Customer reviews for ASUS ROG Xbox Ally – 7” 1080p 120Hz Touchscreen Gaming Handheld, 3-month Xbox Game Pass Premium included, AMD Ryzen Z2 A, 16GB RAM, 512GB SSD, White forMember photos
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Verified Purchase
too complicated and feels cheaply made. better not drop it or at least get some insurance. buy a console if you want to play games. this is not a xbox like it misleads in name
Dear Nancy,<br /><br />Thank you for your comment. <br /><br />We do understand your disappointment with the product and the inconvenience this may have caused if it did not meet your expectations. All ASUS products are in compliance to ISO Quality standard and eachone undergoes intensive quality control testing and inspections, and are built to last. For helpful tips on how to setup and use this ROG Xbox Ally, visit our Product Support page: https://rog.asus.com/articles/guides/15-tips--shortcuts-to-set-up-and-optimize-your-rog-ally/ . Also, a video link is available at: https://youtu.be/w4fqh0pA8-M .<br /> <br />Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.<br /><br />Thank you for choosing an ASUS product.<br /><br />Regards,<br /> <br />Rodel<br /><br />ASUS Customer Loyalty
Verified Purchase
[This review was collected as part of a promotion.] This product met all my expectations. It works exactly as described, is good quality, and I'm very satisfied with my purchase.
Verified Purchase
good in ways
its good for a hand held now you cant run all games on it some games on steam and xobox it cant handle even with the settings on very low but all in all good device in my mind
Verified Purchase
Don’t do it
The games don’t even work on it it’s very cheaply made for the money you spend you can’t do anything on it. The controls suck and the picture is even worse. Don’t waste your time or money. Very disappointed…
Dear Merissa,<br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize that you are encountering issues with gameplay, controls, and display quality. This is not the quality we aim to provide, and we regret the disappointment this has caused.<br /> <br />To help improve your experience, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2511011475-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support<br /> <br />[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Verified Purchase
Iffy
great item when it decides it wants to run. so many times ive had to restart the ally just to launch a game. i kept getting an error for no reason on my behalf or the specs and the samd game ran perfectly 10 minutes prior.
Dear Aubreianna, <br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the difficulties you’ve encountered with restarting the device and the errors when launching games.<br /> <br />To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2511013249-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support<br /> <br />[Windows 11/10] How to optimize your gaming experience: https://www.asus.com/in/support/faq/1046445/
Verified Purchase
[This review was collected as part of a promotion.] Product is awesome for casual gamers like me. System isn't as powerful as it seems but works and runs all the games I play at a good pace
Verified Purchase
This Xbox PC/Console Handheld is excellent. You will update Asus and Windows software before use. Xbox Play Anywhere games will automatically sync your console gaming data and allow you to download the game and play it directly from the handheld. The streaming of games is SO good. I have played competitive online games like Gears and MK11 with no lag at all using my phone hotspot and home wifi. I received the JSaux 4K 120hz dock today and this base white Xbox Ally with the Z2A chip runs games like Forza Motorsport 7 at 4K 120hz better than my Series S on a 55-inch OLED tv with HDMI 2.1. At $400 cheaper than the Xbox Ally X, streaming newer, demanding titles and downloading less demanding play anywhere titles run like an Xbox One X with a JSaux (or any good) dock. Excellent device.
Verified Purchase
Has lots of potential
I’ve been a fan of Xbox for many years and am glad to seem them getting into gaming handhelds now. I was really looking forward to owning an Xbox Ally. The device is not heavy, comfortable to hold, and is very nice looking. Unfortunately, it’s just not for me. If you really want to get into PC gaming I think it’s a great intro way in especially for a handheld device. However, a lot of the games that I was looking forward to playing are not compatible with handheld devices yet even those which are on the 3-month Xbox game pass premium that comes with the device. Furthermore, some of the bigger game titles require a lot of space and 512 GBs is not really enough when this also includes all the updates, and everything that comes with Windows 11. With that said, cloud gaming works great, and this has been my go to for all my gaming so I don’t use a lot of storage space installing. It’s also very convenient to download games from Steam because a lot of them are compatible with the Xbox controller which also includes the Xbox Ally. I just didn’t think it was worth using it only for cloud gaming with the price I paid for, and I don’t play a lot of Steam games like I do Xbox games. I do see it as being very convenient to use anywhere, and perfect for traveling. But that’s about it. I ended up returning mines because I don’t see myself using it more than a couple months to a year especially for only cloud gaming. Last, if I really wanted to stick with handheld PC gaming, I would choose the Xbox Ally over a Steam Deck since you can access both Steam, Xbox, and other gaming stores on the Ally.
Verified Purchase
I was very excited for this really cool "looking" pc handheld. I ACTUALLY had low expectetations, comapring potentially a steam deck for pricing. Though, the Steam Deck OUTPERFORMS this device and this value per dollar is just absolutely not there. Do yourself a favor and save up just a little bit more money for a decent laptop. The battery only lasts about an hour and a half on performance mode. Thats pretty bad especially since thats not even at full power.
Dear Corbyn, <br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We regret to hear that the device did not meet your expectations, and we sincerely apologize for any frustration caused by the performance limitations and battery life concerns. Your feedback is extremely valuable and will be shared with our product development team to help guide future improvements.<br /> <br />To help address the battery and performance concerns, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2511011475-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support<br /> <br />[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
Verified Purchase
Jack of all trades, master of none.
[This review was collected as part of a promotion.] This thing is a jack of all trades but a master of none. Nice to be able to plug it in to monitor and also swap to handheld quickly. Grip is very comfortable too. Overall good but the price is a little steep for what you get.
Dear Terrance, <br /><br /><br />Thank you for your comment. <br /> <br />We appreciate your feedback. We do understand your concern on the steep price tag of this ROG Xbox Ally. This device is a Hybrid handheld device, first of its kind. It is a high-end handheld PC that excels in performance, versatility, and design, but its high cost and the limitations of its "Xbox" branding make it a niche product. It is an excellent choice for enthusiasts who want the most powerful and flexible handheld PC gaming experience, but it may not be the best value for those on a tighter budget or those who want a traditional console-like experience. <br /> <br />Should you need further assistance with the product, please email me atcl-rodel@asus.comand I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link:https://www.asus.com/us/support/article/1135/. <br /> <br />Thank you for choosing an ASUS product. <br /><br />Regards, <br /> <br />Rodel <br /><br />ASUS Customer Loyalty