhone chip in your hand is 5-10x faster. If you HAVE to get this item, get the ally x with z2 extreme. Also, the white looks terrible. Does not play well with GeForce Now, due to the AMD chip. Will not allow for full color when streaming. This was the main reason I got it. Apps are clunky, desktop experience is not good, memory is slow, and the list goes on. I don’t leave reviews and I don’t want to be mean, but I also don’t want any decent person to spend their hard earned money on this and have the experience I did. Not an AI review, my own money, and I’m thankful to be able to return this item the next day after over 1 hour of factory reset and windows installation. Please skip!!
Dear Jason, <br /> <br />Thank you for your feedback<br /><br />We do understand your disappointment with the ROG Xbox Ally and the inconvenience this may have caused if it didn't meet your expectations. The screen is FHD(1920 x 1080) resolution with brightness level of 500 nits. To improve the display resolution, ensure Windows and the graphics driver are up to date, and reconfigure your display settings through the Armoury Crate utility software. Handheld PC users frequently report hand cramps, wrist soreness, and finger numbness during extended sessions. To improve the ergonomics, try to adjust hand placement and consider getting a specialized grip case.<br /> <br />This is a hybrid handheld device that runs full version of Windows 11 smoothly and since Windows releases periodic updates that may cause drivers, games and applications not to work properly. Updating Windows, drivers, BIOS and the Armoury Crate utility software is necessary to maintain optimum system stability and performance. Updates for the device are posted at: https://rog.asus.com/gaming-handhelds/rog-ally/rog-xbox-ally-2025/helpdesk_download/. Reconfigure your system, game, video and operating mode settings inside the latest version of the Armoury Crate utility software posted at: https://armoury-crate.com/. Additionally, if you are playing these games online, ensure the device has access to an established router and internet service is working properly since this will affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.<br /> <br />If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. <br /> <br />Thank you for choosing an ASUS product. <br /><br />Regards, <br /><br />Rodel <br />ASUS Customer Loyalty
Verified Purchase
lower gb lower quality
This version is good for kid gamers they would love ot got it for my husband who plays mostly madden and racing games. It has a horrible latency picture delay. Also have to rebuy pc versions of the games if you dont already have them which is something that should be displayed with in the specifics of the xbox function. Decided to get the more expensive version the 1tb and is a much better option for adult gamers.
Dear YhonShay,<br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the latency and picture delay you encountered, as well as the inconvenience of needing to repurchase PC versions of certain games. We understand how important performance and clarity of specifications are when selecting a device for different types of gamers.<br /> <br />Your feedback regarding latency and game compatibility will be forwarded to our product team for review, as it is valuable in helping us improve both the device experience and the information provided to customers.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511011475-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support