Dear Stacy,<br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize that the device is unable to boot and is showing a blank screen when started. We understand how frustrating this must be, especially since it was purchased as a special gift for your son.<br /> <br />To help resolve the issue, we recommend performing a Hard Reset, which may restore functionality:<br /> <br />Hard Reset<br />1. Disconnect all external devices, including the AC adapter and any USB devices.<br />2. Press and hold the power button for 60 seconds.<br />3. Reconnect the AC adapter.<br />4. Attempt to power on the device.<br /> <br />If the issue persists after completing these steps, we recommend contacting your place of purchase to arrange an exchange or return.<br /> <br />We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty&#64;asus.com and provide the case number &#34;N2511011475-0009&#34; for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support

Dear RM, <br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the quality concern you encountered, specifically with the left bumper sticking right out of the box. Your feedback is important and will be passed along to our product team for review. To ensure this matter is properly addressed, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/, where our specialists can further investigate the issue and advise on appropriate service or repair options.<br /> <br />We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty&#64;asus.com and provide the case number &#34;N2511029196-0001&#34; for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support

Dear Nate, <br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We&#39;re glad to hear you&#39;re enjoying it for casual and indie gaming. We understand that Windows 11 may present some setup challenges, and we appreciate your feedback. Your comments will be shared with our product team to help enhance the overall user experience.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty&#64;asus.com and include the case number &#34;N2511011959-0001&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support

Dear Blake,<br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize that the performance has not met your expectations when playing Call of Duty. This is not the quality we aim to provide, and we regret the inconvenience this has caused.<br /> <br />To help improve performance, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty&#64;asus.com and include the case number &#34;N2511011475-0018&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support<br /> <br />[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/<br />[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/

Dear Nicholas,<br /><br />It&#39;s unfortunate to hear you&#39;re not completely satisfied with your Ally. Are you experiencing any difficulties with your Ally that would reflect the 3-star review? Please provide us with any details so we can further assist. Please reach out to me at your earliest convenience, and I&#39;ll be sure to provide any answers and/or resolutions to your product issues as quickly as possible. You can reach me at customerloyalty&#64;asus.com. Please copy a link to this post as a reference.<br /><br />Thank you for choosing ASUS!<br /><br />Best Regards,<br />Adrian<br />ASUS Customer Loyalty – US Support

Dear Susan, <br /> <br />Thank you for reaching out and sharing your experience with the ROG Xbox Ally. We sincerely apologize for the setup difficulties, performance lag, and issues launching certain Game Pass titles. This is not the level of performance we aim to deliver.<br /> <br />To address these concerns, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty&#64;asus.com and include the case number &#34;N2511011475-0002&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support<br /> <br />[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/<br />[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/