Dear Anonymous,<br /><br /><br />Thank you for your feedback.<br /> <br />We do understand your disappointment with the battery life and the inconvenience this may have caused if the fan gets louder under heavy load. The battery life is expected to be around 2 to 3 hours for AAA gaming in performance or turbo mode, a[proximately 4 hours in silent mode for non-gaming activities. Regarding your concern with the fan getting louder, this is normal while it is under heavy loadto prevent the device from overheating. When you run demanding games or applications, the internal components (specifically the CPU and GPU) generate more heat, which triggers the fan speed to maintain safe operating temperatures and performance. <br /> <br />Should you need further assistance with the product, please email me at cl-rodel&#64;asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link:https://www.asus.com/us/support/article/1135/.<br /><br />Thank you for choosing an ASUS product.<br /><br />Regards, <br /> <br />Rodel<br /><br />ASUS Customer Loyalty

Dear Simba,<br /><br />Thank you for your feedback.<br /><br />We do understand your disappointment with this ROG Xbox Ally and the inconvenience this may have caused if some features didn&#39;t meet your expectations and you are experiencing system lag and system freeze. This device is a full Windows 11 PC that defaults to a new full-screen Xbox experience, which can be easily switched to the traditional Windows desktop. It is intended for users who want the versatility of a full PC in a handheld form factor, with access to multiple game launchers and customization, it offers a powerful and versatile solution. The display is an IPS LCD panel, no OLED, it support VRR (Variable Refresh Rate), a feature that many users find valuable for smoother, tear-free gameplay, an advantage over some other handhelds. It is capable of being used in a docked configuration. If you are experiencing system freeze or system lag issue with this device, ensure Windows, drivers, BIOS, applications and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/gaming-handhelds/rog-ally/rog-xbox-ally-2025/helpdesk_download/ . Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the &#34;MyASUS&#34; utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use &#34;My ASUS&#34;, please go to: https://www.asus.com/support/FAQ/1041686/.<br /><br />If you need further assistance, please email me at cl-rodel&#64;asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.<br /><br />Thank you for choosing an ASUS product.<br /><br />Regards,<br /><br />Rodel<br />ASUS Customer Loyalty

Dear Sharon,<br /><br />Thank you for your feedback.<br /><br />We do understand your disappointment with the ROG Xbox Ally and the inconvenience this may have caused. If you are experiencing performance or stability issue with the device, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/gaming-handhelds/rog-ally/rog-xbox-ally-2025/helpdesk_download/ . Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://armoury-crate.com/ . While accessing cloud games or web applications, ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the &#34;MyASUS&#34; utility software or application. If this is not pre-installed on the device, please download the application at the Microsoft Store. For details on how to use &#34;My ASUS&#34;, please go to: https://www.asus.com/support/FAQ/1041686/.<br /><br />If you need further assistance, please email me at cl-rodel&#64;asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.<br /><br />Thank you for choosing an ASUS product.<br /><br />Regards,<br /><br />Rodel<br />ASUS Customer Loyalty