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Customer reviews for Neutrogena Hydro Boost Exfoliating Cleanser, 5 fl. oz., 3 pk. for
Neutrogena Hydro Boost Exfoliating Cleanser, 5 fl. oz., 3 pk.
4.3 out of 5 stars
stars
1,217 ratings1,094 reviews
  1. 5 stars68% (828)
  2. 4 stars17% (209)
  3. 3 stars3% (41)
  4. 2 stars2% (19)
  5. 1 star10% (120)

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Showing 351-360 of 1,094 reviews
Feb 24, 2019
Reviewer name: Nurse Julie
1 out of 5 stars
1 out of 5 stars review

HORRIBLE CLEANSER. Do not purchase!!

I used this product 4 or 5 times before my skin became HORIBBLY dry, chapped, cracked, and burned. My skin is red, bumpy, peeling, and painful. I can’t wear makeup and even applying a general moisturizer stings like fire. This cleanser must be too abrasive for the average skin. Please consider reformulating it before other customers experience the pain and embarrassment like I am!

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
reply from Company Service

We're sorry to hear this! We wouldn't expect this kind of reaction from our cleanser. We'd like to learn a bit more and help you out with this. Please give us a call at 1-800-582-4048 so we can chat about your experience. We're available Monday-Friday from 9AM to 5:30PM ET. We look forward to hearing from you!

Feb 15, 2025
Reviewer name: Alicia87
1 out of 5 stars
1 out of 5 stars review

Terrible allergic reaction

I Bought this product this past weekend and I used it two days in a row. AftAfter using it, the two times my face broke out in an itchy rash and has been red and itchy for three days straight. Myskin is also starting to peel, and my neck is filled with a rash

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
Jun 6, 2019
Reviewer name: Grayalle18
1 out of 5 stars
1 out of 5 stars review

Burns!!

I purchased this today. Was looking for a physical exfoliating cleanser to use once a week. I already use a chemical exfoliant with 5% glycolic acid in it once a week. I did notice that there is glycolic acid in the ingredients and the label does have an AHA warning on the back. Immediately after using this cleanser my face was burning. I’m curious to know what the percentage of glycolic acid is in this product. Also am curious what the “natural” exfoliant in this product is. It felt like rubbing my face with micro sand. I am not sure why you would put a chemical exfoliant in with such an abrasive physical exfoliant. I rinsed with lukewarm water and used a gentle moisturizer and rosehip seed oil on my face afterwards. It’s been a few hours after washing my face and I still feel like my skin has been burned and feels like I have microcuts all over. Will be returning. I would suggest if you are going to put AHA in anything you should at least say what the percentage is to avoid people who have never used AHA before from burning their skin.

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
reply from Consumer Care

Thank you for sharing your experience with us! We wouldn't expect this reaction from our cleanser and want to learn more. Please call us at 1-800-582-4048, Monday-Friday from 9am to 5:30pm ET so we can help make this right. We hope to hear from you soon!

Jun 14, 2017
Reviewer name: Ac32085
5 out of 5 stars
5 out of 5 stars review

Morning boost

[This review was collected as part of a promotion.] It makes my face feel smooth and rejuvenated! It has a nice, clean scent and really awakens your senses! Perfect for those mornings when you need a boost. Best if all, it's affordable and easy to find in stores.

Review from Home Tester Club
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Jun 15, 2017
Reviewer name: Marij69054
5 out of 5 stars
5 out of 5 stars review

Great for dry skin! Amazing hydration!

[This review was collected as part of a promotion.] I really enjoyed using this cleanser. It has a grainy feel to it and foamed up after adding a little water.It felt great upon application. A light but effective scrub on the face. It felt really nice as I rubbed it through. After rinsing,my skin felt fresh,soft,and very hydrated. I struggle with dry skin and this really helped. It made my skin feel renewed and really healthy. I like the fact that it's gentle enough for every day use.This will absolutely be part of my daily skin routine. I think mostly at night when I wipe away all my makeup and dirt that has built on my skin throughout the day. I would recommend this especially for those with dry skin.It really makes the skin feel dewy. The feeling really lasts all day. That's also the reason I think it would be great for nighttime. It would really do its magic as you sleep and you could see the benefits in the morning.

