Hi there, thank you for sharing your thoughts with us. We’re sorry to hear Charmin Ultra Soft doesn’t feel the same as it used to for you. Noticing that it was softer and thicker before is important feedback, and we appreciate you taking the time to let us know. Product experiences can change over time, and your perspective helps us understand how those changes feel to long‑time users.<br /><br />If you’d like to share more about your experience, our Charmin team is always available at 1‑800‑777‑1410.