Dear nicole,<br />We regret to learn that you received a product that does not match the specification as advertised. We kindly suggest that you contact Walmart Support for further assistance. <br />At ASUS, we take pride in our products and are committed to continuously refining our processes and strategies to achieve excellence in customer service. For additional information or assistance, please email us at customerloyalty&#64;asus.com. Kindly include the link to this review for reference. We assure you that we will do our utmost to resolve your case swiftly. Your feedback is invaluable as it aids in enhancing ASUS support channels.<br />Please use this case number (N2511011475-0015) for us to serve you better. We appreciate your choice of ASUS!<br />Best Regards,<br /> Schottky <br />ASUS Customer Loyalty US Support

Dear Kee,<br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize that the screen stopped working so soon after purchase. To address the issue, we recommend performing a Hard Reset, which may help restore functionality.<br /> <br />Hard Reset<br />1. Remove all external devices such as the AC adapter, USB devices, etc.<br />2. Press and hold the power button for 60 seconds.<br />3. Reconnect the AC adapter.<br />4. Turn on the power of the device.<br /> <br />If the problem continues after this step, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair services if needed.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty&#64;asus.com and include the case number &#34;N2511011475-0017&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae <br />ASUS Customer Loyalty US Support