Dear Blake, <br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We regret to hear about the performance concerns you’ve encountered, particularly when gaming while the device is charging, and we sincerely apologize for the inconvenience this has caused.<br /> <br />To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty&#64;asus.com and include the case number &#34;N2511011475-0030&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support<br /> <br />[Windows 11/10] Troubleshooting - System is running slowly: https://www.asus.com/me-en/support/faq/1042398/

Dear Stacy,<br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize that the device is unable to boot and is showing a blank screen when started. We understand how frustrating this must be, especially since it was purchased as a special gift for your son.<br /> <br />To help resolve the issue, we recommend performing a Hard Reset, which may restore functionality:<br /> <br />Hard Reset<br />1. Disconnect all external devices, including the AC adapter and any USB devices.<br />2. Press and hold the power button for 60 seconds.<br />3. Reconnect the AC adapter.<br />4. Attempt to power on the device.<br /> <br />If the issue persists after completing these steps, we recommend contacting your place of purchase to arrange an exchange or return.<br /> <br />We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty&#64;asus.com and provide the case number &#34;N2511011475-0009&#34; for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support