Dear Aubreianna, <br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the difficulties you’ve encountered with restarting the device and the errors when launching games.<br /> <br />To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty&#64;asus.com and include the case number &#34;N2511013249-0002&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support<br /> <br />[Windows 11/10] How to optimize your gaming experience: https://www.asus.com/in/support/faq/1046445/

Dear YhonShay,<br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the latency and picture delay you encountered, as well as the inconvenience of needing to repurchase PC versions of certain games. We understand how important performance and clarity of specifications are when selecting a device for different types of gamers.<br /> <br />Your feedback regarding latency and game compatibility will be forwarded to our product team for review, as it is valuable in helping us improve both the device experience and the information provided to customers.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty&#64;asus.com and include the case number &#34;N2511011475-0007&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support

Dear Raymere,<br /> <br />Thank you for your comment. <br /> <br />We do understand your disappointment with this ROG Xbox Ally and the inconvenience this may have caused if it did not meet your expectations. This is the first hybrid handheld device that runs a full-version of Windows 11. It is a powerful portable PC gaming device, blending Windows flexibility with Xbox integration, offering access to all your PC game libraries (Steam, Epic, Game Pass) in a handheld with great AMD performance, high-refresh 1080p screen, excellent cooling, and thoughtful design, especially the upgraded Ally X model with better ergonomics and battery. It provides AAA gaming on the go, superior to traditional handhelds due to the AMD Fluid Motion Frames(AFMF) feature and a dedicated NPU for future AI gaming. For helpful tips on how to setup and use this device, visit our Product Support page: https://rog.asus.com/articles/guides/15-tips--shortcuts-to-set-up-and-optimize-your-rog-ally/ . Also, a video link: https://www.youtube.com/watch?v&#61;w4fqh0pA8-M for additional reference.<br /><br /><br />Should you need further assistance with the product, please email me at cl-rodel&#64;asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.<br /><br />Thank you for choosing an ASUS product.<br /><br />Regards,<br /> <br />Rodel<br /><br />ASUS Customer Loyalty