Dear Merissa,<br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize that you are encountering issues with gameplay, controls, and display quality. This is not the quality we aim to provide, and we regret the disappointment this has caused.<br /> <br />To help improve your experience, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty&#64;asus.com and include the case number &#34;N2511011475-0020&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support<br /> <br />[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/

Dear Bryan, <br /> <br />Thank you for sharing your feedback regarding the ROG Xbox Ally. While we are pleased to hear that you are satisfied with the device overall, we sincerely apologize for the inconvenience caused by the battery performance.<br /> <br />To help improve battery life, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or arrange repair services if needed.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty&#64;asus.com and include the case number &#34;N2511011959-0007&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support<br /> <br />[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain): https://www.asus.com/support/faq/1043914/

Dear Nicholas,<br /><br />It&#39;s unfortunate to hear you&#39;re not completely satisfied with your Ally. Are you experiencing any difficulties with your Ally that would reflect the 3-star review? Please provide us with any details so we can further assist. Please reach out to me at your earliest convenience, and I&#39;ll be sure to provide any answers and/or resolutions to your product issues as quickly as possible. You can reach me at customerloyalty&#64;asus.com. Please copy a link to this post as a reference.<br /><br />Thank you for choosing ASUS!<br /><br />Best Regards,<br />Adrian<br />ASUS Customer Loyalty – US Support