Customer reviews for ASUS ROG Xbox Ally – 7” 1080p 120Hz Touchscreen Gaming Handheld, 3-month Xbox Game Pass Premium included, AMD Ryzen Z2 A, 16GB RAM, 512GB SSD, White forMember photos
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Verified Purchase
ƪ(˘⌣˘)ʃ TᕼᗩᑎK Y🩷ᑌ ASUS!!
So far so good! This RoG Xbox Ally 7 is incredible! I have an older Xbox that doesn't play a lot of games and have contemplated for months about which direction to go next. There are so many games available on Steam that I have tried to play but unfortunately as much as both of my kids tried to convince me, PC gaming just wasn't for me. I just don't think I'm coordinated enough. I have been contemplating a way to access the Steam library while using my Xbox controller and ASUS has hit a home run. I just ordered a case and an IVANKY dock so I can play in my living room but so far I am incredibly happy!!! Everything I've played thus far has been flawless and as happy as I am with Xbox game pass I am ecstatic to finally have access to Steam and plus all the other addional platforms available.
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I love it
[This review was collected as part of a promotion.] Its cool, but needs a bigger ssd.
Verified Purchase
[This review was collected as part of a promotion.] I love the product so far I think the price was a little high but overall so far that's my only complaint
Verified Purchase
My feelings
It's an amazing product very fast but on certain games startup into a match very pixelated and character on appear right away and then it's lags for a good 5-12 seconds. The switch over to the pc part of the console is very easy and efficient and I love how you can check all the diagnostics on the single tap of a button it's even lets me put all of my social media on there as well as Netflix and other streaming services it's very handy bc I don't have to connect it to a console for me to play on it like a certain other device I have lol all in all it's a very good device to have
Verified Purchase
I originally wanted the X but at the time couldn't justify spending the extra money so I decided for this one. For the price I don't think there's anything out there besides the steam deck that is a better deal than this. If you're a casual gamer, parent, bed ridden because of a disability, or you just want to relax in bed on the beach or wherever. It's the base version so don't expect to get crazy stable frames unless you play low settings and drop to maybe 720. Still can run major and modern games well that will surprise you.
Verified Purchase
Love it Love it Love it.
Such an amazing console, especially for a first timer. Great graphics and the sound quality is amazing. I love how it fits so nicely in my hands. My only complaint is that the home button is at an awkward spot and the stand that was included was just cardboard (They could reslly have done better).
Verified Purchase
It does not play Xbox games. It is a PC with an Xbox logo. I couldn't transfer my GTA5. I could buy the PC version for $15 though. Unlike Red Dead 2.It does play some games really good, just not what i was looking for.
Dear Valued Customer,<br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the disappointment and confusion regarding game compatibility. As the device is designed as a Windows‑based gaming handheld, it runs PC versions of games rather than native Xbox console titles, which may differ from initial expectations.<br /> <br />Your feedback regarding compatibility and product clarity is highly valued and will be communicated internally to our product team for further review.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511011959-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support
Verified Purchase
Still has the terrible Mediatek wireless driver/chip. If you're more than a few feet away from the router, expect latency. Used a USB-C wireless dongle and it was fine so the issue is specifically with their internal wireless chip. Returned because playing with an antenna sticking out of it was stupid.
Dear Michael,<br /> <br />Thank you for your comment.<br /> <br />We do understand your disappointment with the ROG Xbox Ally and the inconvenience this may have caused if you are experiencing latency with the wireless Mediatek chipset. To resolve this latency problem, disable "Wi-Fi Smart Connect" in MyASUS to stop the WIFI from scanning for better connection since this is causing massive ping spikes every few seconds, disable packet coalescing anf power saving in the Device Manager > Network adapters > MediaTek Wi-Fi, go to Power Management tab and uncheck. Go to the Advanced tab, find Packet Coalescing, and set it to Disabled and for preferred Band, change it to Prefer 5GHz. Additionally, connect the Xbox Ally to 5GHz or 6GHz on your router. Furthermore, ensure Windows, drivers, BIOS and games are up to date. Updates for the ROG Xbox Ally are posted at: https://rog.asus.com/gaming-handhelds/rog-ally/rog-xbox-ally-2025/helpdesk_download/ .<br /> <br />If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.<br /> <br />Thank you for choosing an ASUS product.<br /><br />Regards,<br /><br />Rodel<br /><br />ASUS Customer Loyalty
Verified Purchase
[This review was collected as part of a promotion.] It feels good in the hand but its really laggy and has been glitchy. As in button presses or touching the screen had no response. And it takes sooo long to load up a game. I will be returning it and going to best buy for the higher end model to see if it resolves my issues. Really wish walmart carried it as well instead of just the bass model
Dear WalmartCustomer, <br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the lag, glitches, and responsiveness issues you encountered. That’s certainly not the performance we strive to deliver, and we understand how frustrating this must have been.<br /> <br />We hope you were able to successfully return the unit to Walmart and obtain a functional replacement from Best Buy. Your feedback is appreciated and will be shared with our product team for further review.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511011475-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support
Verified Purchase
Please do not buy!
Thought I knew better and this would work. I was wrong. Major wrong. One of the worst tech items I've ever got. Ugly, feels cheap, no case, a piece of cardboard for a stand - are you serious? Terrible screen. Low brightness, low contrast. Not that comfortable. But here is the real problem. Windows. It's terrible. I'm a windows user and this was a horrible experience. Guys, no joke, over 3 hours to get up and running. Updates, restart, updates, restart, driver updates, armory crate updates, Xbox update, log in with windows, etc etc. this alone ruined the experience. The z2 a is a joke. It's slow. Real real slow. I mean the iPhone chip in your hand is 5-10x faster. If you HAVE to get this item, get the ally x with z2 extreme. Also, the white looks terrible. Does not play well with GeForce Now, due to the AMD chip. Will not allow for full color when streaming. This was the main reason I got it. Apps are clunky, desktop experience is not good, memory is slow, and the list goes on. I don't leave reviews and I don't want to be mean, but I also don't want any decent person to spend their hard earned money on this and have the experience I did. Not an AI review, my own money, and I'm thankful to be able to return this item the next day after over 1 hour of factory reset and windows installation. Please skip!!
Dear Jason, <br /> <br />Thank you for your feedback<br /><br />We do understand your disappointment with the ROG Xbox Ally and the inconvenience this may have caused if it didn't meet your expectations. The screen is FHD(1920 x 1080) resolution with brightness level of 500 nits. To improve the display resolution, ensure Windows and the graphics driver are up to date, and reconfigure your display settings through the Armoury Crate utility software. Handheld PC users frequently report hand cramps, wrist soreness, and finger numbness during extended sessions. To improve the ergonomics, try to adjust hand placement and consider getting a specialized grip case.<br /> <br />This is a hybrid handheld device that runs full version of Windows 11 smoothly and since Windows releases periodic updates that may cause drivers, games and applications not to work properly. Updating Windows, drivers, BIOS and the Armoury Crate utility software is necessary to maintain optimum system stability and performance. Updates for the device are posted at: https://rog.asus.com/gaming-handhelds/rog-ally/rog-xbox-ally-2025/helpdesk_download/. Reconfigure your system, game, video and operating mode settings inside the latest version of the Armoury Crate utility software posted at: https://armoury-crate.com/. Additionally, if you are playing these games online, ensure the device has access to an established router and internet service is working properly since this will affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.<br /> <br />If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. <br /> <br />Thank you for choosing an ASUS product. <br /><br />Regards, <br /><br />Rodel <br />ASUS Customer Loyalty