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Customer reviews for ASUS ROG Xbox Ally – 7” 1080p 120Hz Touchscreen Gaming Handheld, 3-month Xbox Game Pass Premium included, AMD Ryzen Z2 A, 16GB RAM, 512GB SSD, White for
ASUS ROG Xbox Ally – 7” 1080p 120Hz Touchscreen Gaming Handheld, 3-month Xbox Game Pass Premium included, AMD Ryzen Z2 A, 16GB RAM, 512GB SSD, White
3.9 out of 5 stars
stars
120 ratings118 reviews
  1. 5 stars55% (66)
  2. 4 stars14% (17)
  3. 3 stars10% (12)
  4. 2 stars4% (5)
  5. 1 star17% (20)

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Showing 51-60 of 118 reviews
Oct 23, 2025
Reviewer name: heatherw539_5907
5 out of 5 stars
5 out of 5 stars review

Wonderful gaming system

[This review was collected as part of a promotion.] Came tightly and securely packaged. Set up was easy even though it did need to be charge before hand. Very lightweight and easy to grip. Has the same exact interface as an Xbox

Review from influenster.com
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Oct 30, 2025
Reviewer name: WalmartCustomer
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] It's way expansive for the features that it offers you

Review from walmart.com
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Feb 3, 2026
Reviewer name: LINDA
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

This product is exceptional. It proved to be an excellent Christmas gift, surpassing the utility of a traditional computer.

Review from walmart.com
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May 16, 2026
Reviewer name: Antonio
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Some games won't be able to transfer from your console to rog xbox ally account. You'd have to buy them on steam or the pc Verizon.

Review from walmart.com
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May 29, 2026
Reviewer name: Sharon
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

pricey for performance! very glitchy, continuously logs you out of your games and have to log everything back in again

Review from walmart.com
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reply from ASUS Answers

Dear Sharon,<br /><br />Thank you for your feedback.<br /><br />We do understand your disappointment with the ROG Xbox Ally and the inconvenience this may have caused. If you are experiencing performance or stability issue with the device, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/gaming-handhelds/rog-ally/rog-xbox-ally-2025/helpdesk_download/ . Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://armoury-crate.com/ . While accessing cloud games or web applications, ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the &#34;MyASUS&#34; utility software or application. If this is not pre-installed on the device, please download the application at the Microsoft Store. For details on how to use &#34;My ASUS&#34;, please go to: https://www.asus.com/support/FAQ/1041686/.<br /><br />If you need further assistance, please email me at cl-rodel&#64;asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.<br /><br />Thank you for choosing an ASUS product.<br /><br />Regards,<br /><br />Rodel<br />ASUS Customer Loyalty

Feb 20, 2026
Reviewer name: Benjamin
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

this is what handhandled gaming should be. note this is a PC not an xbox, but can play SOME xbox games

Review from walmart.com
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Mar 28, 2026
Reviewer name: Blake
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Horribly slow in general but if you try to game while charging it is reminiscent of the perfomance my 1995 Packard Bell computer had.

Review from walmart.com
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reply from ASUS Answers

Dear Blake, <br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We regret to hear about the performance concerns you’ve encountered, particularly when gaming while the device is charging, and we sincerely apologize for the inconvenience this has caused.<br /> <br />To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty&#64;asus.com and include the case number &#34;N2511011475-0030&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support<br /> <br />[Windows 11/10] Troubleshooting - System is running slowly: https://www.asus.com/me-en/support/faq/1042398/

Dec 11, 2025
Reviewer name: nancy
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

too complicated and feels cheaply made. better not drop it or at least get some insurance. buy a console if you want to play games. this is not a xbox like it misleads in name

Review from walmart.com
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reply from ASUS Answers

Dear Nancy,<br /><br />Thank you for your comment. <br /><br />We do understand your disappointment with the product and the inconvenience this may have caused if it did not meet your expectations. All ASUS products are in compliance to ISO Quality standard and eachone undergoes intensive quality control testing and inspections, and are built to last. For helpful tips on how to setup and use this ROG Xbox Ally, visit our Product Support page: https://rog.asus.com/articles/guides/15-tips--shortcuts-to-set-up-and-optimize-your-rog-ally/ . Also, a video link is available at: https://youtu.be/w4fqh0pA8-M .<br /> <br />Should you need further assistance with the product, please email me at cl-rodel&#64;asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.<br /><br />Thank you for choosing an ASUS product.<br /><br />Regards,<br /> <br />Rodel<br /><br />ASUS Customer Loyalty

Oct 24, 2025
Reviewer name: Ryan
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Xbox Ally

Incredible device, I love how comfortable it feels and how sturdy it is. The interface is easy to navigate and I love how I can access the window menu quickly.

Review from walmart.com
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Dec 18, 2025
Reviewer name: WalmartCustomer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] This product met all my expectations. It works exactly as described, is good quality, and I'm very satisfied with my purchase.

Review from walmart.com
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