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Customer reviews for Shark CarpetXpert HairPro with StainStriker Carpet & Upholstery Cleaner for
Shark CarpetXpert HairPro with StainStriker Carpet & Upholstery Cleaner
4.4 out of 5 stars
stars148 ratings97 reviews
  1. 5 stars74% (110)
  2. 4 stars9% (14)
  3. 3 stars8% (12)
  4. 2 stars2% (3)
  5. 1 star6% (9)

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Showing 1-10 of 97 reviews
Mar 20, 2026
kip
5 out of 5 stars review

Verified Purchase

Not like the others

I’ve only used this carpet cleaner once so far, but it impressed me right away. It’s not like the others I’ve tried—it actually lifts the dirt, refreshes the carpet, and leaves everything looking noticeably better. Easy to use, powerful, and does exactly what it promises. If it keeps performing like this, it’ll be my go‑to from now on.

Helpful?65B3XM3641DT17791554610
Apr 12, 2026
Kelly T
5 out of 5 stars review

Verified Purchase

Perfect machine

Excellent machine. Somehow the machine puts out plenty of water. I was alittle worried about that but quickly realized there was an extraction only setting. The carpets were fully dry within 45 mins. Smell is clean and stains came out. Very pleased by this very easy to work machine. The only drawback is the tanks are small but for as well as it worked it didn’t mind at all.

Helpful?65B3XM3641DT17791554610
Apr 7, 2025
Jeri F
5 out of 5 stars review

Verified Purchase

Great carpet cleaner for pet homes

Works great! No hair to pick up after you clean your carpets

Helpful?65B3XM3641DT17791554610
Apr 4, 2026
Steph
5 out of 5 stars review

Verified Purchase

Very easy to use.

The tanks are smaller, but as someone with a disability, this was very easy to use and clean up afterwards. It pulled a lot of dirt out of my carpet very easily and quickly. Love how easy it was to use.

Helpful?65B3XM3641DT17791554610
Sep 20, 2025
JP
5 out of 5 stars review

Verified Purchase

Highly recommend!!!

Awesome! I’ve had many other brands and this by far is the BEST!! The dirty tank is small but I’ll take that over a shampooer that actually doesn’t clean like this one does! Stains…gone! I am in awwww!! Great job Shark!! Highly recommend!!!

Helpful?65B3XM3641DT17791554610
Jan 15, 2026
A little disappointed
3 out of 5 stars review

Verified Purchase

Doesn't suck

I am a little disappointed with the suction power of the carpet cleaner. It leaves carpets pretty wet. You have no control of how wet it gets because the cleaner controls the flow. It also goes through solution very fast. It does do a decent job at getting the carpet clean.

Helpful?65B3XM3641DT17791554610
reply from SharkNinja Product Expert

Hello there, thank you for sharing your feedback. We’re sorry to hear you’re disappointed with the suction power and the amount of moisture left behind. Our carpet cleaners are designed to balance deep cleaning with strong extraction, so your carpets shouldn’t stay overly wet. Going through solution too quickly also isn’t the experience we want for our customers. We’re glad to hear it’s still doing a good job cleaning, and we’d love to help improve your results. Please reach out to our support team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET), and we can walk you through troubleshooting steps or review your warranty options. Kind regards, Shark Clean

Mar 23, 2026
NORM
2 out of 5 stars review

Wrong item from Sam's club

The model EX304 advertised and ordered through Sams club arrived, but is actually a different model EX234. I'll probably return it because of that

Helpful?65B3XM3641DT17791554610
reply from SharkNinja Product Expert

Hello there,<br /><br />Thank you for sharing your experience with us. We definitely understand why you’d want to return the unit, especially after receiving a different model than what was advertised. Since the purchase was made through Sam’s Club, we recommend reaching out to them directly so they can review the order and assist you with a return or exchange. We truly hope this experience doesn’t affect your thoughts about our brand.<br /><br />Kind regards,<br />Shark Home

Jan 7, 2026
Anonymous
2 out of 5 stars review

Verified Purchase

Not good for pet owners and rooms of any size

Small and heavy, required frequent emptying and refill, not good for any rooms of substantial size. Did not come with all parts stated on box, missing dirty water filter. If you are a pet owner it does leave clums of hair and hair does get clumpped in rollers.

Helpful?65B3XM3641DT17791554610
reply from SharkNinja Product Expert

Hi there,<br />thank you for your feedback. We’re disappointed to hear about your experience with your Shark CarpetXpert HairPro with StainStriker EX304. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1-855-427-5127, Mon–Fri 9 a.m.–9 p.m. ET | Sat 9 a.m.–6 p.m. ET.<br />Best Regards,<br />Shark Clean

Nov 21, 2025
Jane
1 out of 5 stars review

wrong shark model

Feedback based on Sam website information as of Nov 17 2025. 1 star because Sam website indicated Shark model EX304. But model received was EX234 (see attached photo). Contacted Customer service. Informed the EX304 model currently not in stock, with no estimated date for when it will be available. The main difference is the EX300 line has the HairPro feature built into the carpet cleaner, whereas the EX200 line does not. Disappointed with misleading information on Sam's website.

Helpful?65B3XM3641DT17791554610
reply from SharkNinja Product Expert

Hi Jane,<br /><br />Thank you for sharing your feedback. We’re sorry to hear you received the wrong model and understand how frustrating this experience must be. We appreciate you bringing this to our attention.<br /><br />Kind regards,<br />Shark Clean

May 14, 2026
Anne
1 out of 5 stars review

Verified Purchase

Shark carpet shampooer

Easy assembly. Used twice. The first time on an area rug. It seemed to clean well although not as much. Dirty water removed as I thought there should have been. The next day I used it on a low/medium pike carpet and the first go around with soap only a few tablespoons of dirty water returned. I cleaned the machine , there was a small amount of dog hair. Tried it again with water only and got even less dirty water returned than with soap! After this experience, I returned the machine and will look at other brands!

Helpful?65B3XM3641DT17791554610
reply from SharkNinja Product Expert

Hello Anne, <br /><br />Thank you for sharing your review. We&#39;re truly disappointed to hear that you returned the Shark CarpetXpert. We understand how frustrating it can be when results don’t meet expectations, especially when the dirty water doesn’t reflect a deep clean, and we&#39;re sorry this has been your experience. We do hope we&#39;re given the opportunity in the future to restore your confidence in our brand. <br /><br />Kind regards, <br />Shark Home