Review from Home Tester Club
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Sep 11, 2017
Reviewer name: Amieanne
2 out of 5 stars
2 out of 5 stars review

Iwas surprisingly disappointed in the outcome.

I was looking forward to trying neutrogena's exfoliating cleanser, but sadly disappointed after day 3. My skin felt burnt. Red patches on my cheeks didn't look flattering. I'm assuming it stripped my skin. Is a sensitive skin version on its way? I felt clean, loved how it went on and exfoliated but not the aftermath. .suggestions?

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
reply from Company Services

Thank you for writing this review. We'd like to learn more about your experience. Please give us a call at 1-888-663-8876. We're available Monday-Friday, 9AM-7PM ET. We look forward to speaking with you.

Sep 5, 2019
Reviewer name: various t
1 out of 5 stars
1 out of 5 stars review

This broke my face out

I purchased this item last week Saturday because I liked the face mask and the eye cream , I wanted to smooth my face so I decided to purchase the exfoliating cleanser, it is now Thursday the fifth day of using the cleanser . I am not sure what ingredient caused my face to break out, the first thing that occurred was that my pores started to get big, I thought it was a coincidence and did not think it was the cleanser, then the next day I noticed small bumps on my face and again not even thinking this must be the cleanser and now today it is really irritating me and itchy and it looks like I have acne my face feels like leather never in my life have I ever had this type of reaction to an exfoliating cleanser, I discontinued this product asap.

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
reply from CCC

Hi there! We're SO sorry to hear that your skin had a bad reaction after using our product! We don't expect for this to happen, so when you have a chance, please give us a call at 1-800-582-4048, Monday-Friday, 9AM-5:30PM ET. Chat soon!

Jun 12, 2017
Reviewer name: mcdiverest3
4 out of 5 stars
4 out of 5 stars review

Fantastic results!

[This review was collected as part of a promotion.] I loved this cleanser! My skin felt so soft after using it and looked younger too! It smells great and feels amazing as it buffs all the dead skin off your face. I found it was better for me to use this every other day as the exfoliating was a little harsh on my skin for daily use but using it every other day still gave me the benefits of this great cleaners without irritating my sensitive skin. I absolutely love it!

Review from Home Tester Club
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reply from Consumer Care Center

We're glad to hear you're enjoying the product, but as we wouldn't expect for it to leave your skin irritated, we'd love to learn more about your experience. When you find a moment, please give us a call at 1-800-582-4048. One of our specialists can be reached anytime Monday through Friday between 9 AM to 7 PM ET. We look forward to hearing from you!

Jun 20, 2017
Reviewer name: Couponmom08104
5 out of 5 stars
5 out of 5 stars review

Great Looking Skin

[This review was collected as part of a promotion.] I was given the Neutrogena Hydro Boost Exfoliating Cleanser as a free sample to try for my honest review. My first time using Neutrogena's Hydro Boost Exfoliating Cleanser I noticed that it made my face feel really soft. All I had to do was add some water and lather my face to get all the oil, dirt and dry skin off my face. I liked how it was not harsh on my face and did no t leave my face red after I was done washing it off. after using it for a few days I could see that my face was brighter and felt a lot smoother. I would recommend this product to anyone who would like to get great looking skin.

Review from Home Tester Club
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Jun 12, 2017
Reviewer name: Aquietplace4mom9
5 out of 5 stars
5 out of 5 stars review

Skin Glows Like Moon Beams!

[This review was collected as part of a promotion.] I love the small grainy feel of the cleanser. The smell is refreshing . I use the cleanser at night before bed during my shower every 2 to 3 days because I have sensitive skin. I use this product in addition to my regular soap.

Review from Home Tester Club
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