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Customer reviews for Neutrogena Hydro Boost Exfoliating Cleanser, 5 fl. oz., 3 pk. for
Neutrogena Hydro Boost Exfoliating Cleanser, 5 fl. oz., 3 pk.
4.3 out of 5 stars
stars
1,217 ratings1,094 reviews
  1. 5 stars68% (828)
  2. 4 stars17% (209)
  3. 3 stars3% (41)
  4. 2 stars2% (19)
  5. 1 star10% (120)

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Showing 341-350 of 1,094 reviews
Nov 26, 2019
Reviewer name: Victoria427
1 out of 5 stars
1 out of 5 stars review

Itchy, Scaly, Irritated skin

I just picked this up along with the water gel moisturizer. Should have read the negative reviews first. Mostly every negative review says the same thing about how the skin feels scaly, itchy, red, and just unnatural. I used at night for three days and my skin has never felt worse. It's like I have a chemical burn on my face. Not even sure what to put on it now. I usually have pretty durable/not-so-sensitive skin, so this was a shock. I am afraid to even try the moisturizer. Going to give my face a break for a couple days and see if it returns to normal. Very disappointed. I expected better from Neutrogena.

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
reply from Customer Care

We're so sorry to hear about this, and we hope you feel better soon! We want to do something about this, so please call us at 1-800-582-4048 and let our beauty expert know your reviewer name so we can find your information. We're here to help from 9 AM to 5:30 PM ET, Mon-Fri. Looking forward to your call!

Jun 16, 2017
Reviewer name: Mlynn5
5 out of 5 stars
5 out of 5 stars review

I found my new favorite face wash

[This review was collected as part of a promotion.] I think I found my new favorite cleanser! This stuff is amazing. It leaves my skin really clean and removes all traces of my makeup. I don't need to remove my make up before cleansing with this product so it saves me time. My skin feels soft without any dryness. The exfoliating beads are small and gentle to my skin. I can use it everyday without any issues or irritation. A little amount, the size of a pea is sufficient to wash my entire face. I really like that because the wash will last me a long time. The scent is very pleasant and not too strong. I'm normally hestitant to purchase brands like Neutrogena because they are more expensive. This face wash is worth every penny! I have already recommended it to several friends and family.

Review from Home Tester Club
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Jul 10, 2019
Reviewer name: sheilliam
5 out of 5 stars
5 out of 5 stars review

For a long time I have been looking for a good cleanser to combine with a hydrating cream for my extreme dry skin. After trying the Neutrogena hydro boost hydrating cream I decided to buy this one to clean my face every day. I didnt expect the results I'm getting. It definitely helped my skin to look and feel hydrated and healthy but it also helped a lot with open pores. I give this cleanser an A+.

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
Dec 13, 2019
Reviewer name: Layne1995
1 out of 5 stars
1 out of 5 stars review

Made my skin itchy, red, and scaly for days!

I have combo/oily skin that usually gets a few light, dry patches in the winter, so I was excited when I found Hydro Boost! I always have great results from Neutrogena products, but not this one... My jawline became unbearably itchy. I was just clawing at it and no amount of lotion or ice would help. I had red, scaly dry patches all along my less oily areas—jaw, lower cheeks, above lip, and forehead. After reading other negative reviews, it seems like I experienced the same sort of chemical type burn that others did. I have very durable skin that doesn’t typically react bad to facial products so this was a surprise. Even worse is that it’s been several days since I stopped using it and my face is still in scaly, patchy shape. I’m using moisturizing masks daily to repair my skin. On the bright side, my fiancé likes Hydro Boost, but I haven’t noticed his dry skin improving from it yet. I definitely recommend putting the additional disclaimer that this cleanser may cause irritation besides just the warning for sun exposure. Thanks!

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
reply from Consumer Care

We're so sorry to hear about this, and we hope you feel better soon! We wouldn't expect any of our products to cause such a severe reaction, and we want to do something to help. Please call us at 1-800-582-4048 anytime between 9 AM & 5:30 PM ET, M-F. Talk to you soon!

Nov 15, 2018
Reviewer name: pumpsandmacarons
5 out of 5 stars
5 out of 5 stars review

Such a good cleanser for my dry skin! I am now using the ENTIRE Hydro Boost line - I have all of it and I love all of it! I normally use Murad Resurgence but ran out and wanted something I could buy at all hours so I tried this... and I love it! My skin feels so good when I use it and then I follow with the eye cream, serum and gel..... my skin drinks it all up. It works wonders on my dry skin!!

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
Nov 5, 2017
Reviewer name: Ruth Anne
1 out of 5 stars
1 out of 5 stars review

Problem packaging

The packaging for this product too closely resembles your Eye Makeup Remover Lotion, creating a potential for confusion (at least for those of us who might not be totally awake when grabbing things in the shower) that could be harmful. I'll stick with your tried and true lotion for now.

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
Jun 24, 2019
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

My dermatologist has me on a strict skincare routine while I introduce prescription strength retinol into my routine. But I was still getting a lot of dryness and flakes so I started searching for a gentle exfoliating scrub and this seemed to have the right ingredients for sensitive skin and was decently priced so I decided to give it a try and I love it! I use it every other day as apart of my nightly routine, it gets rid of all my flakey dead skin and leaves me feeling so clean and hydrated. Love!

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
Jun 7, 2017
Reviewer name: Nm1202
4 out of 5 stars
4 out of 5 stars review

Terrific!

[This review was collected as part of a promotion.] I found this to be a great way to clean my face! However, it doesn't hydrate as much as I thought. I do feel a slight tightness after 45 seconds of exfoliating. Though the clean and soft effect it leaves, I do enjoy!

Review from Home Tester Club
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reply from Customer Care

Thank you for writing this review. We'd like to learn more about your experience with this product. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-7PM ET. We look forward to speaking with you.

Jun 13, 2017
Reviewer name: Lynn3710
5 out of 5 stars
5 out of 5 stars review

Best product I've tried in a long time

[This review was collected as part of a promotion.] I work in the Sun a lot. So my face tends to feel really dry and unhealthy. But since I starter using Neutrogena Hydro Boost Exfoliating Cleaner. My face looks a lot better period it's not so dry no more and is starting to look a lot more healthier. I look forward to continued using this product and seeing what a different it does after a couple months. I will have to definitely say two thumbs up on this product..

Review from Home Tester Club
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Jun 7, 2020
Reviewer name: Madimnm
1 out of 5 stars
1 out of 5 stars review

Gave me a chemical burn

I've used this product a total of 3 times. At first I had no issues with it other than a slight burning sensation, but the second time I noticed some redness and dryness under one of my eyes. The 3rd time I used it, all around my mouth and up my cheek leading up to my eye were red, incredibly dry, irritated, and uncomfortable. It's been 3 days of hourly moisturizer application and intense peeling and pain since my last use and I've finally noticed scabs in some areas which I think means I'm healing. Needless to say after all of that, don't use this stuff unless you want to ruin your skin for a while.

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
reply from Consumer Care

Thank you for letting us know about this. We're so sorry to hear this happened to you. We'd like to chat more with you about this. Give us a call at 1-800-582-4048. We're available M-F 9AM-5:30PM ET. We hope to hear from you soon!