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Customer reviews for Neutrogena Hydro Boost Exfoliating Cleanser, 5 fl. oz., 3 pk. for
Neutrogena Hydro Boost Exfoliating Cleanser, 5 fl. oz., 3 pk.
4.3 out of 5 stars
stars1,215 ratings1,092 reviews
  1. 5 stars68% (828)
  2. 4 stars17% (207)
  3. 3 stars3% (41)
  4. 2 stars2% (19)
  5. 1 star10% (120)
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Showing 381-390 of 1,092 reviews
Nov 1, 2018
Mjislove
1 out of 5 stars review

If I could give 0 stars I would. ITCHY!

I have to say, I love neutrogena. I usually use the healthy skin boosters cleanser and scrubs (my staple for the past 4 years). I decided to get the new hydro boost exfoliating cleanser and hydro boost cleansing gel for the winter since my skin is extra dry in the winter. I got it on Sunday, today is Wednesday and my face looks TERRIBLE! I look like I'm sick. For the past 2 days I've been itchy and scratching my face, especially around the mouth area. I dnt have any known allergies but I am disappointed in this product. I can't believe it!I love this company and stick to only neutrogena's products for my face but I don't know what to do besides throwing these 2 products away. I bought the hydro boost gel a week prior to buying the cleanser and exfoliater and had no issue until I started using the rest of the line. *I have never had any acne issues or black heads, only dry skin. I stopped using the healthy skin booster for a week just to test these 2 products. *

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
reply from Consumer Care

We're so sorry to hear about this reaction you've had to our products. We'd like to learn more and see how we can help. Please give us a call at 1-800-582-4048, Monday - Friday from 9:00 AM to 5:30 PM ET. We look forward to your call!

Jun 6, 2019
Grayalle18
1 out of 5 stars review

Burns!!

I purchased this today. Was looking for a physical exfoliating cleanser to use once a week. I already use a chemical exfoliant with 5% glycolic acid in it once a week. I did notice that there is glycolic acid in the ingredients and the label does have an AHA warning on the back. Immediately after using this cleanser my face was burning. I’m curious to know what the percentage of glycolic acid is in this product. Also am curious what the “natural” exfoliant in this product is. It felt like rubbing my face with micro sand. I am not sure why you would put a chemical exfoliant in with such an abrasive physical exfoliant. I rinsed with lukewarm water and used a gentle moisturizer and rosehip seed oil on my face afterwards. It’s been a few hours after washing my face and I still feel like my skin has been burned and feels like I have microcuts all over. Will be returning. I would suggest if you are going to put AHA in anything you should at least say what the percentage is to avoid people who have never used AHA before from burning their skin.

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
reply from Consumer Care

Thank you for sharing your experience with us! We wouldn't expect this reaction from our cleanser and want to learn more. Please call us at ​1-800-582-4048, Monday-Friday from 9am to 5:30pm ET so we can help make this right. We hope to hear from you soon!

Jun 16, 2017
cknittel3
3 out of 5 stars review

Good facial cleanser

[This review was collected as part of a promotion.] I liked this product. I didn't seem to dry my skin out, which is a plus. I have only used for a couple of days so far, but the results are okay. I haven't broke out from using, thus far. I like this brand a lot.

Review from Home Tester Club
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Feb 22, 2019
AllieLE
1 out of 5 stars review

Itching and burning

I have used this product twice just because I wanted to make sure it was this product that was causing such extreme irritation to my skin and not something else. The first time I used it I loved the results after the first day, but by day two my face was burning, itching, swollen, and dry. It took me about a week to get it back to normal. I’m an esthetician and luckily knew to cake on the Vaseline, and was able to have coworkers preform treatments to help relieve my skin. Giving the product the benefit of the doubt I have it a second try 2 weeks later after my skin had fully returned to normal, again, because I wanted to make certain that this is what caused my reaction. I used it again yesterday night before bed and upon waking the extreme itching was back followed by burning sensations. I’m sure by tomorrow it will be red and swollen. I am even itching severley on my breast where it ran down in the shower. Let me also say, being an esthetician I get lactic and glycolic chemical peels often as well as hyluaronic acid treatments and have never had an issue. I wish I would have never used this product again after the first time because here I am again extremely uncomfortable. Please re formulate this product or put a warning label, I would not recommend this product to anyone.

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
reply from Consumer Service

Thank you for bringing this to our attention! This reaction isn't something we'd expect and we would like to gather more information to pass along to our quality and safety team. When you have a chance, give us a call at 1-800-582-4048 so we can help. We're available Monday-Friday from 9am to 5:30pm ET. We look forward to your call!

Jun 14, 2017
Beachbum9
5 out of 5 stars review

Love the exfoliating cleanser.

[This review was collected as part of a promotion.] I am 36 and have used plenty of exfoliating cleansers in my day. Neutrogena has always been one of my favorite skin care products and this will now be added to my list of products I like. It was not too rough but it felt like it got the dead skin scrubbed off. Very happy with this cleanser.

Review from Home Tester Club
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Jun 13, 2017
seejulesgo2
5 out of 5 stars review

Love it

[This review was collected as part of a promotion.] I loved this cleanser. It made my skin soft and smooth without being too abrasive. It had a pleasant fragrance that wasn't overpowering. I was sure to wear sunscreen after using it,so I would recommend the same for others using this product, since that is included in the instructions. Overall, I would give Neutrogena Hydro Boost Exfoliating Cleanser 2 thumbs up.

Review from Home Tester Club
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Jun 12, 2017
Ash889
4 out of 5 stars review

Great Gentle Exfoliator

[This review was collected as part of a promotion.] I love how gentle this exfoliater is on my skin! I have somewhat sensitive skin, and had no issues with this at all. It was refreshing and got all of the dead skin off. I have already recommended it to friends and family.

Review from Home Tester Club
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May 5, 2018
Msbh
2 out of 5 stars review

Would have been better without the micro beads

I recently bought seeing that includes papaya extract and glycol acid (both of are good exfoliators). When I used it, the base gel cleanser seemed very similar to other expensive exfoliators i have previously used. However, the micro beads are a bit to harsh for my skin. I was left red cheeks and one or two small pimples. Didn't dare use it a second time. Surely, would have been better without the micro beads.

Review from neutrogena.com
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reply from Consumer Care

Thanks for letting us know, Msbh! We'd love to learn more about this. Give us a call at 1-800-582-4048, we're here from 9AM to 5:30PM ET Monday through Friday. Hope to hear from you soon!

Jun 20, 2017
Couponmom08104
5 out of 5 stars review

Great Looking Skin

[This review was collected as part of a promotion.] I was given the Neutrogena Hydro Boost Exfoliating Cleanser as a free sample to try for my honest review. My first time using Neutrogena's Hydro Boost Exfoliating Cleanser I noticed that it made my face feel really soft. All I had to do was add some water and lather my face to get all the oil, dirt and dry skin off my face. I liked how it was not harsh on my face and did no t leave my face red after I was done washing it off. after using it for a few days I could see that my face was brighter and felt a lot smoother. I would recommend this product to anyone who would like to get great looking skin.

Review from Home Tester Club
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Aug 16, 2019
Vvigil
4 out of 5 stars review

Shocked my face felt so clean...

First time i used this exfoliating and my face felt so clean, clean from make up, oil & the day. My question is with super oily skin what other products do you have that could help? I have to blot my face several times a day which takes off my makeup. Help please.

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
reply from Consumer Care

Hi there. We're thrilled to hear this, we always strive to have you looking and feeling your best! Our products are suitable for all skin types, but for oily skin we would recommend any of our products that are labeled oil-free. Thank you for your feedback!