Dear Arthur, <br /> <br />Thank you for your comment.<br /><br /><br />We do understand your disappointment with the ROG Xbox Ally and the inconvenience this may have caused. If you are experiencing slow speed and system crashes, update Windows, drivers, BIOS and the Armoury Crate utility software if outdated. Updates for the device are posted at: https://rog.asus.com/gaming-handhelds/rog-ally/rog-xbox-ally-2025/helpdesk_download/ . Configure your system, game, video and operating mode settings inside the latest version of the Armoury Crate utility software posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ . Additionally, if you are playing games online or accessing web applications, ensure the device has access to an established router and internet service is working properly since this will affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the &#34;My ASUS&#34; utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use &#34;My ASUS&#34;, please go to: https://www.asus.com/support/FAQ/1041686/.<br /> <br />If you need further assistance with the product, please email me at cl-rodel&#64;asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. <br /> <br />Thank you for choosing an ASUS product. <br /><br />Regards, <br /><br />Rodel <br /><br />ASUS Customer Loyalty