Customer reviews for ASUS ROG Xbox Ally – 7” 1080p 120Hz Touchscreen Gaming Handheld, 3-month Xbox Game Pass Premium included, AMD Ryzen Z2 A, 16GB RAM, 512GB SSD, White forMember photos
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Verified Purchase
It does not play Xbox games. It is a PC with an Xbox logo. I couldn't transfer my GTA5. I could buy the PC version for $15 though. Unlike Red Dead 2.It does play some games really good, just not what i was looking for.
Dear Valued Customer,<br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the disappointment and confusion regarding game compatibility. As the device is designed as a Windows‑based gaming handheld, it runs PC versions of games rather than native Xbox console titles, which may differ from initial expectations.<br /> <br />Your feedback regarding compatibility and product clarity is highly valued and will be communicated internally to our product team for further review.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511011959-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support
Verified Purchase
I originally wanted the X but at the time couldn't justify spending the extra money so I decided for this one. For the price I don't think there's anything out there besides the steam deck that is a better deal than this. If you're a casual gamer, parent, bed ridden because of a disability, or you just want to relax in bed on the beach or wherever. It's the base version so don't expect to get crazy stable frames unless you play low settings and drop to maybe 720. Still can run major and modern games well that will surprise you.
Verified Purchase
buyer beware: garbage piece of trash
pros: triple A games on the go. cons: 1.) seperate user interface for xbox and pc. 2.) suffers from Lag and sometimes programs freeze. 3.) low quality touchcreen, not an OLED. 4.) takes 5 days to update before it can be used. 5.)difficult to gock 6.) doesnt function well while docked.
Dear Simba,<br /><br />Thank you for your feedback.<br /><br />We do understand your disappointment with this ROG Xbox Ally and the inconvenience this may have caused if some features didn't meet your expectations and you are experiencing system lag and system freeze. This device is a full Windows 11 PC that defaults to a new full-screen Xbox experience, which can be easily switched to the traditional Windows desktop. It is intended for users who want the versatility of a full PC in a handheld form factor, with access to multiple game launchers and customization, it offers a powerful and versatile solution. The display is an IPS LCD panel, no OLED, it support VRR (Variable Refresh Rate), a feature that many users find valuable for smoother, tear-free gameplay, an advantage over some other handhelds. It is capable of being used in a docked configuration. If you are experiencing system freeze or system lag issue with this device, ensure Windows, drivers, BIOS, applications and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/gaming-handhelds/rog-ally/rog-xbox-ally-2025/helpdesk_download/ . Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.<br /><br />If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.<br /><br />Thank you for choosing an ASUS product.<br /><br />Regards,<br /><br />Rodel<br />ASUS Customer Loyalty
Verified Purchase
This is NOT a console.
This is an actual windows PC, and with that come some issues. Games stop working, downloads fail, and there's just a lot to do. It's difficult for my kids and I find myself screwing around with this thing way more than I'd like. It is a nifty little device tho, and they love it. It's NOT an xbox. I knew that before I bought it, but a console is so easy; never have to be screwing around as things just work. That is NOT the case with this thing. It's a really powerful device tho and we've only scratched the surface of abilities. Also note there are limited games compatible right now. I'd say this is great for young teens to older kids, and be prepared to be spending a little time with this thing “maintaining” it.
Verified Purchase
ROG ally
Awesome unit I bought during the Christmas sale. Battery life is better than most other handheld consoles, quality of the product seems nice, and the screen size is perfect. This unit is designed by asus so it doubles as a computer. Looks exactly like a windows desktop and then switches over to Xbox. You can play Xbox, steam, and pc games. Overall super happy with the ROG ally.
Verified Purchase
Good handheld for the price
So far, I have played a great deal of Fortnite and Hogwarts Legacy on the handheld and it does a great job.
Verified Purchase
won't play most xbox pc games when installed, defaults to xbox pc game pass page, very noticable, game breaking lag. multiplayer online games lag to bad to p
Dear Jesse,<br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the difficulties you’ve encountered with Xbox PC games, including the defaulting to the Game Pass page and the noticeable lag during gameplay. We understand how frustrating this can be, especially when it impacts multiplayer performance, and we regret the inconvenience caused.<br /> <br />To help address these issues, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2511013249-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support<br /> <br />[Windows 11/10] How to optimize your gaming experience: https://www.asus.com/support/faq/1046445/
You'll love it, depending on your primary use for
[This review was collected as part of a promotion.] I received this product for free from Influenster and ASUS in exchange for my honest review. First off, the build quality? Legit solid. It feels premium in your hands, like something that should deliver a full portable-gaming experience. But here's the thing, it's basically an iPad in cosplay. I wanted to completely love it, but it looks like a handheld console with its three different gaming aesthetics, but once you start using it, you realize it's really just a handheld computer that can play games—not something that gives you that true, immersive gamer vibe. The controls especially. They look slick, but functionally they feel more decorative than operational. You can definitely use them, but they don't deliver the responsiveness or precision you'd expect from an actual gaming handheld. Concerning the software, downloading games has been a headache, although it connects to WiFi flawlessly. Titles show an error saying they're already downloaded, yet they don't appear in the library. Nothing kills the mood faster than wanting to dive into a new game and instead getting stuck in digital limbo. Lastly, the features have "glitches". For example, the keyboard. Several times I was trying to sign in with my password on the lock screen and the keyboard wouldn't activate properly. Overall, the system has great hardware quality, and the concept is cool. But if you're buying this expecting a true handheld-console experience, this isn't quite that. It's more like a tablet. Still solid, but definitely has some issues.
Convenient
[This review was collected as part of a promotion.] The initial setup was easy but took a little bit but after that things went smoothly. The graphics and sounds are good and it fits nicely in your hands. I like that it's portable and you can take it with you places to play games. The battery life doesn't last long and could be better.
Dear Cubbybear2_5209, Thank you for sharing your experience with the ROG Xbox Ally. We are glad to hear you found the setup smooth and enjoyed the graphics, sound quality, and portability of the device. We sincerely apologize, however, for the disappointment caused by the shorter battery life. To help optimize battery performance, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510032369-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
Amazing device
[This review was collected as part of a promotion.] My husband is absolutely obsessed with this device! He plays on it for hours every day. It's like a mini computer and console in one. I'm an in home pet sitter, so we stay at people's houses constantly. It's so nice for him to have something to play on while away from home. I couldn't recommend it more if you travel a lot but still want to play PC/Xbox games. It's very lightweight and feels like you're playing with a console remote. It has amazing graphics as well!