Dear Antone, <br /><br />We do understand your disappointment with this ROG Xbox Ally and the inconvenience this may have caused if you are experiencing slow performance while gaming. To resolve this, ensure Windows, drivers, BIOS and the Armoury Crate utility software are up to date. Updates for the device are posted at: https://rog.asus.com/gaming-handhelds/rog-ally/rog-xbox-ally-2025/helpdesk_download/. Configure your system, game, video and operating mode settings inside the latest version of the Armoury Crate utility software posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ . Additionally, if you are playing these games online, ensure the device has access to an established router and internet service is working properly since this will affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the &#34;My ASUS&#34; utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use &#34;My ASUS&#34;, please go to: https://www.asus.com/support/FAQ/1041686/.<br /> <br />If you need further assistance with the product, please email me at cl-rodel&#64;asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. <br /> <br />Thank you for choosing an ASUS product. <br /><br />Regards, <br /><br />Rodel <br /><br />ASUS Customer Loyalty

Dear Nicholas,<br />We sincerely apologize for the inconvenience you’ve experienced with your ASUS ROG Xbox Ally crashing. Please know that our commitment to quality means every product undergoes rigorous testing to meet the highest standards, and the issues you’ve encountered were certainly not intentional.<br />We understand that you reached out to our team and followed the troubleshooting steps provided, but the problem persists. To assist you promptly, we kindly ask that you provide your case number. This will allow us to thoroughly investigate the matter and work toward a resolution. You may contact us at customerloyalty&#64;asus.com—and please include a link to this review for reference.<br />Your feedback is invaluable, as it helps us continuously improve our support channels. For your convenience, here is the case number we have on file: N2512015088-0002.<br />Thank you for choosing ASUS.<br />Best regards,<br />Schottky<br />ASUS Customer Loyalty US Support

Dear Charlie, <br /> <br />Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the difficulties you’ve encountered with the support and warranty process, and we regret the inconvenience this has caused.<br /> <br />To allow us to investigate this matter further and provide appropriate assistance, we kindly ask that you email us directly at customerloyalty&#64;asus.com and include the case number &#34;N2512015088-0003&#34; as a reference. Our team will review your case in detail and provide the necessary support to help resolve the situation.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support