Dear YhonShay,<br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the latency and picture delay you encountered, as well as the inconvenience of needing to repurchase PC versions of certain games. We understand how important performance and clarity of specifications are when selecting a device for different types of gamers.<br /> <br />Your feedback regarding latency and game compatibility will be forwarded to our product team for review, as it is valuable in helping us improve both the device experience and the information provided to customers.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty&#64;asus.com and include the case number &#34;N2511011475-0007&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support

Dear Anonymous,<br /><br /><br />Thank you for your feedback.<br /> <br />We do understand your disappointment with the battery life and the inconvenience this may have caused if the fan gets louder under heavy load. The battery life is expected to be around 2 to 3 hours for AAA gaming in performance or turbo mode, a[proximately 4 hours in silent mode for non-gaming activities. Regarding your concern with the fan getting louder, this is normal while it is under heavy loadto prevent the device from overheating. When you run demanding games or applications, the internal components (specifically the CPU and GPU) generate more heat, which triggers the fan speed to maintain safe operating temperatures and performance. <br /> <br />Should you need further assistance with the product, please email me at cl-rodel&#64;asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link:https://www.asus.com/us/support/article/1135/.<br /><br />Thank you for choosing an ASUS product.<br /><br />Regards, <br /> <br />Rodel<br /><br />ASUS Customer Loyalty

Dear Blake, <br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We regret to hear about the performance concerns you’ve encountered, particularly when gaming while the device is charging, and we sincerely apologize for the inconvenience this has caused.<br /> <br />To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty&#64;asus.com and include the case number &#34;N2511011475-0030&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support<br /> <br />[Windows 11/10] Troubleshooting - System is running slowly: https://www.asus.com/me-en/support/faq/1042398/

Dear Nancy,<br /><br />Thank you for your comment. <br /><br />We do understand your disappointment with the product and the inconvenience this may have caused if it did not meet your expectations. All ASUS products are in compliance to ISO Quality standard and eachone undergoes intensive quality control testing and inspections, and are built to last. For helpful tips on how to setup and use this ROG Xbox Ally, visit our Product Support page: https://rog.asus.com/articles/guides/15-tips--shortcuts-to-set-up-and-optimize-your-rog-ally/ . Also, a video link is available at: https://youtu.be/w4fqh0pA8-M .<br /> <br />Should you need further assistance with the product, please email me at cl-rodel&#64;asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.<br /><br />Thank you for choosing an ASUS product.<br /><br />Regards,<br /> <br />Rodel<br /><br />ASUS Customer Loyalty

Dear Merissa,<br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize that you are encountering issues with gameplay, controls, and display quality. This is not the quality we aim to provide, and we regret the disappointment this has caused.<br /> <br />To help improve your experience, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty&#64;asus.com and include the case number &#34;N2511011475-0020&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support<br /> <br />[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/