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Customer reviews for Shark CarpetXpert HairPro with StainStriker Carpet & Upholstery Cleaner for
Shark CarpetXpert HairPro with StainStriker Carpet & Upholstery Cleaner
4.4 out of 5 stars
stars145 ratings95 reviews
  1. 5 stars74% (107)
  2. 4 stars10% (14)
  3. 3 stars8% (12)
  4. 2 stars2% (3)
  5. 1 star6% (9)

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Showing 1-10 of 95 reviews
Mar 20, 2026
kip
5 out of 5 stars review

Verified Purchase

Not like the others

I’ve only used this carpet cleaner once so far, but it impressed me right away. It’s not like the others I’ve tried—it actually lifts the dirt, refreshes the carpet, and leaves everything looking noticeably better. Easy to use, powerful, and does exactly what it promises. If it keeps performing like this, it’ll be my go‑to from now on.

Helpful?65B3XM3641DT17791554610
Apr 4, 2026
Steph
5 out of 5 stars review

Verified Purchase

Very easy to use.

The tanks are smaller, but as someone with a disability, this was very easy to use and clean up afterwards. It pulled a lot of dirt out of my carpet very easily and quickly. Love how easy it was to use.

Helpful?65B3XM3641DT17791554610
Sep 20, 2025
JP
5 out of 5 stars review

Verified Purchase

Highly recommend!!!

Awesome! I’ve had many other brands and this by far is the BEST!! The dirty tank is small but I’ll take that over a shampooer that actually doesn’t clean like this one does! Stains…gone! I am in awwww!! Great job Shark!! Highly recommend!!!

Helpful?65B3XM3641DT17791554610
Apr 12, 2026
Kelly T
5 out of 5 stars review

Verified Purchase

Perfect machine

Excellent machine. Somehow the machine puts out plenty of water. I was alittle worried about that but quickly realized there was an extraction only setting. The carpets were fully dry within 45 mins. Smell is clean and stains came out. Very pleased by this very easy to work machine. The only drawback is the tanks are small but for as well as it worked it didn’t mind at all.

Helpful?65B3XM3641DT17791554610
Dec 19, 2025
M Ferguson
5 out of 5 stars review

Verified Purchase

Shark means clean!

Light but very effective! Once again Shark is a go to product in my house.

Helpful?65B3XM3641DT17791554610
Mar 30, 2025
Ed
5 out of 5 stars review

Verified Purchase

Works great and convenient.

Used the red rug machine in the past, several times and this is by far much more convenient. No more lugging the red one around from the store to the home and back. Personally I feel the shark cleans better than the red rug machine. The dirty water tank on the shark does fill up quicker but its easy to remove and dump out. The solution tank is smaller but its easy to refill. The dry mode is helpful with cutting down the rug drying time. All in all, we're happy with the results and convenience.

Helpful?65B3XM3641DT17791554610
Apr 8, 2025
JeffreyS
4 out of 5 stars review

Verified Purchase

Really powerful but tiny tanks

We cleaned about 350 square feet of carpet on its first use. Neither the assembly nor post-job cleaning procedures are intuitive; YouTube and the Shark site are big helps. The Shark is plenty powerful and does an outstanding job cleaning. The problem is that both water tanks are miniscule compared to other carpet cleaners. And once you really get going, they will never again run out at the same time. Be prepared for a lot of water changes on your way to much cleaner carpets.

Helpful?65B3XM3641DT17791554610
Jan 15, 2026
A little disappointed
3 out of 5 stars review

Verified Purchase

Doesn't suck

I am a little disappointed with the suction power of the carpet cleaner. It leaves carpets pretty wet. You have no control of how wet it gets because the cleaner controls the flow. It also goes through solution very fast. It does do a decent job at getting the carpet clean.

Helpful?65B3XM3641DT17791554610
reply from SharkNinja Product Expert

Hello there, thank you for sharing your feedback. We’re sorry to hear you’re disappointed with the suction power and the amount of moisture left behind. Our carpet cleaners are designed to balance deep cleaning with strong extraction, so your carpets shouldn’t stay overly wet. Going through solution too quickly also isn’t the experience we want for our customers. We’re glad to hear it’s still doing a good job cleaning, and we’d love to help improve your results. Please reach out to our support team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET), and we can walk you through troubleshooting steps or review your warranty options. Kind regards, Shark Clean

Jan 7, 2026
Anonymous
2 out of 5 stars review

Verified Purchase

Not good for pet owners and rooms of any size

Small and heavy, required frequent emptying and refill, not good for any rooms of substantial size. Did not come with all parts stated on box, missing dirty water filter. If you are a pet owner it does leave clums of hair and hair does get clumpped in rollers.

Helpful?65B3XM3641DT17791554610
reply from SharkNinja Product Expert

Hi there,<br />thank you for your feedback. We’re disappointed to hear about your experience with your Shark CarpetXpert HairPro with StainStriker EX304. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1-855-427-5127, Mon–Fri 9 a.m.–9 p.m. ET | Sat 9 a.m.–6 p.m. ET.<br />Best Regards,<br />Shark Clean

May 14, 2026
Anne
1 out of 5 stars review

Verified Purchase

Shark carpet shampooer

Easy assembly. Used twice. The first time on an area rug. It seemed to clean well although not as much. Dirty water removed as I thought there should have been. The next day I used it on a low/medium pike carpet and the first go around with soap only a few tablespoons of dirty water returned. I cleaned the machine , there was a small amount of dog hair. Tried it again with water only and got even less dirty water returned than with soap! After this experience, I returned the machine and will look at other brands!

Helpful?65B3XM3641DT17791554610
reply from SharkNinja Product Expert

Hello Anne, <br /><br />Thank you for sharing your review. We&#39;re truly disappointed to hear that you returned the Shark CarpetXpert. We understand how frustrating it can be when results don’t meet expectations, especially when the dirty water doesn’t reflect a deep clean, and we&#39;re sorry this has been your experience. We do hope we&#39;re given the opportunity in the future to restore your confidence in our brand. <br /><br />Kind regards, <br />Shark Home