Hi there, thank you for sharing your thoughts with us. We appreciate you letting us know that Charmin Ultra Soft feels very soft, but the inner tube often arrives squashed, making it hard to get the roll to turn properly. The roll should stay round and easy to use, so feedback like yours is really helpful for our teams.

Thanks for sharing your feedback. We’re sorry to hear your Charmin Ultra Soft Mega Roll pack had grease‑like streaks on several rolls. Toilet paper should always come out clean and uniform, so seeing marks that look like residue from processing equipment is understandably concerning. It’s good that you checked whether the streaks were only on the outer layer — that can sometimes happen when a roll brushes against machinery during production — but it still shouldn’t appear on finished product. If you’d like to speak with someone directly, you can reach the Charmin team at 800‑777‑1410 so they can look into the issue with your specific pack.

Thank you for sharing your experience with us. We’re truly sorry to hear that your Charmin Ultra Soft Mega Rolls have been giving you terrible tears due to the recent change in perforations. As a long‑time Charmin customer, you should never have to struggle to find the perforation or end up with ragged tears that make you use more paper than you intend. That’s frustrating, and it’s not the experience we want you to have. Changes in perforation design are meant to improve consistency, but your feedback makes it clear that this update isn’t working well for everyone. Difficulty locating the tear line or getting clean breaks is exactly the kind of issue our quality team needs to hear about. We’d like to look into this further and help make it right. Please reach out to our Charmin team at 1‑800‑777‑1410, where they can gather details from your specific package.

Hi, thank you for your wonderful feedback! We&#39;re thrilled to hear you love our Charmin Toilet Paper. Your positive experience means a lot to us!<br />