Dear James, <br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the issue you&#39;ve encountered with the screen, especially so soon after setup. That’s certainly not the experience we aim to deliver. If you are still within the window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you&#39;re unable to resolve the issue through the retailer, our ASUS support team will be glad to provide further assistance.<br /> <br />We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty&#64;asus.com and provide the case number &#34;N2511011475-0001&#34; for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support

Dear nicole,<br />We regret to learn that you received a product that does not match the specification as advertised. We kindly suggest that you contact Walmart Support for further assistance. <br />At ASUS, we take pride in our products and are committed to continuously refining our processes and strategies to achieve excellence in customer service. For additional information or assistance, please email us at customerloyalty&#64;asus.com. Kindly include the link to this review for reference. We assure you that we will do our utmost to resolve your case swiftly. Your feedback is invaluable as it aids in enhancing ASUS support channels.<br />Please use this case number (N2511011475-0015) for us to serve you better. We appreciate your choice of ASUS!<br />Best Regards,<br /> Schottky <br />ASUS Customer Loyalty US Support